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“This Hotel is Slipping” 2 of 5 stars
Review of Capital Hilton

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Capital Hilton
3.5 of 5 Hotel   |   1001 16th St NW, corner K & 16th Street, Washington DC, DC 20036 (Dupont Circle)   |  
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Ranked #85 of 130 Hotels in Washington DC
Chicago
Senior Contributor
36 reviews 36 reviews
32 hotel reviews
Reviews in 27 cities Reviews in 27 cities
24 helpful votes 24 helpful votes
“This Hotel is Slipping”
2 of 5 stars Reviewed December 30, 2012

I have stayed at this hotel dozens of times over the past 10 years. It used to be my favorite hotel in the city under the Hilton brand, but over the past two years, things have gone down hill.

Staff aren't happy. During my most recent stay a staff member actually told me how much they hate working there, but there aren't alot of jobs available. YIKES!

Rooms are comfortable, but nothing special. Food service is spotty. Breakfast buffet is average and sometime room serice is good and sometimes not.

Really, that could be said for the entire hotel. You just never know what you might get. Sad, for what was once a very good hotel. I have given this property it's last chance. There are better options in the city.

If you have low expectations, this hotel will meet them. It is clean, the beds are comfortable and it has a great location. I just travel enough I expect more.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imane B, Manager at Capital Hilton, responded to this review, January 9, 2013
Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. I apologize that the comfort of your stay was interrupted and I have taken your comments to our team to ensure that in the future we do a better job of providing exceptional customer service. The next time you have the opportunity to travel to the area. I do hope that you will be our guest again – thank you for your review.
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1,293 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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brisbane
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed December 25, 2012

We stayed at this hotel just before Christmas 2012 for 3 nights - our travel agent must have got a good rate and for its location, it is a great spot. The room we had was very spacious and clean. However, unlike other hotels/motels that we have stayed in our month long vacation in various parts of USA, this hotel can do a lot more with providing better amenities to service it's guests. For starters, no free wifi service in the rooms - I suppose management assumes that as a corporate hotel, it's guests would be willing to pay for such service. If three star properties can provide free Internet access, and that it is not an expensive commodity in this country, why doesn't the Hilton Group reviews its policy on this service? Then, there is no refrigerator in the room. For a corporate style hotel, I cannot work out why this amenity is missing. Then, on Christmas Eve, the hotel decided not to run a buffet for breakfast. As an ex hotel financial controller, I can see the logic - if occupancy is low in holiday season, avoid food wastage to control food cost. But, why was this not advertised on the menu board at the restaurant entrance or advise guests in advance? My family walked in on Christmas Eve morning looking forward to a buffet breakfast only to be advised by an apologetic waitress that they can only provide a la carte menu on that morning. We were so disappointed that we left and had breakfast at a nearby hotel. The staff in the hotel were great - friendly, helpful and services were liveried with smiles. However, management needs to have a good look at its amenities in general, if it is serious to be rated as a corporate hotel.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imane B, Manager at Capital Hilton, responded to this review, January 3, 2013
Thank you for your Tripadvisor review and sharing your feedback with us
We would like to apologize for the services in other areas of the hotel that did not meet your expectations. We truly appreciate your comments and observations and we look forward to have the opportunity to welcome you back at the Capital Hilton in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 23, 2012

We stayed at the Capital Hilton for three nights in late December, just before Christmas. We paid to stay in an executive room, expecting the normal privileges that we have enjoyed elsewhere in Hilton executive rooms. We were disappointed with most aspects of our stay as follows.

All we received for paying over one hundred dollars more for an executive room was bathrobes and an extremely poor continental breakfast. Turns out there were no bathrobes in the closet. We had better continental breakfasts staying in 2 or 3 star hotels while we were driving across the U.S. The cut fruit was old, which you could tell by the rounded edges and the tired look of it. Some of the breakfast plates were dirty. There were polystyrene cups rather than real cups for coffee! The bread did not fit the toaster. A small thing I know, but all these small 'fails' add up to a dissatisfying experience overall.

We tried to sleep in for two of the days. On the first, the maid tried to come in at 8am to clean, waking us up. On the second, she was cleaning the room next door and kept coming in and out of the door, banging it each time, about five times in total. Of course, waking us again.

We ordered a meal from room service, which when it arrived at our room, we found out was $10 more than the price on the menu due to extra 'charges'.

The gym or fitness centre is not complementary, unless you are a gold or silver honours member. Otherwise it is $15 a visit. This was a real surprise. We have stayed at a lot of other places and the gym is always complementary.

There were no afternoon drinks in the executive lounge which is a standard inclusion for executive levels in Australia. No complementary news papers. No happy hour at the bar on the weekend. No complementary wi-fi in the rooms. No fridge in the room although they brought one up after we asked about it.

I could go on with a bit more but I'm sure you get the picture. Invest your hard earned dollars elsewhere.

Room Tip: Don't pay for an executive level room, it's not worth it.
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imane B, Manager at Capital Hilton, responded to this review, January 17, 2013
Thank you for your honest review of your recent stay with us. At our hotel, we like to provide a personalized experience for each of our guests, but also look for ways to keep costs low while providing comfort and convenience. We appreciate your feedback and we’ll keep it in mind as we work to make our services better. Again, we apologize for the inconveniences and if you would like to discuss your stay further, please feel free to contact me directly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 23, 2012

Stayed at the Hilton for three nights and have found this one of the best hotels on our around the world adventure. The staff are friendly and courteous especially the night time doorman "Nesibu"
The rooms are what you expect from a hotel off this standard, clean, spacious and are comfortable. The location is fantastic close to the White House and the Natioal Mall.

Room Tip: They would all be equally as good
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imane B, Manager at Capital Hilton, responded to this review, January 3, 2013
Thank you for your great Tripadvisor review. It is certainly gratifying and reassuring to hear that you enjoyed your stay with us. We are also delighted to know that our friendly staff factored in the success of your visit. We take pride in our product along with our warm and welcoming staff but nothing could make us happier than to hear great compliments for our staff and the services they provide to our guests. We look forward to have the opportunity to welcome you back to the historic Capital Hilton in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
41 reviews 41 reviews
37 hotel reviews
Reviews in 34 cities Reviews in 34 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed December 21, 2012

The Good:
- The gym is excellent - free for Hilton Honors Silver and above $15 for the rest - but could be worth the $15 if you take a class and workout
- We asked for a later check-out and got it - no charge
- The 10th floor executive lounge was simply, but free soda and water along with free breakfast (con) was great
- Free internet for Hilton Honors Gold and above
- Asked for a fridge and one was delivered in 1.5 hours
- Walking distance to White House and other sides
- Starbucks across the road

The Bad:
- $38 to park
- Found a Qtip under our sink in the bathroom and there was a lot of dusk on walls of the room
- We had a suite and it did not have a fridge or mini bar
- Staff were positive but did not go out of their way to help - maybe acceptable for four stars
- Our room (777) had a faint damp mold smell to it
- Rooms at the back look over an office building and are very dark!

Room Tip: Aak for something at the front
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imane B, Manager at Capital Hilton, responded to this review, January 3, 2013
Thank you for your Tripadvisor review and sharing your feedback with us
We would like to apologize for the services in other areas of the hotel that did not meet your expectations. We truly appreciate your comments and observations and we look forward to have the opportunity to welcome you back at the Capital Hilton in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Top Contributor
55 reviews 55 reviews
45 hotel reviews
Reviews in 37 cities Reviews in 37 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed December 20, 2012

Formally, one of the great hotels in Washington, this hotel shows its age, but still retains its convenient location and some elements reflecting its former role as one of the best hotels in the city. The luster of this area on "k" street has been tarnished, but it is still a short stroll to the White House and relatively convenient to other tourists sites. Rooms show their age, but hotel often is a relatively good value for a reliable, convenient stay, particularly if you are doing business in the White House/Exec Offices and want to avoid the luxury rates of its close competitors.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imane B, Manager at Capital Hilton, responded to this review, January 3, 2013
Thank you for your Tripadvisor review. Your gracious feedback is quite refreshing and very reassuring. We are glad to hear that you enjoyed your stay with us and your visit to the Nation's Capital. We look forward to having the opportunity to welcome you back to the historic Capital Hilton in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Maryland
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed December 13, 2012

We stayed here for one night. Check-in was quick and easy. We arrived early and the bellman stowed our carryons for us. Our room was on the smaller side but was ok for us. Just enough room for a queen bed, chair and desk/dresser. The bathroom was very nice and clean.

We did have drinks in the lobby. Pricey for a glass of house wine ($11).

The biggest con was that we had one of the rooms that faced the club across the street that other have mentioned. It was very loud (like someone was throwing a party in the room next door). It is not the hotel's fault but if you are a light sleeper and/or go to sleep early this may not be the hotel for you.

The biggest pro is the location. We were able to cross the street, get coffee at a Starbucks, then walk 5 minutes and we were at the White House. We walked to and from dinner the night before and felt very safe.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imane B, Manager at Capital Hilton, responded to this review, December 14, 2012
Thank you for your Tripadvisor review. Your gracious feedback is quite refreshing and very reassuring. We are glad to hear that you enjoyed your stay with us and your visit to the Nation's Capital. We look forward to having the opportunity to welcome you back to the historic Capital Hilton in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Capital Hilton

Address: 1001 16th St NW, corner K & 16th Street, Washington DC, DC 20036
Phone Number:
Location: United States > District of Columbia > Washington DC > Dupont Circle , Upper Northwest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#63 Family Hotel in Washington DC
#74 Romantic Hotel in Washington DC
#78 Business Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Capital Hilton 3.5*
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Also Known As:
Capital Hilton Hotel Washington Dc
Hilton Washington Dc
Washington Dc Hilton

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