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“Understated and Comfortable” 4 of 5 stars
Review of The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel

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The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel
4.5 of 5 Hotel   |   2100 Massachusetts Avenue NW, Washington DC, DC 20008 (Upper Northwest)   |  
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Ranked #38 of 130 hotels in Washington DC
Avon, CT
Top Contributor
338 reviews 338 reviews
77 hotel reviews
Reviews in 125 cities Reviews in 125 cities
495 helpful votes 495 helpful votes
“Understated and Comfortable”
4 of 5 stars Reviewed February 18, 2013

My wife and I just stayed here for two nights this past weekend. The location is great in the heart of the embassy area and a short walk to Dupont Circle and P Street. Plenty of interesting restaurants within a very short distance and the hotel is right across the street from the Phillips Collection. The hotel itself is very nicely appointed and I am told was once a Ritz Carlton. The lobby is tiny. Off the lobby is a wonderful bar with lots of seating, a fireplace and is a great place to have drinks. The restaurant, 2100 Prime, is quiet and classic. The breakfast we enjoyed there was great with very professional and welcoming service.

Our room, 414, was disappointingly small, though nicely furnished. It would be more appropriate for a single guest rather than for 2. The bathroom was tiny and had virtually no storage space for toiletries. The king bed was comfortable but took up nearly all of the room. However, we did get a good rate of $154.00 from the hotel's website so it was still a reasonable value. The room doors to the hall slam very loudly and one can easily be wakened by it, as I was. Also, the bright lights from the hallway spill around the door frame making it impossible to get the room dark enough. These are issues the hotel ought to deal with.

We found the staff to be professional, especially the concierges, who assisted us with meal reservations and steered us right both times - to Circa for dinner and Kramerbooks for brunch.
We found the staff to be very friendly. We would return here for many reasons, but would request a larger room.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, February 19, 2013
How wonderful to hear that your stay with us was enjoyable, and we sincerely appreciate your kind words for our staff. The convenient location of The Fairfax at Embassy Row enables our guests to get the most out of their stay in Washington, DC and we’re thrilled that it added enjoyment to your experience. Please don’t hesitate to let us know exactly what your needs are for any future stays. It would be our pleasure to welcome you back and we thank you for your gracious review and helpful suggestions.
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825 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
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Shanghai
Top Contributor
60 reviews 60 reviews
56 hotel reviews
Reviews in 44 cities Reviews in 44 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed February 17, 2013

After a very lovely first stay here several months ago, I opted for Fairfax Embassy Row again. This time, when I checked in, they put me in a room that was a fraction of the size I was in before. I went downstairs to ask about that, and they immediately put me in a much nicer and bigger room. Why even need to ask? You know I'm an SPG member. You know I've stayed here before, why leave a bad taste in my mouth.

New room was much bigger and comfier, but then looked around and realized there was no desk! I had a huge amount of work to do over four days, and did it all sitting on the bed. Also, Internet is expensive, and it only covers one device. They waived the additional device charges, but this is a ridiculous policy in this day and age. What traveling businessperson doesn't have a laptop, and iPad, and a smartphone? That's why I say this hotel isn't really that well suited for a business person. It's really more of a vacationers' hotel.

I'll also say that while the front desk and concierge are quite nice, the bell captain and bellboys are oddly useless. They'll chat while you're struggling with the very heavy front door and your luggage, and then come up to help you after you've thrown yourself through it already. This happened twice, as I had two sets of bags to bring in on two days.

Room Tip: Definitely ask if you're put in a tiny room. As noted above, they moved me into a larger room i...
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, February 19, 2013
Thank you for taking the time to let us know about your recent experience at The Fairfax at Embassy Row. While we are happy to learn that we were able to accommodate your request for a larger room, we are disappointed to hear that your expectations were not exceeded, regarding both your room and service levels provided. We will share your comments with our staff in order to emphasize the need for outstanding customer service and we thank you for alerting us to this issue. It would be our hope to be able to welcome you back for the exceptional stay that you deserve and we thank you for your review.
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Astoria, New York
Top Contributor
67 reviews 67 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 14, 2013

The staff here is kind and helpful. The room was nice, but the shower was awesome--such great water pressure! However the best part about the hotel was its proximity to the Phillips Collection and the Anderson House Museums--such gems. The valet parking was pricey, but worth it because of parking restrictions in the area.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, February 19, 2013
We are thrilled to read your comments and are glad that you enjoyed the convenient location and luxurious amenities at The Fairfax at Embassy Row. Having the opportunity to explore the amazing museums that surround our hotel is something we wish every guest could experience. It was wonderful to have had you here and we look forward to welcoming you again in the future. Thank you for your lovely review.
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Chester, England
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 12, 2013

We stayed here for 3 nights in October 2012. Arrived from Dulles airport around 2pm. We had asked for a room on a high floor but it was not ready. We had the choice of accepting a room on a lower floor or waiting for our room to be ready. We chose to wait and had a drink in the bar. The bar staff were very friendly and our room was ready within the hour. We had a double room on the 4th floor with a view of Mass Ave. Room was large and bed very comfortable. Bathroom massive and everywhere spotless. Only complaints would be that we had an interconnecting room and on our second night, there was a family in the room next door meaning we did hear some noise from their room. Only other minor complaint would be that the air conditioning unit is right above the bed, was pretty noisy and took some getting used to.

We didn't eat at the hotel but the menu seemed pricey. The bar was certaininly expensive but no more so than any other hotel bar in the city. The hotel is about 10 mins from Dupont Circle and about 25 minutes walk to the White House and all the sights. Plenty of restaurants and bars within walking distance.

We booked directly with the hotel when they had a special offer on so we got a good price for the room. For the price we paid, I would stay there again and recommend the hotel.

Room Tip: We had a room on a higher floor and it was very quiet with a good view. There may be street noise w...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, February 19, 2013
Thank you for taking the time to share your recent experience at The Fairfax at Embassy Row with us. It appears that you enjoyed not only our convenient location, but our luxurious accommodations and amenities during your stay and we thank you for your compliments. We will certainly have our Maintenance Engineers look into any issues with the air conditioning in your room. We hope you will have the opportunity to visit with us again!
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Berlin, Germany
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed February 6, 2013 via mobile

What a wonderful, friendly, understated hotel. The staff is exceptionally friendly in an efficient, non-pushy kind of way. Imagine the old days, when manners mattered, instead of overly smiley familiarity, surliness or attempts to be überhip (like SPGs awfully contrived "W" concept...). The bar is fantastic, with plenty of space and nooks and crannies to hide away in and actually speak to your guests. The room was generous, clean and comfortable. I'm not staying anywhere else when I come to DC.

Stayed February 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, February 11, 2013
We are truly humbled by your most gracious review and are thrilled that your stay at The Fairfax at Embassy Row made such a wonderful impression on you. It certainly pleases us to hear that our staff provided you with the high-quality of service we continuously aspire to provide our guests, with respect and courtesy being paramount. Your kind acknowledgement of our comfortable accommodations and stylish dining and bar options are appreciated. It would be our pleasure to welcome you back again and again and we thank you for your fantastic review.
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Sao Paulo, SP
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 1, 2013

Fairfax was a big disappointment. As soon as we went into the room, it was a glass cup broken into the sink. I do not expect this in a "luxury collection" hotel. Other issue: the wifi is free only in the lobby or lounge, but there are only two chairs at the lobby and if you go to the lounge, the service is horrible and very expensive (USD 10 for an Espresso). What is good: nice rooms, friendly service at the front desk/concierge, locaton. It did not worth.

Room Tip: Check in another hotel.
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  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, February 4, 2013
While we’re very happy that our guestrooms, dedicated staff and convenient location made your stay enjoyable, we do regret to learn that your room was not as it should have been when you arrived. Please don’t hesitate to reach out to us immediately if there is ever a problem that we can assist with. With complimentary Internet access in our lobby, lounge and restaurant our guests have several options available to them, and we apologize that this service did not provide you with what you expected. It is unfortunate that we were unable to live up to your expectations and we thank you for your feedback.
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Winston-Salem
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 31, 2013

We stayed at this hotel during Inauguration weekend 2013. It is a well kept hotel in downtown DC. The staff is friendly and helpful. We had a suite during our stay with a living room area (pull out couch) and 1 bedroom with a king size bed. The bed is VERY comfortable. In the evening the hotel provided cookies in the lobby. The hotel is very close to the Metro station, and there are lots of restaurants, pubs, and clubs in walking distance. I would stay here again.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, February 4, 2013
We are delighted to learn that you enjoyed the atmosphere and service while staying at The Fairfax at Embassy Row. It’s wonderful to learn that you had an opportunity to explore the surrounding area while here and take advantage of all the amazing establishments within minutes of our hotel. We look forward to welcoming you back during your next visit to Washington, DC and we thank you for your wonderful review.
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Additional Information about The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel

Address: 2100 Massachusetts Avenue NW, Washington DC, DC 20008
Phone Number:
Location: United States > District of Columbia > Washington DC > Upper Northwest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Best Value Hotel in Washington DC
#21 Luxury Hotel in Washington DC
#27 Family Hotel in Washington DC
#32 Romantic Hotel in Washington DC
#32 Business Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel 4.5*
Official Description (provided by the hotel):
The Fairfax at Embassy Row Hotel is a luxury accommodation in Dupont Circle by the White House, National Mall, and Lincoln Memorial. We have 259 guest roms, a grand ballroom, and several meeting rooms ... more   less 
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Also Known As:
The Fairfax At Embassy Row Hotel Washington Dc
Westin Washington Dc
Washington Dc Westin
Westin Embassy Row

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