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“Amazing, above and beyond” 5 of 5 stars
Review of Loews Madison Hotel

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Loews Madison Hotel
4.5 of 5 Hotel   |   1177 Fifteenth Street NW, Washington DC, DC 20005 (Upper Northwest)   |  
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Ranked #32 of 130 Hotels in Washington DC
GreenLeadersBronze level
Charlotte
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Amazing, above and beyond”
5 of 5 stars Reviewed February 8, 2013

From the bell staff to the housekeeping service, this hotel exudes professionalism and customer service! I could not have had a better stay after a long flight to DC! I will definitely stay here. Closes to great restaurants and all the sites!

Room Tip: The rooms are quiet, couldn't hear my neighbors.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMadison, Hotel Manager at Loews Madison Hotel, responded to this review, February 14, 2013
We strive to provide each of our guests with superior customer service and we are ecstatic to hear that you enjoyed your experience. Many of our staff members have worked in the hospitality industry for decades and are true service experts! We look forward to seeing you again upon your return to the area!

Warm Regards,
Sherry Abedi
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,215 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (242)
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English first
Los Angeles, California
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 7, 2013

The location of the hotel is perfect, very stylish rooms. Service was attentive and friendly without any attitude. They were very helpful when it was time to wait for our early morning shuttle to the airport, checking in with me every once in a while to see if we needed anything. The only complaint is that the walls feel a bit thin, there was a group of girls hanging out in the adjacent room and we could hear everything; fortunately they quieted down by bedtime. Great value for money, I'll visit again!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 3, 2013

Such a beautifully appointed hotel with a noticeable emphasis on service. I would recommend this property to anyone, especially given it could possibly also have the best beds ever! I did a prepay option on Expedia and I still can't believe the deal I got as this is very much a luxury hotel.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMadison, Hotel Manager at Loews Madison Hotel, responded to this review, February 5, 2013
Our beds were recently upgraded with Super Plush Englander Velvet Touch mattresses and we're delighted that you found them comfortable! We thank you for your positive feedback and appreciate the time you took to review us. We look forward to welcoming you back to Loews Madison Hotel upon your return to the area!
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Morristown, NJ
Top Contributor
126 reviews 126 reviews
17 hotel reviews
Reviews in 46 cities Reviews in 46 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed February 3, 2013

My company has a new preferred list of properties and The Madison was my recent choice for a business trip to DC. The location is very convenient to the city and the accommodations excellent. The rooms were VERY QUIET, which is important to me. They were also a nice size, the bathrooms were a little small but so it goes for hotels in a large city other than ultra luxury places. The amenities were very nice. The Loew's staff runs this place like hotels I have experienced in Europe, a very nice, welcoming experience indeed. I look forward to staying at The Madison again when I travel to our nations capital.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 31, 2013

The Madison is a classic downtown DC hotel across from the Washington Post and down the block from the White House. Recently renovated, the rooms are nicely furnished and freshly designed. The hotel offers free papers in the lobby. I happened to stay there the last night of the old ownership and the first day and night of the Loews Hotels tskeover. Loews didn't plan the handover well. The computer system went down in the transition from the old one which meant all hotel Internet and the reservations plus front office data were not available. No WiFi for 20 hours. Upon checkout the system wanted to charge me for the rooms which were prepaid by my travel agency. The hotel had no redundancy so now they have to find the paper reservation in their sea of mess in the office. Other than apologies nothing was resolved as I left to catch a flight. Hotel amenities are fine. Staff are accommodating. But the operations people who may ultimately resolved their major teething pains need to be better trained and give me confidence that they know what they are doing on the corporate and hotel level.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Shokan, New York
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 29, 2013

Got a great deal with the pre-pay option during a weekend stay. The hotel is chic and stylish...the staff members are extremely friendly and service oriented...the downtown location was just perfect for my needs...and just steps away from The White House for those of you wanting to see the sites! Highly recommend for anyone visiting the city or for locals needing a weekend getaway from the everyday.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMadison, Hotel Manager at Loews Madison Hotel, responded to this review, February 1, 2013
Thank you for your review, Amanda! Providing excellent service is our highest priority and we're thrilled that you found our staff to be attentive. We're also very happy that you were able to explore downtown Washington, D.C. and visit the White House - that is always a fun and unique experience! We appreciate your feedback and hope to welcome you back to Loews Madison Hotel soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valletta, Malta, Europe
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 29, 2013

We were pleasantly surprised by the location and the facilities available, but most importantly we found that the service was excellent. We were very well looked after by all the staff we came in contact with and they were charming with it. Nothing was too much trouble and we look forward to returning. Kaeuthan in Concierge, Mariella in Reception and Innocent Chesang made sure we were very comfortable at the hotel and missed nothing of the sights also. Would recommend this hotel any time.

Room Tip: We had a corner suite which was large and had plenty of natural light
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Loews Madison Hotel

Address: 1177 Fifteenth Street NW, Washington DC, DC 20005
Phone Number:
Location: United States > District of Columbia > Washington DC > Upper Northwest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Green Hotel in Washington DC
#18 Luxury Hotel in Washington DC
#24 Business Hotel in Washington DC
#30 Romantic Hotel in Washington DC
#35 Family Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Loews Madison Hotel 4.5*
Official Description (provided by the hotel):
Become a part of history when you stay at Loews Madison Hotel. Located in the heart of downtown Washington D.C., Our hotel has been honored to host distinguished guests including Elizabeth Taylor and John F. Kennedy. Our unmatched dedication to service has made us the first choice for political and social leaders, global travelers and families seeking the cultural legacy of our nation's capital. Only a short stroll from the White House, Embassy Row, and National Mall Monuments, Loews Madison Hotel is a refreshing destination for corporate stays, relaxing getaways and unforgettable gatherings. Appointed with sophisticated furnishings, our Washington, D.C. Luxury hotel features a collection of rooms and suites with amenities fit for a president. ... more   less 
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Also Known As:
The Madison Hotel Washington Dc
Madison Washington Dc
Madison Hotel Washington Dc

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