Although we've stayed at some of the finest hotels in the world (and some not so great ones), we've never taken the time to post a review until now. But our experience at the Jefferson during the "snow storm of the century" was so extraordinary that we feel compelled to share our comments.
First off, the hotel itself is a jewel as the result of a painstaking gut restoration. No expense was spared or detail overlooked in creating a harmonious blend of grand spaces (like the restaurant Plume) and intimate nooks and crannies, including a wood paneled library and parlors for conversation. We stayed in a spectacular suite that included antiques and modern conveniences like a nespresso machine.
But what really sets the hotel apart is the service. The property manager Franck Arnold went out of his way to make sure our every need was met, sending us goodies like a complementary cheese tray and bottle of wine one night, chocolate covered figs the next. The concierges and reception staff could not have been more helpful, arranging for a driver and SUV to brave the start of the storm to get us safely to and from an event on Friday night. On Saturday, the staff offered to arrange a meeting with the chef (also stuck at the hotel) to plan a special dinner for Saturday night. Chef went over the options with us and sent us a printed menu for approval. The staff set up a private table for 2 in the library room where we dined by candle light before the fireplace among volumes on Jefferson, Franklin and their contemporaries. We loved the meal we had at Plume on Thursday night (and the service, particularly from Michael the sommelier). But the meal on Saturday was one of the best we've ever had, particularly the gateaux of sole with truffles. Michael repeated his excellent wine service, treating us to a glass of 1922 Madeira with our desert. We were able to catch a flight out of Richmond on Sunday (when flights out of all three DC area airports were canceled) only because the staff was again able to arrange for a car to pick us up on 30 minutes notice.
In short, the extraordinary staff at the Jefferson turned getting stuck in Washington during last weekend's storm into one of the best travel experiences of our lives. We could not recommend this hotel more highly.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.