The staff in this hotel are amongst the best I have encountered in the hotel industry around the world. They are truly superb. The staff, like the hotel, are unpretentious, friendly, extremely helpful, and worth much more than what the hotel charges for a room.
I will gladly send all the people I know to this hotel with the certainty that not one will be disappointed. I stayed there six nights and never had a reason to not fully enjoy my hotel experience. The restaurant food is good, room service is timely and delicious but, again, the staff are the ones who really make the difference. All of them, the doorman, the front desk, bell hops, waiters, maids are wonderful. Stay here, you will not regret. Oh, by the way, it's location is easily the best in all of Washington, DC.