Everyone from the bellman to the manager makes you feel special. We stayed at The Hay-Adams for three nights recently. I had always heard about its historical significance and since we were visiting the White House it was a must. It is a small hotel by Washington standards. No hustle and bustle in the lobby just very attentive individuals that go out of their way to please. The hotel was refurbished a few years ago. Our room was very comfortable and roomy with a sitting area and all amenities one would expect from a world class hotel including free wifi. We ate only one meal at the hotel, breakfast, which was extemely well done. Their main diningroom is very lovely with piano music at dinner. It is nice to be well taken care of and not herded around. Their motto says it all "we overlook nothing but the White House."