If not for the image this hotel aspires to and its price, I might have given it a higher rating. The hotel has a great location and impressive appearance. Unfortunately, you have to leave the 12x15 guestrooms to change your mind! Other "high end" hotels in Washington seem to be able to deliver a larger living space. The staff was friendly and for the most part very helpful (apart from telephone operators for whom English names seemed a challenge). Every day of our stay, something was not working. On the last day of our stay, for example, there was no hot water for early morning showers. On another day, we had heard the sound of running water in a utility closet in our room for several hours, and when I called the engineers, they said "there's water in the system that we need to drain"--probably not a maintenance item that a guest should have to bring to their attention. We have yet to get an in room coffee pot that worked, and I've finally decided that the only way for early morning coffee is to purchase it from the dining room. My guess is that these folks need to sharpen up their operation in order to get much repeat business.