The Jefferson is well-situated, about a 4/10 mile walk to either The White House or Dupont Circle. Our deluxe room (booked at an excellent rate via Jetsetter) was nicely furnished with excellent linens and a large bathroom with both tub and shower with terrific water pressure; although the room had a large bay window, there was no view other than of the adjacent building ten feet away. Service at reception and housekeeping was excellent, and the hotel bar was surprisingly lively. We loved the quiet elegance of the lobby and hallways.
While our concerns were not major, they were significant enough to make me rate the Jefferson
as Very Good rather than Excellent: most troubling was the fact that the electronic lock on our
door malfunctioned on the last day of our stay and the hotel engineer spent an hour trying to fix it
before giving up; we were treated very graciously by the manager on duty who proactively called
us to apologize, sent us wine and cheese, and moved us to a beautiful one bedroom suite. While the hotel dealt with this mishap as well as could be hoped for, it should not happen at a 5* hotel, particularly one that prides itself on its reconstructed infrastructure. Other relatively minor nits included the very cold room temperature which did not seem to be affected by our fiddling
with the thermostat; the fact that despite my requesting that my omelet/scrambled eggs be cooked softly/lightly at breakfast, they were overcooked both days; and the annoyance that
despite my having confirmed at check-in that the terms of my Jetsetter deal included breakfast,
my bill at check-out including charges for breakfast that I had to ask to be removed (which they were immediately).
Would we return to The Jefferson? Absolutely, if we could get the same excellent rate again, but I do feel that our stay at The Four Seasons in Georgetown a couple of years ago was free of the (admittedly) minor annoyances that we found at the Jefferson.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 19, 2013
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I would like to thank you for taking the time to comment on your recent stay at The Jefferson. I was very pleased to hear about the excellent service you received from our Housekeeping and Reception staff. However, I was sorry to hear about the unfortunate challenges you experienced with your bedroom lock and thermostat controls, as well as the issues with your breakfast order and billing. I am disappointed that we did not provide you with the hotel experience that you deservedly expected. Please accept my sincere apologies for these service inefficiencies; we are actively addressing the matters since your stay.
If any future travel brings you back to our city, please do not hesitate to contact me directly; it would be my pleasure to assist you personally.
Director of Operations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.