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The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel
4.5 of 5 Hotel   |   2100 Massachusetts Avenue NW, Washington DC, DC 20008 (Upper Northwest)   |  
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Ranked #35 of 130 Hotels in Washington DC
Washington, DC
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Nice getaway”
4 of 5 stars Reviewed November 6, 2012

The room was small and nicely appointed and the service was great.

My husband mentioned we were upgraded to this room becuase of his membership status but it does lead me to wonder what a regular room would have looked like. Our room was small and had a view of the alley. That did not bother us much as we were aware that boutique hotels in the city are usually in older buildings with smaller rooms. the heat in the room did not work that well but we were not freezing. I was able to relax and unwind before our evening out.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, November 12, 2012
Thank you for choosing to stay at The Fairfax at Embassy Row during your recent getaway in our Nation's Capital! We certainly appreciate your kind comments and are happy to learn that you were able to relax while staying with us. Thank you for alerting us to the temperature issue in your room as we will have our Maintenance Engineers look into it immediately. We look forward to welcoming you and your husband back for another enjoyable stay very soon.
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909 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
Date | Rating
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English first
San Diego, California
Top Contributor
51 reviews 51 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed November 5, 2012

I should have known something was disfunctional when 4 attempts to directly email the hotel, in advance of my stay, met with not one response.

Via a Starwood representative, I was finally put in touch with the EA of the hotel's GM. Oddly they had no idea what happened to my advance correspondence, not have they still offered any detailed explanation.

While Hurricane Sandy was potentially (and initially) more of a direct theat to the DC metro area, using the storm as an excuse for lack of service and not even a welcome note (most times seasoned GM's provide one to loyalty program members anyway, let alone should someone have some issues preceding their stay.)

Perhaps challenges from what seemed a tired and unmotivated union "service" team (?), everything seemed overly casual and not very serious when it came to guest service.

In follow up, only excuses and more apologies without specifics on a detailed list of service breakdowns shows out of the ordinary lack of expert leadership or care for guests.

Stay clear. This is in no way a Luxury Collection property, although I've had challenges with Starwood's LC designation for some time. I seem to have better experiences at Westin and W properties. Actually their Four Points brand team might want to share some of their secrets - they truly seem to have their act together.

Room Tip: Book at the W or the Westin in Georgetown.
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sag Harbor, New York, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 5, 2012

The minute we walked in they were the most pleasant experiences I have ever had. The young woman who greeted us (I forget her name but believe she was from Budapest). She practically knew our names before we checked in. The room was beautiful and all of the staff could not have been more gracious. From the concierge to the men who parked our car, everyone was falling over themselves to assist us. Warm greetings each and every time we came and went.

Great locations for everything. Breakfast was lovely with everything you could imagine. I would highly recommend this hotel for a stay in DC.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, November 12, 2012
What a wonderful compliment to learn that you would recommend staying at The Fairfax at Embassy Row to other travelers. It sounds like you had a wonderful time not only at our hotel, but in Washington, DC too! Our staff tries to attend to each guest's needs with the utmost respect and we appreciate that you notices and shared it in your review. It would certainly be our pleasure to welcome you back very soon and we thank you for your gracious review.
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LA
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 4, 2012

I got there not knowing that my reservation was confirmed, the hotel manager didn't bother to tell me and gave me a room at a higher rate. Later he said, well you approved.
This hotel has nothing to offer, no lobby, no internet, tiny rooms. that is it!

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, November 5, 2012
The disappointment shared in your comments is not the experience that we expect for our guests, and having checked with our team at the front desk, we do not appear to have a record of this issue. We will continue to review our procedures and policies with our staff so that we may minimize the potential for any miscommunication in the future. Your feedback is welcomed and we appreciate the time taken to share your experience.
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Oakland, California
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 3, 2012

The Fairfax at Embassy Row was the perfect place from which to experience Washington DC. The hotel is a 5-minute walk from Dupont Circle with its Metro stop, restaurants and shopping, and only a block from the excellent Phillips Collection. Our room on the 4th floor was much larger than those in most big city hotels, and we had no problem with street noise. The staff was accommodating and well-informed. This will definitely be our go-to hotel on future visits to the District.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, November 5, 2012
Your review has certainly made us smile! We are so glad that The Fairfax at Embassy Row was part of an enjoyable experience for you while visiting our Nation's Capital. We strive to accommodate our guests at every turn and your kind and thoughtful acknowledgement will let our staff know what an impact they made. It was a pleasure to welcome you as a guest and we can't wait to welcome you back very soon.
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New York, NY
Senior Contributor
39 reviews 39 reviews
37 hotel reviews
Reviews in 33 cities Reviews in 33 cities
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed October 31, 2012

I was really surprised that this hotel was part of Starwood's luxury collection. It appears to be going for a charming colonial vibe, but it was just old.

Rooms:
Because I checked out for a weekend trip, I ended up staying in two rooms here, one of which was an upgraded room. Both were terrible. They were very dark, the carpets were stained, the bed skirts were stained, and the furniture was tired. In the first room, my shower faucet was plastic, and there was little counter space despite a large bathroom. You can also hear everything that happens in the hallway and in your neighbors' rooms.

Service:
With the exception of one very helpful concierge (thanks, Elizabeth), the service is what I would expect from a Holiday Inn, not a luxury collection hotel. They are all nice, but most of them don't know the answers to very basic questions (e.g., do you sell stamps? how long does it take to do laundry?) When I told the staff I was checking out for the weekend but would like to leave my luggage in storage, they assured me they would pre-check me into my new room, and the luggage would be waiting in there. Instead, they temporarily lost my luggage. That's fine if it's a holiday in, but not okay if it's supposed to be a luxury hotel.

Food:
I ordered room service a few times. The order was never correct, but the food was excellent.

Location: Decent location, with lots of great restaurants nearby. It's a bit of a trek to good museums.

The ultimate test of a hotel is whether you choose to return. I've already booked elsewhere for my next stay in DC.

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, November 5, 2012
Please accept our apologies regarding any difficulties you may have experienced while staying with us. Our convenient location lends easy access to many wonderful locations, such as the Phillips Collection and the intriguing Anderson House, along with fabulous restaurants and boutiques all within Dupont Circle. Your comments will be shared with all departments to re-emphasize our high standards that are in place for customer service and attention to detail. We truly value your feedback and hope to be able to welcome you back for the exceptional stay that you deserve.
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Weston, Florida
Top Contributor
72 reviews 72 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 29, 2012

What a treat. We stayed in this elegant property over the weekend. Staff was top-notch (thank you, Mr. Gill). Hotel is clean, classy, quiet and well maintained. Very comfortable beds. A/C a little noisy though--but not a deal breaker. Lounge and restaurant beautiful. Fitness room OK. Bellmen and valets very helpful. Great, central location to hit all DC sites, plus American and Georgetown Universities.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review, November 5, 2012
We're so happy that you were able to enjoy so many aspects of The Fairfax at Embassy Row during your stay. It is our hope that each of our guests have the opportunity to relax and enjoy Washington, DC while here and it appears you were able to do just that. We look forward to sharing your comments with our staff and hope you have the opportunity to visit us again soon. Thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel

Address: 2100 Massachusetts Avenue NW, Washington DC, DC 20008
Phone Number:
Location: United States > District of Columbia > Washington DC > Upper Northwest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#19 Luxury Hotel in Washington DC
#26 Family Hotel in Washington DC
#27 Romantic Hotel in Washington DC
#30 Business Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel 4.5*
Number of rooms: 259
Official Description (provided by the hotel):
The Fairfax at Embassy Row Hotel is a luxury accommodation in Dupont Circle by the White House, National Mall, and Lincoln Memorial. We have 259 guest roms, a grand ballroom, and several meeting rooms ... more   less 
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Also Known As:
The Fairfax At Embassy Row Hotel Washington Dc
Westin Washington Dc
Washington Dc Westin
Westin Embassy Row

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