We originally had reservations at Hay Adams for a portion of my husband's 40th birthday trip to DC, but impulsively changed them to stay at The Jefferson based on it's ranking on TripAdvisor and recommendation by Conde Nast. We were also happy to be able to use our Amex FHR benefits and redeem a complimentary third night as advertised by Amex and on The Jefferson's website.
Some highlights of our stay:
- Valet and bell staff is second to none. Gracious, respectful, accommodating. We did not take advantage of the house car because we simply wanted to be out walking and enjoying the springtime weather, but it was offered.
- The decor in the entire property is splendid. Traditional and historic, but with fresh, modern touches everywhere. The rooms are small and you will be dancing around the doors, furniture, and each other, but we were there to explore the city, not the inside of our room, so it was no matter to us.
- The shower is glorious and the in-mirror tv is whimsical and novel.
- Boone in The Greenhouse is a treasure. He was not once our server but always greeted us by name when we came to the restaurant each morning and he was a pleasure to chat with (wish our actual server - same one each time - could've been as charming and kind but he was very stoic and cold).
- Lovely breakfast food (you will sell your soul for their croissants) in The Greenhouse (miserable, bitter, thin coffee though).
Where it went awry:
- Egregious housekeeping. Empty glass water decanters left on our desk the entire stay. Our used water glasses were removed (and not replaced) but the used water-ringed paper coasters were left on the desk, again the entire stay. We asked for new water and glasses; they were delivered to our room and put on the dresser behind the tv, which we didn't discover until we were packing up to leave two days later. Shower drain remained covered with hair the entire stay, and toiletries were not replenished even though obviously depleted.
- Turn down service did not make it to ours and the neighbor's rooms until 8:45pm each night. Traveling with our son who was already in bed at the time, we did not get to experience this amenity.
- Maintenance/renovation issues. There was a pen mark on the wall underneath the bathroom mirror; my educated guess is this is from marking a stud location when the tv mirror combo was installed. Green wall paint was slopped onto the door casing in the bathroom in two spots. Towel hook was precariously coming out of the wall. Wall paint in the bedroom had been rolled onto the upholstered cornice over the bed. Most of these things would take the engineering staff 5 minutes to fix and we couldn't believe those things have been overlooked all the time.
- Questionable family friendliness. We were traveling with our young son (8) and he was barely spoken to by ANY of the staff during our entire stay. He was not greeted with the red wagon to pick a toy, no robe or cookies and milk as other reviews have spoken of. The only time anyone reached out to him was literally as we were checking out, when the front desk staffer asked if he'd met Monty. We hadn't, so they brought him up and it was a great experience.
- Lastly, our complimentary third night was not honored at check out even though it was clearly stated on our travel agreement and had no exclusions.
Overall it was a pleasant enough stay, but it certainly wasn't the experience we were hoping for. We had to ask for too many things rather than the staff anticipating our basic needs, and the staff runs hot and cold. During the same trip to DC we moved to another luxury hotel in a different neighborhood in town and the service, amenities, and property completely eclipsed our experience at The Jefferson (which reassured us it was not our unreasonable expectations that ultimately let us down).
I did reach out to David Bueno, hotel manager, who replied in kind and remedied our billing situation. I do hope some of these issues can be resolved before to consider staying at The Jefferson in the future.
- Official Description (provided by the hotel):
- Welcome to The Jefferson, Washington's second most prestigious address. Distinguished, sophisticated and discreet, this 95-room luxury boutique hotel exemplifies all that its namesake, Thomas Jefferson, held dear -intricately thought-out design, twenty elegantly appointed suites, the most modern amenities including a petite spa, culinary excellence and exceptional personalized service. ... more less
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- Also Known As:
- The Jefferson, Washington Dc Hotel Washington Dc
- Jefferson Hotel Washington Dc