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“I loved it here!” 5 of 5 stars
Review of Loews Madison Hotel

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Loews Madison Hotel
4.5 of 5 Hotel   |   1177 Fifteenth Street NW, Washington DC, DC 20005 (Downtown / Chinatown)   |  
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Ranked #51 of 133 Hotels in Washington DC
GreenLeadersBronze level
Pittsburgh, Pennsylvania
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
“I loved it here!”
5 of 5 stars Reviewed June 2, 2014

I stayed here in March 2014 for a business trip and I have to say, it was amazing. I am often limited to lesser quality hotels, so when the published rates said Loew's was within policy, I jumped on it--especially since it was practically across the street from where I was working. The lobby was very impressive, the doormen and the valet always had a smile and a compliment...the staff at the front desk were warm and welcoming, and my room was very impressive! My bed was cozy, and the pillows were perfect. The restaurant was a little pricey for my typical budget, and I was observing orthodox Lent, so menu choices were tough at times. But the food was delicious. I didn't do a lot of exploring around town that week because it was still pretty cold for that time of year. I did find a Thai restaurant within walking distance that was fantastic (except for the fried tofu that I got...yuck!) I am hoping that job comes up on my radar in the future so that I can stay there again. I would definitely recommend this hotel.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLoews, General Manager at Loews Madison Hotel, responded to this review, June 10, 2014
Dear GreyhoundGirlie,
Thank you for the review. Wow, we so appreciate your “amazing” remarks, and I’m delighted you were impressed with the Loews Madison. I’m glad it was a convenient location and that our friendly, attentive staff made a great impression on you. Our team members are dedicated to service that delights, surprises and makes our guests feel at home – I shared your praise with the team!

I’m glad you were so comfortable and cozy in the room and found some delicious food options in our PostScript restaurant. Since you didn’t have a lot of time to explore, I can tell you we are a short walk to the bustling dining scene on 14th St. Also, this summer 2014 we’re thrilled to be opening our new restaurant, Rural Society, an Argentinian Steakhouse by Iron Chef Jose Garces! Hopefully you can visit again very soon, and plan to dine in our brand new restaurant.

Thank you for choosing Loews Madison Hotel.

Cheers,
Cheraz Ecker, General Manager
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1,314 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (257)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Tampa, Florida
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 1, 2014

There are no coffee makers in the room, although my very recent AAA book said there were. They want you to buy their coffee in the Starbucks downstairs; Also, no refrigerator or microwaves. They gave us a Keurig, but did not replace coffee each day and halfway thru our stay, the Keurig stopped working, we asked for a replacement which they did not give us. Also, we got an email with an option to upgrade the room for a "view" for $12 additional per night. The "view" was a building across the street, there is no "view" of the city. Don't bother with this upgrade. Its a rip off. The room was smaller than I thought it would be for the price. We had to ask for wash towels a few times, and more coffee for the Keurig machine which we never got. We tried to get the Fiat complimentary ride but was told were we wanted to go was "too far". Then don't offer the service. For the price, I would not stay her again.

Stayed May 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLoews, General Manager at Loews Madison Hotel, responded to this review, June 5, 2014
Dear Mmkern,
Thank you for providing feedback about your stay. You are correct we do not have coffee makers in the room, which is reflected in our Loews communications. I regret to learn that information was out of date in your AAA book and am sorry for the frustration it caused. We do now have a Barista Bar in our lobby area, serving several Starbucks Coffee and beverage options. Regarding the arrangements we made for your specially requested coffee maker, I sincerely apologize it stopped working and your requests were not met.

The views we offer are either interior or exterior views, the latter of which provides a street view except for some of our top floor suites. I’m sorry if there was a miscommunication and that the upgrade did not meet your expectations. We always strive to exceed our guests’ expectations and to improve when we do not, so thank you for letting us know.

Our FIAT partnership is meant to be an extra convenience for guests, and we currently have two vehicles in service offering complimentary rides from 11:30am to 6:45pm daily. It is a drop-off service for destinations within a 3-mile radius of the hotel which covers the majority of DC attractions and neighborhoods including the White House, the National Mall and monuments, Smithsonian Museums, Arlington Cemetery, Georgetown, Kennedy Center and more. For others considering this service, we do recommend making reservations in advance, if possible, as it continues to gain popularity with our guests.

Thank you again for your feedback.

Sincerely,
Cheraz Ecker, General Manager
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San Dimas, California
Top Contributor
66 reviews 66 reviews
19 hotel reviews
Reviews in 29 cities Reviews in 29 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed May 31, 2014

We just stayed here 6 nights and though the hotel room was clean and comfortable, my family would not stay here again. Here are the Pros & Cons that we found for this hotel.

Pros: Clean Room, Comfortable Beds, Close to the White House & Subway
Cons: No Ice Machine (so we had to rent a refrigerator for $25 to have cold water), no Coffee Machine in the Room (because they want you to buy their Starbucks coffee downstairs), not the greatest room service (after 3 days without new shampoo/conditioner, we had to call and ask for it), and no customer service (none!)

When we approached the Concierge to ask about the Memorial Weekend festivities, she gave us a blank stare and it was obvious she didn't know. She was completely clueless. When we tried to use the Fiat for free transportation within the area, we were told it was booked for the next several hours. I said that the website states it is "first come, first serve" and she said yes exactly. I guess their definition of reservations is a little different than most.

When I go on vacation, I like to stay in a 4 star (or 5 star hotel if affordable) to feel pampered and taken care of while I'm away from home. This hotel did nothing to make me feel special, pampered, taken care of, or even welcomed.

These complaints may not matter to some of you and depending on the price, it might be the right hotel for you but I was disappointed and will try another property next time. Good luck.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLoews, General Manager at Loews Madison Hotel, responded to this review, June 5, 2014
Dear alominac,
Thank you for reviewing your stay. I appreciate that you found our property to have clean and comfortable rooms and a convenient location, close to the White House and three Metro lines. That said, I’m disappointed with some of the shortfalls you experienced.

Although we are newly renovated, our hotel is an older building that doesn’t accommodate guest floor ice machines. We are actively looking into options for self-service ice for our guests, and right now we have it available 24 hours a day through our front desk or room service. In regards to coffee offerings, we do have a Barista Bar in our lobby serving several Starbucks Coffee and beverage options. I sincerely apologize for the lapse in service by housekeeping. Please know, this is not our standard and toiletry items should be replenished daily upon usage. I have brought your concerns to our Director of Housekeeping to address them immediately.

Regarding our concierge, I am very surprised to read your comments as many of our guests let us know how the concierge helped them explore and enjoy DC, but I appreciate your feedback and have discussed it with the team.

Our FIAT service, offered daily 11:30am – 6:45pm, has quickly become popular with guests, and for that reason we recommend making a ride reservation in advance if possible. I’m sorry if there was any miscommunication, although in looking at our sites I am unable to find the statement you reference. However, I will continue working with my team to root out any misleading information. I truly apologize that your experience did not live up to your expectations. I do appreciate your time sharing your feedback so that we can ensure future guests do not have similar experiences.

Thank you again for your feedback.

Sincerely,
Cheraz Ecker, General Manager
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San Ramon, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 30, 2014

Our room was nicely decorated, but fairly small. We appreciated that they had a safe in the room. The hotel location is pretty good, advertised as in the White House area, but about 0.6 mile from White House. It is about 4 blocks from the closest metro.
The hotel brags that they are a "four star" hotel, but definitely could a few improvements:
1. No vending machines. (You can buy a soda from a room temp cupboard in the room for $3.80, candy for $6, water for $7 plus tax, or alternatively, I was told, walk to CVS about 3 blocks away)
2. No ice machines (They claim bringing ice is a part of the 4 star service).
3. Extremely SQUEAKY room doors. We stayed there 6 nights and were woken up every morning by the horribly squeaky front door in the room adjacent to ours. The entire hotel could probably benefit by a little WD-40 sprayed on the room doors.
4. “Free” 2 mile radius Fiat driving service was not available even once when we needed it during out 6 day stay. The one time we thought it might work, the woman booking Fiat rides informed us she had made a mistake when we arrived at her desk (a little late), so instead we walked.
5. The hotel has no gift/supply shop. They recommended that I walk to CVS, about 3 blocks, to get bandages for the bleeding blisters on my feet (OUCH) .
6. No coffee machines in the rooms (possibly an attempt to make more money for the hotel, by forcing guests to buy coffee from room service?)
7. No brochures or maps are on display at the concierge desk. We had to wait to get any sort of information from the concierge, one of whom was so long winded, we were guaranteed a 10 minute wait if someone was in front of us.

Overall, nicely remodeled older hotel in decent location, however, offering guests the ability to do things themselves, having more amenities on hand, and using WD-40 on room doors would have earned this hotel a higher rating.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLoews, General Manager at Loews Madison Hotel, responded to this review, June 5, 2014
Dear Lori D,
I’m glad you enjoyed your room’s décor and the in-room safes, as well as our central location. Depending on which Metro line you’re going to, we are 2.5 blocks to the Blue and Orange lines at McPherson Square, and about 4 blocks to the Red line.

We are always looking to improve our property, so we appreciate you taking time to voice your experiences. Regarding vending machines, we are in line with most four-star properties at which it is not standard to have them. Much like providing the ice, it is our standard to offer you service for food and beverage needs.

I’m surprised to hear your complaint about squeaky doors, and I’m truly sorry for the inconvenience and frustration of being awoken. We have not received this complaint from other guests in the hotel – I will message you privately to get your room number, and I will have our Director of Engineering look into it.

Our FIAT service is provided within a 3-mile radius of the hotel, which covers the majority of DC’s most popular sites. This free service has quickly become popular with guests, and so we recommend making a ride reservation in advance if possible. For needed or forgotten supplies, we do offer guests select sundries at our front desk. For coffee, we don’t have it in rooms – we have a Barista Bar in our lobby, open 6am to 2pm, serving several Starbucks Coffee and beverage options, and a few snacks.

Finally, I’m sorry for any inconvenience with waiting for concierge service. This personalized service offering is part of the reason many guests come back to us again and again, but I have taken your comments to my team to ensure we provide the most efficient, and friendly service possible.

Thank you for your comments.

Sincerely,
Cheraz Ecker, General Manager
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Amarillo, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 30, 2014

4 blocks from the Whitehouse. Within walking distance to lots of great restaurants. Easy to get a taxi. Employees are attentive. Bed is very comfortable. If you do order room service, just know that it is very expensive. For the room, I got a great price for 4 nights on Hotwire. I would not have stayed here if I had to pay hotel reservation price. I would stay here again.

  • Stayed May 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLoews, General Manager at Loews Madison Hotel, responded to this review, June 10, 2014
Dear Ckcfirst,
Thank you for taking the time to review your stay. I’m excited you enjoyed our very convenient location in DC, four blocks to the White House as you reference, and that you got great value with your stay. We always want guests to leave us with a desire to return, and I’m happy our attentive employees, comfortable accommodations, location and easy transportation options all contributed to your positive impression! Thank you for choosing Loews Madison Hotel.

Sincerely,
Cheraz Ecker, General Manager
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xxxxx
Top Contributor
69 reviews 69 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed May 28, 2014

We just finished visiting and I can say that we had a lovely stay. Beautiful lobby, such a courteous staff. The rooms are very clean, linens and bed and everyday the maid service magically came and cleaned up and always left plenty of toiletries. Tweet them and they get back to you in seconds, as well as Facebook! There is a CVS around the corner, Starbucks, and easy walks to the Sites as well as the free Fiat Service they offer to take you around the city, just make sure you get it reserved in time. Workout center looked nice too, but no time to use with all the sites to see.
Cozy Bar and restaurant also very nice. I highly recommend staying here!

Room Tip: Upper floors less noise.
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLoews, General Manager at Loews Madison Hotel, responded to this review, June 10, 2014
Dear ddavis1212,
I’m so happy you had a lovely stay and enjoyed many things about our property and team, from the hotel’s aesthetic and clean rooms to our friendly staff and on-point service! We strive always to be responsive to guests’ needs, and our active social media presence on Facebook and Twitter are part of that effort! We hope anyone will feel free to leave us comments or tweet us to ask questions or share your great travel experiences with friends.

I’m glad you liked our very convenient location, within walking distance to several sites, restaurants and Metro lines, and also found the things you desired close by including CVS and Starbucks. Additionally, we’re excited to offer several Starbucks beverage options right in our lobby at our Barista Bar.

Thanks for mentioning our restaurant and bar, PostScript. We’re excited to open a second restaurant this summer 2014, the new Rural Society, an Argentinian Steakhouse by Iron Chef Jose Garces!

We appreciate you recommending us to others and hope you can visit Loews Madison again soon!

Sincerely,
Cheraz Ecker, General Manager
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Scotland
Top Contributor
91 reviews 91 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 28, 2014

This hotel is in a good location, within easy walking distance of both White House and DuPont Circle. Rooms were very clean and comfortable and the hotel staff were all very pleasant and helpful. The family rooms were of an adequate size, for a short stay,not a great deal of luggage space. Only downside was that at the weekend, most of the nearby deli's and coffee shops were closed as their main clientele seemed to be staff from neighbouring offices. Would definitely stay here again.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLoewsMadison, Director of Rooms at Loews Madison Hotel, responded to this review, June 13, 2014
Dear belfastgirl007,
Thank you so much for staying with us and taking the time to share your experience. We are very glad you enjoyed our wonderful location and you found our hotel to be fantastic. Our team members strive every day to create memorable experiences for our guests and we are very happy this was the case for your visit. We look forward to welcoming you back whenever your travels bring you to Washington DC.

Warm Regards,
Justin Adam
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Additional Information about Loews Madison Hotel

Address: 1177 Fifteenth Street NW, Washington DC, DC 20005
Phone Number:
Location: United States > District of Columbia > Washington DC > Downtown / Chinatown , Penn Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Green Hotel in Washington DC
#23 Luxury Hotel in Washington DC
#41 Business Hotel in Washington DC
#42 Romantic Hotel in Washington DC
#48 Family Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Loews Madison Hotel 4.5*
Number of rooms: 356
Official Description (provided by the hotel):
Become a part of history when you stay at Loews Madison Hotel. Located in the heart of downtown Washington D.C., Our hotel has been honored to host distinguished guests including Elizabeth Taylor and John F. Kennedy. Our unmatched dedication to service has made us the first choice for political and social leaders, global travelers and families seeking the cultural legacy of our nation's capital. Only a short stroll from the White House, Embassy Row, and National Mall Monuments, Loews Madison Hotel is a refreshing destination for corporate stays, relaxing getaways and unforgettable gatherings. Appointed with sophisticated furnishings, our Washington, D.C. Luxury hotel features a collection of rooms and suites with amenities fit for a president. ... more   less 
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Also Known As:
The Madison Hotel Washington Dc
Madison Washington Dc
Madison Hotel Washington Dc

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