From the moment we arrived to the moment we checked out, Lowe's Madison exceeded our expectations for accommodations, location and service. Their commitment to service for their guests was above and beyond any hotel we have ever stayed in. We had called ahead about transfer to hotel from airport and Innocent, the concierge, said please come see me when you get here. That was the best decision we made, He showed us how to get to Metro, bus routes, restaurants, sites, etc. He made a significant difference in our visit to Washington DC. and I highly recommend any one who stays at the Lowe's Madison to visit their Concierge.
The location was convenient walking distance to White House, National Mall, and Metro from which you could navigate the city. The rooms were beautiful, comfortable and quiet. When we needed extra wash cloths they were brought in timely manner. The Croque Madame we had for breakfast in the Post Script and cheese dip and Federalist Punch we had at The Federalist was the best food we ate while in Washington DC. The only concern was the service was little slow. We got our drinks after our entree but that pails in comparison to the all the positives. The Lowe's Madison staff was friendly, helpful and personable. We were very hesitant to stay in Washington DC after our last trip but I highly recommend a visit to Lowe's Madison and Washington DC. We did not want to leave because of the OUTSTANDING SERVICE!!! We will be back!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 9, 2013
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Exceeding your expectations is our goal- and from your response we are glad we were able to accomplish it. Thank you for the positive feedback. Everyday we strive to deliver better service and it is your feedback that allows us to improve. Thank you for taking the time to share your experience and rest assured that we have already recognized Innocent for his wonder service and attention to your specific needs. We look forward to hosting you as our guest again in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.