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“almost perfect.....but not quite” 4 of 5 stars
Review of The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel

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The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel
4.5 of 5 Hotel   |   2100 Massachusetts Avenue NW, Washington DC, DC 20008 (Dupont Circle)   |  
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Ranked #35 of 133 Hotels in Washington DC
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
“almost perfect.....but not quite”
4 of 5 stars Reviewed April 15, 2013

The staff was incredibly nice. from the valet to the front desk, concierge to the management and everyone in between, the staff was awesome!

The room was huge, the bed was incredibly comfortable, bedroom and bathroom were clean as can be.

Here's the "almost" part... We found it incredibly odd that we had to pay for internet in the rooms. And pay a lot. It was very expensive. Even the busses in NYC have free wifi. I am no hotelier but all i can tell you is from a consumer / guest's point of view it made the hotel look dated and greedy! to be honest, I left with a slightly bad taste in my mouth about it.

Otherwise it would have been the perfect hotel !!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, April 22, 2013
Thank you for taking the time to let us know about your recent experience at The Fairfax at Embassy Row. While we are very happy to learn that the majority of your stay exceeded your expectations, we do hope that you understand that our Internet charges are fully in line with other establishments in the area that also charge for service. We hope that this does not deter you from visiting with us again. Your kind comments for our staff and accommodations are truly appreciated and we welcome your return.
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1,070 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (232)
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English first
Houston, Texas
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 15, 2013

I stayed at the hotel (accompanied by my husband) while attending a business conference at another hotel. Everything about our stay was perfect: the location a few short blocks from the Dupont Circle Metro, the classy neighborhood full of restaurnats and shops, the room, the bed, the maid service, the doormen, getting a fridge for our room, etc.

Far beyond any expectation was the service of the concierge, Peter Gill. From the first question we asked him on our first day of our stay, Peter took a special interest in our activities and to seeing that we were able to accomplish our goals of enjoying as many of the museums and attractions of Washington as possible. He recommended 2 sights nearby that we had never heard of before on many previous trips to DC: Anderson House and Wilson House (both highly recommended). Each night as we returned to the Fairfax, weary from a whole day of attending the conference and/or museums, Peter would wave and inquire about our day's successes. He recommended places to dine. He sorted out a Catholic church for us to attend Easter Mass and other small services like seeing to it that we received the Sunday newspaper delivered to our room, etc. etc.

My husband and I have stayed at many hotels large and small, but we were particularly impressed with the personal service offered by this large chain hotel. It was like staying at a small B&B or country inn in one of the great large American cities. Most hotels of this size are business-like and impersonal. The Fairfax was a home away from home.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, April 22, 2013
To be considered your home-away-from-home is one of the best compliments we can receive, and we thank you for sharing your wonderful story with us. We try very hard at The Fairfax at Embassy Row to ensure each and every one of our guests are treated with the utmost respect and consideration, focusing on our commitment to customer service. It’s wonderful to read that your stay fully encompassed that goal. We will be sure to share your compliments with our staff, particularly our Concierge, as we know it will make their day! Please come and stay with us again soon and we thank you for your gracious review.
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1 review
5 of 5 stars Reviewed April 14, 2013

Great hotel in the embassy neighborhood of Dupont Circle. The room and amenities were top notch. The staff was always available, very friendly and helpful with all our questions. Wandi was particularly helpful with the assistance he provided when we 1st arrived in Washington, D.C. A perfect location (1) block from the Metro which took us to all the attractions on the Mall. Great neighborhood with lots of wonderful restaurants and things to do. Would definitely stay at this hotel on a return visit to D.C.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, April 22, 2013
Thank you for choosing to stay at The Fairfax at Embassy row during your recent visit to our Nation’s Capital. We truly appreciate the kind compliments and words that you have shared, both for our staff and our convenient location. It would be a privilege to welcome you back to our hotel and we hope it’s soon. Thank you for your review.
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Blacksburg, Virginia
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 14, 2013

Outstanding customer service. The management is fantastic. They accommodated every request, even rushing out food from the packed restaurant bc we were late for a show. Beautiful suite overlooking embassy row. A little out of the way, and not near the metro, bu overall a great hotel.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, April 16, 2013
Your kind comments are sincerely appreciated and we love hearing that the service you received while at The Fairfax at Embassy Row was exceptional. Please note that the Metro is located less than two blocks from our hotel, and we apologize if you were not made aware of that fact. It would be our pleasure to welcome you back very soon and we thank you for your review.
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Minneapolis, Minnesota
Top Contributor
52 reviews 52 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 13, 2013

You never quite know what you're going to get from the Starwood branded hotels. I stayed here, solo, while visitng Washington DC

I don't think this hotel as a lounge for gold/platinum guests (I'm Platnium). I wasn't offering anything at check-in and there was nothing listed in the hotel directory. I don't know if I recieved a room upgrade or not, as Peter didn't mention it, like other SPG properties. There was no complimentary water in the room,

The workout club was great. I didn't expect it to be as spacious as it was for a building of it's age.

The rooms are nice (I like the shower and bathroom amenities) and are sized approiately for a building of it's age. Everything was in working order, which I really appreciated. The iPod Stereo was extremely helpful as I forget my iPhone charger. I really liked the Pacific Coast down comforter.

Peter, the Conceirge, was helpful and efficient.

I walked away from this place with an average feeling and I'm not sure why. May be because there was nothing over the top.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, April 16, 2013
Thank you for reaching out to us and letting us know about your recent stay at The Fairfax at Embassy Row. While we are very happy to learn that you fully enjoyed our Fitness Center and helpful amenities included in our guestrooms, we are disappointed that you left feeling less than pampered. It is always our goal to deliver exceptional quality and service to all of our guests and when we learn that they have concerns, we work quickly to attend to their needs. Please note for future stays – the mini refrigerator in your room can be fully stocked with your preferences upon request and please don’t hesitate to question our staff as to what upgrades you have received. We hope to welcome you back for the exceptional stay that you deserve and we sincerely thank you for your review.
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Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed April 11, 2013

During our stay at the Fairfax, everything was wonderful. At times I use a wheelchair and the ADA room we had was spacious and easy to navigate. The staff we interacted with were, to a person, helpful, friendly, and always pleasant. I can't think of a single negative thing to say. I've stayed in numerous hotels in and around DuPont Circle and this was far and away the best. I know I will return every time I need to be in that area.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, April 16, 2013
We’re so glad that you felt the need to review your stay at The Fairfax at Embassy Row. We love hearing the positive comments from our guests and are glad that we were able to make your stay comfortable. It was our pleasure to supply you with an accessible room that met your needs perfectly. Our exceptional staff is certainly looking forward to your return and we thank you for your gracious review.
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Toronto
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 9, 2013

Friendly staff and clean, quiet, rooms made our 4 day stay very pleasant. Everything is walking distance: CVS, restaurants, Starbucks, Metro, Georgetown. The WiFi in the room is expensive but in the lobby it is free. So it is at Starbucks 50 meters from the hotel.
The Philips collection (worth visiting) is at 200 m from the hotel.

Room Tip: Ask for a room on a high floor with windows to the court. It is quieter.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, April 16, 2013
Thank you so much for your helpful suggestions for other guests. It was a pleasure to have you stay with us at The Fairfax at Embassy Row and we appreciate your kind compliments for our staff. Our convenient location gives our guests easy access to many wonderful places in the Dupont Circle area and we’re thrilled it worked out so well for you. We hope to welcome you back very soon and we thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel

Address: 2100 Massachusetts Avenue NW, Washington DC, DC 20008
Phone Number:
Location: United States > District of Columbia > Washington DC > Dupont Circle , Upper Northwest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#21 Family Hotel in Washington DC
#22 Luxury Hotel in Washington DC
#31 Romantic Hotel in Washington DC
#36 Business Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel 4.5*
Number of rooms: 259
Official Description (provided by the hotel):
The Fairfax at Embassy Row Hotel is a luxury accommodation in Dupont Circle by the White House, National Mall, and Lincoln Memorial. We have 259 guest roms, a grand ballroom, and several meeting rooms ... more   less 
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Also Known As:
The Fairfax At Embassy Row Hotel Washington Dc
Westin Washington Dc
Washington Dc Westin
Westin Embassy Row

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