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“This Grand Dame of a hotel is showing her age.” 4 of 5 stars
Review of The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel

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The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel
4.5 of 5 Hotel   |   2100 Massachusetts Avenue NW, Washington DC, DC 20008 (Dupont Circle)   |  
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Ranked #38 of 133 Hotels in Washington DC
West Orange, New Jersey
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
“This Grand Dame of a hotel is showing her age.”
4 of 5 stars Reviewed August 16, 2013

I had an occasion to return to the Fairfax for a two night stay in August 2013. When I checked in I was asked if a room near the health club would be okay. I was then told that people don't usually complain but they feel the need to give me the option. I accepted and thought nothing about it until somebody with leaden feet got on the treadmill at 11:30. For the next 30 minutes my walls reverberated with this guy's footfalls. By the time he finished I realized that my A/C was banging and keeping time with him. Even when he stopped it did not. I ended up turning the A/C off for an hour. When I turned it back on it was tolerably quiet.

My television received all of the expected stations, except for the one I wanted to watch. Much to his credit the guy from engineering came up and tried to fix it, came back with a new television, and then came back a third time with a new computer card. Each time the same station had no signal. It remained that way over night, but not for lack of effort to try to remedy the situation.

The next day I switched to a much larger, higher level room, which was really nice and spacious. And far from the health club. Everything in both rooms was clean, the bathrooms were well appointed, and the beds are very comfortable.

At about 7:00 AM I was distressed by the fact that nearby construction had begun jack hammering. This continued non-stop until I realized that it was my A/C. Funny about that construction site, the jack hammering stopped when I turned off the A/C.

I really want to like this hotel, I have stayed in another one in the Luxury collection and had only good things to say. The staff is wonderful and made me feel like they actually remembered me from my previous stay. Unfortunately the property itself is making it difficult for me to like it.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, August 19, 2013
Thank you for taking the time to share your appreciation, as well as your concerns with us. We strive to give our guests the best possible experience and do regret that your stay did not reflect that goal. We are happy to hear that you were able to move to a much better room the following day and wish that you had not been disturbed by the A/C. Our Maintenance Engineers will promptly look into any repairs needed. It would be our hope to be able to welcome you back for the exceptional stay that Luxury Collection properties are known to provide and we thank you for your review of The Fairfax at Embassy Row.
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1,025 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 15, 2013

Delightful hotel with charming service. Location is excellent and value outstanding. A lovely stay for our 2 families which gave us a delightful finale to our US experience. Peter, the concierge, is an expert.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, August 19, 2013
It was certainly our pleasure to ensure that you and your two families fully enjoyed your stay at The Fairfax at Embassy Row. Knowing that your visit with us created a memorable end to your experience in the United States makes us very happy. We will be sure to share your kind compliments with our staff and we hope to welcome you back in the future. Thank you for your great review.
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New York City, New York
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 12, 2013 via mobile

I love classic hotels but not ones which are simply old. The Fairfax is the latter. It is in need of a complete gut renovation as it's a 3 star facility right now.

The garage management should also be improved. You shouldn't wait nearly half an hour for them to get your car when there's no line when you're being charged $45.

  • Stayed August 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, August 19, 2013
We do appreciate you sharing both the positive aspects of your stay and those that need our attention. It is disappointing to hear that you felt our hotel did not meet your expectations, but are happy to see that our location added some value to your stay. Our parking fees are very much in line with surrounding properties, and we do apologize for any wait you encountered for your car. Thank you for letting us know about your experience and we hope to be able to regain your trust with a future stay.
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Florencia, Colombia
Contributor
11 reviews 11 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 8, 2013

I went with my boyfriend and family to stay at this hotel at the end of July. The experience was amazing, the rooms are really nice, the staff, the location, everything. I would definitely recommend this place.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, August 13, 2013
Thank you very much for your kind recommendation of The Fairfax at Embassy Row. It certainly makes us happy to hear that your group fully enjoyed themselves and that you would recommend staying at our hotel. Thank you for your great review and welcome you to come back and stay with us again soon.
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Sacramento, California, United States
1 review
5 of 5 stars Reviewed August 7, 2013

I come to DC for 4-5 nights nearly monthly....and used to spend a lot of time moving to get to platinum status of 25 stays....4-Points, Westin, etc...the Fairfax stopped my moving around...I liked the conceirge when he was at the Westin and now he is here...the bar tender and cocktail waitress recognize me and make me feel welcome- the lounge menu is great food and reasonable ( $12 for a burger and $10 for a wdge salad)....the neighborhood is embassy row and fantastic...3 blocks to Rock Creek Parkway for beautiful hikes....2 blocks to Dupont Circle and Kramer's Books and other local treats...

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, August 13, 2013
We’re delighted to hear that your experience at The Fairfax at Embassy Row has inspired you to stay with us each time you visit Washington DC. Our convenient location makes it so easy for our guests to make the most out of their visits and we’re thrilled that you have found it advantageous to yours. We look forward to welcoming you back time and time again and we thank you for your kind words for our staff and dining options.
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Charlottesville, Va
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed August 4, 2013 via mobile

We checked in for a romantic stay. We faced couple small issues at check in and we had some noise neighbors. But the management was very gracious and took action upon our complaint. They moved us to an upgraded room away from the noise. They also made arrangements for us to experience a true memorable stay on the next night. I am a world traveler and I understand that issues will arise, but how management responds is what makes the difference. I am so glad that they made the right call. The Front office manager was very gracious and we had a very enjoyable second night.
I totally recomend the Fairfax hotel if you are looking for a special hotel near the DuPont circle.

Was this review helpful? Yes 1
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, August 6, 2013
It is always our goal to provide the utmost in care to our guests and when circumstances arise that need our attention it becomes our priority to ensure that our guests are fully satisfied. Thank you for reaching out to us and allowing us to create the most memorable stay for you. We thank you for your kind recommendation and review of The Fairfax at Embassy Row and we look forward to welcoming you back again and again.
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Vantaa, Finland
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 28, 2013

Wow!

This was really a superb experience! I have traveled quite a lot around the world (business and pleasure) and seldom have I seen this good a combination of friendly and efficient service, wonderfully clean and comfortable rooms and a perfect price/quality combination.

The location is great. Two blocks to metro station. The area is very safe, clean and wealthy looking. You can choose wheather to walk downtown or take a metro train.

To be honest, I was expecting for a standard hotel experience but we got much more. My family (2 adults, 3 almost adult teenagers) was greeted superfriendly upon arrival by the bellboy, frontdesk and concierge. The rooms were very good, clean, classy, air condition good, bathroom good. Roomservice very friendly. Breakfast was pricy but tasty.

Somehow every little bit seemed to be a little bit better here than in this hotel than elsewhere. If I would compare this experience to a car - smooth and enjoyable driving : )

P.S. The gym was small but many times better than the ones you often see - cold towels and cold water!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, August 6, 2013
We can honestly say that we’ve never been compared to an automobile before, but we truly enjoyed your analogy. Thank you for sharing your creative perspective and for noticing the little details that make The Fairfax at Embassy Row a wonderful place to stay. Feedback such as yours is a great compliment and we thank you for taking the time to share your thoughts and appreciation for our hotel. We look forward to having your family stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel

Address: 2100 Massachusetts Avenue NW, Washington DC, DC 20008
Phone Number:
Location: United States > District of Columbia > Washington DC > Dupont Circle , Upper Northwest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Luxury Hotel in Washington DC
#25 Family Hotel in Washington DC
#31 Business Hotel in Washington DC
#32 Romantic Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel 4.5*
Number of rooms: 259
Official Description (provided by the hotel):
The Fairfax at Embassy Row Hotel is a luxury accommodation in Dupont Circle by the White House, National Mall, and Lincoln Memorial. We have 259 guest roms, a grand ballroom, and several meeting rooms ... more   less 
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Also Known As:
The Fairfax At Embassy Row Hotel Washington Dc
Westin Washington Dc
Washington Dc Westin
Westin Embassy Row

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