I stayed at the madera a few months ago for a wedding. My trip to dc started off terribly from the moment I stepped off the plane. Hour-long taxi drives, missing the rehearsal dinner, minor car accident were just a few of the terrible incidents that took place that morning. I arrived at the madera exhausted, and I got a phonecall from my friends that they found another hotel an hr away closer to the wedding. I asked the manager if I could cancel and explained to him my situation. He was very calm, understanding, and knew how much anxiety I was feeling - he let me cancel. Keep reading, it gets better. As I started walking out of the hotel I noticed I didn't have my suitcase. Thinking to myself that I left it in my room for the two minutes of checking in, I asked for the key back - no suitcase to be found. I left my bags in the taxi that dropped me off. At that point I burst into tears. I had flagged down the taxi, so I didn't know shock taxi it was. The staff members took action IMMEDIATELY. the manager and his team went to the camera room and looked for HOURS at video footage outside to try to find a clip if the taxi number and company. Thankfully, I was able to call all the taxi companies and they pages all the drivers. Keep reading, it gets better. When my suitcase arrived, one of the front desk receptionists ran out and got my bag for me. The taxi told him it was going to be 20 dollars because he had to drive it back, and the worker gave him 20 dollars of his own money!! He said to me, "trust me, it's the least I could do, you had a terrible day." Keep reading it gets better. I thought things were looking up, and then received a call from my friend telling me not to cancel! I walked back to the hotel and was really embarrassed at this point because the staff had already done do much. I explained, and he graciously gave me my key back and told me to rest up. Never in my life have I met such genuine, caring, and kind people. I have never written a review, but was compelled to do so because this hotel deserves all if the credit and praise it can get. I am truly thankful that they were so understanding and helpful. The hotel is beautiful, meticulously clean, and the location is prime. Do yourself a favor, stay here - the price was ridiculously affordable and the quality was top notch. Thank you to the staff at hotel madera for truly making my disaster of am experience to dc more tolerable.