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The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel
4.5 of 5 Hotel   |   2100 Massachusetts Avenue NW, Washington DC, DC 20008 (Upper Northwest)   |  
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Ranked #38 of 130 hotels in Washington DC
Lisle, Illinois
1 review
“Great Stay”
5 of 5 stars Reviewed July 17, 2013

After a long day of driving to DC, we were greeted by a wonderful Door Ambassador, who was a young guy working in the night of 6/30/13 (I am horrible with remembering names). He brought our bags in for us as well as assisted us up to our room. The Front Desk Agent (on the evening of 6/30/13), who's name also escapes me right now, was so sweet and welcoming and was quick to give us great recommendations on places to dine for the evening. Once we arrived in our room, we did notice that it was very humid and a little warm in our room. We never did mention this at all to the staff, however, we really didn't care since we were rarely inside. Throughout our stay, we could not help notice how nice and welcoming all of the staff at the hotel was! Wonderful customer service throughout, especially, Elisabeth and Peter (The Concierges) who helped us a lot dealing with our shuttle for the airport that took forever to arrive and Harry, the Door Ambassador who made my day with his personality that shines and knowing how to make guests truly feel special. Thank you for a great stay!

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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, July 22, 2013
First impressions are so important and we’re thrilled that our staff made your visit, from arrival to departure, a pleasant and memorable one. We will be sure to mention your appreciation to our staff. Becoming an SPG Member is a great piece of advice and we are grateful that you took the time to share your enjoyment of the benefits. Thank you for choosing to stay with us at The Fairfax at Embassy Row and we look forward to welcoming you back for another exceptional stay very soon.
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839 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (164)
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English first
Otis, Oregon
Top Contributor
56 reviews 56 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 16, 2013

We got into D.C. the afternoon of July 4th and it took us and hour to get to the hotel from the airport because they had closed most of the roads. When we finally got to the hotel we received a very nice welcome and were surprised at how nice our room was. I was on the back side and very quite. All the personal touches were in the room, bath robes included. The bathroom was very well appointed. We walked from the hotel to the Lincoln memorial which was about a mile away, it was 97 outside which made the walk seem longer. If you want to see the mall in D.C. I would recommend something closer. This was a very nice hotel and our room was outstanding.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, July 22, 2013
Venturing to the National Mall on foot from our hotel can be a nice long walk, but we’re pleased to be so conveniently located near the Dupont Circle Metro and access to public transportation. It’s wonderful to hear that your accommodations fully met your expectations and provided you with the comfort needed after a hectic ride from the airport. We look forward to welcoming you back to The Fairfax at Embassy Row very soon and we thank you for your review.
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Kalamazoo, Michigan
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 12, 2013

Staff here understand service and things are so well-run you don't have to ask very often -- your needs are anticipated. This hotel is pleasantly quiet and well run. You always feel special, it is assumed that if you are a guest you deserve respect. The tasteful decor is in no way on the cutting edge, but that can be a good thing. Sometimes fresh and refrained and a little bit traditional is less demanding of our attention, and we can just relax in an environment that is designed to put us at ease. No flash, but a good comfy bed and furnishings -- it's pleasant to come "home" to after a busy day in DC. (OK, your grandmother would love it! So if you love her, think of her and be happy!) Great location too.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, July 22, 2013
We love your description of the atmosphere around The Fairfax at Embassy Row. Our goal is to make every guest, from the well-seasoned traveler to our littlest first-time guest, feel right at home the minute they walk through our doors. We do consider everyone who stays with us an extension of our family and we’re so pleased to hear that our staff created such a comfortable experience for you during your recent visit. It would be our pleasure to have you stay with us again very soon and we thank you for your gracious review.
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Colorado Springs, Colorado
Senior Contributor
21 reviews 21 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 11, 2013

Surprisingly this hotel is in SPG's "luxury" category- which , from the décor I wouldn’t say it was.
That said, I have more positive to say about the hotel than detracting.

Myself and fiance stayed here for 4 days, 3 nights in June.

Let me start with the positives: GREAT location such much to do and see in the Dupont circle area which is an amazing place for dining options. GREAT staff.

The reception staff was efficient and genuinely warm and courteous. We had our room keys in less than 3 minutes I think. The bell staff was always ready with a smile and umbrella when the weather got tricky. Transport was quick and easy to come by.

The gym is fairly good if not a little tight with only one small area with weights leaving the rest of the footage to cardio machines mostly. We used this 3 times in 4 days and it was always clean, with cold towels, and stocked water.

Room service was pretty prompt, though on our first night they did not have the wine we ordered they brought a better comp without charging. The soup was forgotten, and this was brought promptly with no charge.
The quality of the food was very good.
Other calls to the guest services were also promptly attended to and with a smile. We felt very welcome. The do-not disturb sign was taken seriously and our room was quite and far from the elevator.
The property has stairs that can be used to go from floor to floor which I like, because I dislike waiting for an elevator.

The overall décor of the place is moody/brash with poor lighting in the rooms and dingy carpet. Bathroom was cramped for two people and we were staying in a suite.

So overall, while we enjoyed the location and the staff, the room itself was not one we wanted to lounge around in when the weather was bad, ie, not cheerful or romantic.

If you got a good price and the local is more important to you than décor, this is a good stop.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, July 15, 2013
We can appreciate that classic and traditional style may not be for everyone, but we appreciate your opinions regarding the decor of our hotel. It was our pleasure at The Fairfax at Embassy row to have been able to make your stay enjoyable and we thank you for mentioning our dedicated staff and convenient location. We hope we can look forward to welcoming you both back for the exceptional stay that you anticipate from a Starwood property and we thank you for your review.
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Chicago, Illinois
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
Reviews in 21 cities Reviews in 21 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed July 11, 2013

This is a beautiful hotel with a great staff. You can find excellent and accessible rates and get 5 star service. The location can't be better. You find restaurants, museums, and all there is to see in washington at a very close distance.
The staff is always willing to help and want to recognize the quality of service of Roy at the front desk.
In summary this hotel is very accessible, is a 5 star hotel and you can find very good offers and stay at this quality room.

Room Tip: Ask for a room with a city view. Room 542 is excellent!
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, July 15, 2013
It’s always wonderful to hear how much of an impact the staff at The Fairfax at Embassy Row has on our guests’ stays and we will be sure to share your comments with them and with the employee you specifically mentioned. We’re so happy that your experience exceeded your needs and we look forward to providing you with enjoyable stays in the future. Thank you for your review.
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Omaha, Nebraska
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 10, 2013

I just returned home from a week stay in Washington D.C. I spent the first few nights at the Fairfax Hotel, due to not being able to find a hotel room near my son's dorm at George Washington University and the National Mall, due to the 4th of July. I'd read about the Fairfax and obtained a great deal, so decided to head to Dupont Circle for a few days. We were treated like royalty the minute we walked in the door at the hotel. My luggage was delayed upon my arrival at DCA and when it finally arrived at 2:45 a.m., a sweet, older gentleman who works at the hotel delivered it to my room. Everyone at the front desk AND front door knew about my missing luggage and were so concerned for me. The room was absolutely beautiful and I've stayed at many nice places over the years. We loved the FREE bottled water in the room each day and the chocolate left by the bed each night at turndown. The bathroom was beautiful and I loved all the extra towels. The bath products were very nice. The bathroom had a scale, hairdryer, lighted make-up mirror and even a temperature control for the bathtub/shower We had room service for breakfast one morning and it was a beautiful presentation. Everyone from the doormen, housekeepers, front-desk staff, and restaurant staff were very gracious. The Metro is a block away and the RED line is great. There are some neat stores and restaurants in the area. My only regret was having to leave the hotel to move to a hotel closer to my son's dorm at GWU. We talked about wishing we could be back at the Fairfax the rest of our vacation!!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, July 15, 2013
What a lovely description of just what we want all of our guests to experience! Thank you for taking the time to share with us how much The Fairfax at Embassy Row and its staff made your visit to Washington, DC memorable. It was a pleasure to welcome you as a guest at The Fairfax at Embassy Row and we look forward to welcoming you back in the future.
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Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 10, 2013

I stayed here for 6 months while working in DC. The hotel is an excellent business hotel and popular with diplomats who work in the area -- the hotel is located just next door to the Indonesian embassy.

I have rated this hotel 5 stars primarily because of its service. As someone who stays in hotels all the time (especially SPG ones), the one thing I get tired of the most is being treated as a commodity instead of an individual -- especially when I visit every week. The Fairfax staff was what made the difference for me, from the folks behind the front desk to the housekeeper who cleaned my room. I was really thankful they put the extra effort into taking care of me while I was away from home. In particular, Waqas was truly welcoming -- he knew my name by my second stay and never forgot it.

Other things great about this hotel:
- Location: the property is conveniently located just a block or so from Dupont Circle. Not the best place for food (restaurants are only so-so nearby), but I would recommend Shop House, which is fast and delicious
- Rooms: a tad ornate, but I like the bed a lot. TVs are also relatively new and very nice.
- Size: this is a relatively small hotel, so you never have to wait too long to check-in or for the elevator


Things that could be better (i.e. me nitpicking):
- Bathroom amenities: smell a bit too medicinal for my taste
- Gym: solid, but small and nothing to write home about

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, July 15, 2013
It is such a pleasure to hear from our extended stay guests. We often times only get to see our guests for a very short period of time, but when we have the opportunity to forge a lasting friendship with our guests, we are truly grateful. Thank you for taking the time to share your story of your stay at The Fairfax at Embassy Row. It was certainly our pleasure to have you with us for so long and we’re pleased that our staff made such a positive impact on you. We’re awaiting your next visit with us and we thank you for your gracious review.
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Additional Information about The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel

Address: 2100 Massachusetts Avenue NW, Washington DC, DC 20008
Phone Number:
Location: United States > District of Columbia > Washington DC > Upper Northwest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Luxury Hotel in Washington DC
#25 Family Hotel in Washington DC
#27 Romantic Hotel in Washington DC
#31 Business Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel 4.5*
Official Description (provided by the hotel):
The Fairfax at Embassy Row Hotel is a luxury accommodation in Dupont Circle by the White House, National Mall, and Lincoln Memorial. We have 259 guest roms, a grand ballroom, and several meeting rooms ... more   less 
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Also Known As:
The Fairfax At Embassy Row Hotel Washington Dc
Westin Washington Dc
Washington Dc Westin
Westin Embassy Row

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