We were originally excited to stay here because of the location and the fact that the Conference I was attending met here. The Capital Hilton met those expectations, but not much more.
The pros: The location was hard to beat. If your goal in DC is to hit a lot of tourist/historical sites and shop -- you cannot go wrong at the Capital Hilton. And the rooms are huge. Seriously, I have rented smaller apartments.
The cons: Some of the staff were courteous and tried to be helpful, some not so much. Sadly, even some of the staff that tried to be helpful weren't as knowledgable as they should have been. Directing us to closed Metro Stations, sending a car back to valet park instead of waiting for the bellman with the luggage cart... Also, amenities were scarce - no bathrobes or slippers, and even though there was a separate bar area in its own little room -- with sink and cupboard space -- there was no mini-bar (stuff to buy) or fridge. And finding free wifi was next to impossible. You had to be right smack in the first floor lobby, or you were out of luck. So all the conventioneers (600 - 800) were trying to sit in the lobby or sit on the staircase to the lobby, etc. Maybe it is just a pet peeve of mine, but if I am paying more than $250 per night for a room, I do not expect to pay extra for wifi. Even phones need it so that batteries stay charged longer. If the low-end hotels can cover wifi in the room cost, Hilton should just build it into their price so that wifi is available throughout the property.
The bottom line is - great location but mediocre experience. Next time we will probably explore other lodging options.
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- Also Known As:
- Capital Hilton Hotel Washington Dc
- Hilton Washington Dc
- Washington Dc Hilton