I'm a member of Kimpton's InTouch loyalty program, which comes with some nice perks. I've stayed at a few of their properties around the US. But, the service I received from the Madera staff tops them all...
First, I received a call from the hotel (can't remember her name) a few days before my arrival as a courtesy call. She wanted to know if there was anything the hotel could do to make my arrival any better? To that I said, yes! I told her that I would be arriving in the evening after a long flight and a little snack and beverage in the room would be nice. She asked what kind of snack would I like. I responded with, how about cheese and crackers with a cold bottle of spring water. She said it would be her pleasure and she closed the call with have a good flight.
Fast forward a few days to my arrival. The hotel lobby is small and shares the space with their Firefly restaurant. But, it's DC and with space a constraint who needs a HUGE lobby. Check in was quick and effecient. The front desk staff used by name many times and made me feel welcomed. Next, off to my room. Good news, the rooms are not like the lobby. Rooms are very large and have a modern whimsical flare. The whimsical flare should have been my first clue to what I'd likely receive as a welcome plate of cheese and crackers. So, what did I receive? Cheesy Goldfish crackers and a cold bottle of Evian water. Classic! It made me smile and tells me the hotel doesn't take themselves too serious. LOVE IT!
Overall the hotel feels old, and from other posts sounds like it was previously an apartment building. Oh well, as long as it's clean, well maintained and service is great...who cares.
If you're in DC and close to Dupont Circle stay at Madera. The service will make you come back again and again.
- Also Known As:
- Kimpton Washington Dc
- Hotel Madera Kimpton
- Official Description (provided by the hotel):
- Hotel Madera is an intimate, elegant boutique hotel nestled in Washington DC's historic and fashionable Dupont Circle neighborhood. Within moments of the White House, Georgetown and the city's monuments and museums, this Kimpton Hotel offers personalized service, luxurious amenities and an atmosphere of refined sophistication. The guestrooms are stylishly tranquil, and the gracious and knowledgeable staff genuinely pampers. Conveniently adjacent is the notable Firefly Bistro featuring contemporary American comfort food and a seasonal menu. ... more less
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