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“Dated hotel, awful service...” 1 of 5 stars
Review of Loews Madison Hotel

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Loews Madison Hotel
4.5 of 5 Hotel   |   1177 Fifteenth Street NW, Washington DC, DC 20005 (Downtown / Chinatown)   |  
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Ranked #55 of 133 Hotels in Washington DC
Certificate of Excellence 2014
GreenLeadersBronze level
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Dated hotel, awful service...”
1 of 5 stars Reviewed July 18, 2011

Checked in after midnight...told there is no 24/7 in-room dining. Directed to a dated room on the 9th floor, which turned out to be next to the elevator. Returned to the front desk to request a room away from the elevator. Clearly irritated by the request, the front desk clerk gave me a room by the housekeeping supply closet on the 9th floor. I give up. Except then received a call from the front desk clerk that they had a package for me...so I had to return once again to the lobby to collect my package. Even though I come to DC on business a couple of times each month, this is my first and last visit to the Madison Hotel. I look forward to returning to the W where they truly understand the concept of customer service and business travelers.

  • Stayed July 2011, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,433 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (282)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Cambridge, New Zealand
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 17, 2011

The location of The Madison Hotel is within easy walking distance of many DC visitor interest spots. The staff, for us, were the outstanding feature of this hotel, they made us feel like very special guests. The room we had was spacious and the beds were very comfortable. Showers had excellent pressure and there were plenty of excellent quality towels in the room. It was nice to have a coffee maker in our room also.
There was no view from our room but it was lovely and quiet.
The hotel has a luxurious 'boutique hotel' feel about it and we enjoyed the intimate feel of the bar/restaurant area for cocktails in the evenings.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Goodrich, Michigan
Top Contributor
75 reviews 75 reviews
8 hotel reviews
Reviews in 29 cities Reviews in 29 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 15, 2011

Stayed here for a conference, nice place, and very good service. Rooms nice. Older facitility but upgraded. Very nice fitness room but no pool or hottub. Lots of sight seeing and places to eat nearby.

  • Stayed July 2011, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rumford, Maine
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 5, 2011

When we arrived, we had called a few days before to request late check out, they accommodated us no problem upon check in. The man that checked is in was wonderful, I can't remember his name, but he was pretty tall. The woman, Sylvia I believe was also excellent. Our room was on the ninth floor, and was considered a "Luxury Queen," supposedly having a "premium view." The view, in fact, was of the building across from us, the "American Homebuilders Assn."

There was a note in the room from the manager, stating that renovation were underway, but we didn't see anything, which is both good and bad. Some things in the room were aging, and we even found a used, empty beer bottle under the bed. Kind of strange.

The staff was really great, but the property itself needs to be upgraded. Don't spring for the "Luxury View."

  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Rogers, Arkansas
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 21, 2011

The most notable feature of this hotel is the staff! From the doorman to the concierge, all were courteous and helpful. We felt like VIPs. Most helpful was Tony, the concierge. He set us up with tours and restaurants and gave us all the information we needed. I traveled with 2 small children and needed all the help I could get! The rooms were comfortable and well appointed with good maid service. Everything we needed was provided. The hotel is only four blocks from the White House and convenient to many restaurants and landmarks. We couldn't have been happier and highly recommend this hotel to anyone.

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toronto, Canada
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 20, 2011

The hotel was lovely. The service, location, room size, were all great. I would definitely stay here again.

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 20, 2011

Stayed five days at The Madison as I had organised a meeting here. Lovely property with the most courteous and attentive staff. Would thoroughly recommend as a meeting venue in DC as good sized and self contained meeting rooms, excellent guestrooms and banqueting staff that are second to none. Hopefully planning a return visit and look forward to seeing the renovations that are currently being carried out.

Room Tip: Rooms facing inside do not have a great view!
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  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Loews Madison Hotel

Address: 1177 Fifteenth Street NW, Washington DC, DC 20005
Phone Number:
Location: United States > District of Columbia > Washington DC > Downtown / Chinatown , Penn Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#19 Green Hotel in Washington DC
#25 Luxury Hotel in Washington DC
#44 Romantic Hotel in Washington DC
#46 Business Hotel in Washington DC
#54 Family Hotel in Washington DC
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Loews Madison Hotel 4.5*
Number of rooms: 356
Official Description (provided by the hotel):
Become a part of history when you stay at Loews Madison Hotel. Located in the heart of downtown Washington D.C., Our hotel has been honored to host distinguished guests including Elizabeth Taylor and John F. Kennedy. Our unmatched dedication to service has made us the first choice for political and social leaders, global travelers and families seeking the cultural legacy of our nation's capital. Only a short stroll from the White House, Embassy Row, and National Mall Monuments, Loews Madison Hotel is a refreshing destination for corporate stays, relaxing getaways and unforgettable gatherings. Appointed with sophisticated furnishings, our Washington, D.C. Luxury hotel features a collection of rooms and suites with amenities fit for a president. ... more   less 
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Also Known As:
The Madison Hotel Washington Dc
Madison Washington Dc
Madison Hotel Washington Dc

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