I had an occasion to return to the Fairfax for a two night stay in August 2013. When I checked in I was asked if a room near the health club would be okay. I was then told that people don't usually complain but they feel the need to give me the option. I accepted and thought nothing about it until somebody with leaden feet got on the treadmill at 11:30. For the next 30 minutes my walls reverberated with this guy's footfalls. By the time he finished I realized that my A/C was banging and keeping time with him. Even when he stopped it did not. I ended up turning the A/C off for an hour. When I turned it back on it was tolerably quiet.
My television received all of the expected stations, except for the one I wanted to watch. Much to his credit the guy from engineering came up and tried to fix it, came back with a new television, and then came back a third time with a new computer card. Each time the same station had no signal. It remained that way over night, but not for lack of effort to try to remedy the situation.
The next day I switched to a much larger, higher level room, which was really nice and spacious. And far from the health club. Everything in both rooms was clean, the bathrooms were well appointed, and the beds are very comfortable.
At about 7:00 AM I was distressed by the fact that nearby construction had begun jack hammering. This continued non-stop until I realized that it was my A/C. Funny about that construction site, the jack hammering stopped when I turned off the A/C.
I really want to like this hotel, I have stayed in another one in the Luxury collection and had only good things to say. The staff is wonderful and made me feel like they actually remembered me from my previous stay. Unfortunately the property itself is making it difficult for me to like it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to share your appreciation, as well as your concerns with us. We strive to give our guests the best possible experience and do regret that your stay did not reflect that goal. We are happy to hear that you were able to move to a much better room the following day and wish that you had not been disturbed by the A/C. Our Maintenance Engineers will promptly look into any repairs needed. It would be our hope to be able to welcome you back for the exceptional stay that Luxury Collection properties are known to provide and we thank you for your review of The Fairfax at Embassy Row.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.