We stayed at the Capital Hilton for three nights in late December, just before Christmas. We paid to stay in an executive room, expecting the normal privileges that we have enjoyed elsewhere in Hilton executive rooms. We were disappointed with most aspects of our stay as follows.
All we received for paying over one hundred dollars more for an executive room was bathrobes and an extremely poor continental breakfast. Turns out there were no bathrobes in the closet. We had better continental breakfasts staying in 2 or 3 star hotels while we were driving across the U.S. The cut fruit was old, which you could tell by the rounded edges and the tired look of it. Some of the breakfast plates were dirty. There were polystyrene cups rather than real cups for coffee! The bread did not fit the toaster. A small thing I know, but all these small 'fails' add up to a dissatisfying experience overall.
We tried to sleep in for two of the days. On the first, the maid tried to come in at 8am to clean, waking us up. On the second, she was cleaning the room next door and kept coming in and out of the door, banging it each time, about five times in total. Of course, waking us again.
We ordered a meal from room service, which when it arrived at our room, we found out was $10 more than the price on the menu due to extra 'charges'.
The gym or fitness centre is not complementary, unless you are a gold or silver honours member. Otherwise it is $15 a visit. This was a real surprise. We have stayed at a lot of other places and the gym is always complementary.
There were no afternoon drinks in the executive lounge which is a standard inclusion for executive levels in Australia. No complementary news papers. No happy hour at the bar on the weekend. No complementary wi-fi in the rooms. No fridge in the room although they brought one up after we asked about it.
I could go on with a bit more but I'm sure you get the picture. Invest your hard earned dollars elsewhere.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hilton Hotels, Booking.com, Priceline, TripOnline SA, Hotels.com, Travelocity, Odigeo and Cheap Tickets so you can book your Capital Hilton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Capital Hilton Hotel Washington Dc
- Hilton Washington Dc
- Washington Dc Hilton