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Capital Hilton: Traveler Reviews

3.5 of 5
1001 16th St NW, corner K Street, Washington DC, DC 20036 (Connecticut Ave/ K Street)
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Capital Hilton
Ranked #68 of 126 hotels in Washington DC
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912 reviews from our community

Traveler rating
    231
    372
    190
    87
    32
See reviews for
Families
166
 
Couples
222
 
Solo
73
 
Business
316
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
“First Hilton Stay”
5 of 5 stars Reviewed November 1, 2012 via mobile

This was my first time staying at a Hilton hotel. I was pleased with the friendliness of guest services. Everyone was so pleasant. Check in was a breeze. The room was a little on the small side but very clean. It rained my first night there & my signal on tv kept fading out. I loved the black out curtains in the room...makes napping during the day AWESOME!! :) The concerge was great & very helpfl. We needed several things throughout our stay and the staff was happy to assist us. The housekeeping staff was great! The doormen were great! Everyone seemed to really enjoy their job which made my stay pleasant. Would definitely stay again.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imane B, Manager at Capital Hilton, responded to this review
November 27, 2012
Thank you for your Tripadvisor review. Your gracious feedback is quite refreshing and very reassuring. We are glad to hear that you enjoyed your stay with us and your visit to the Nation's Capital. We look forward to having the opportunity to welcome you back to the historic Capital Hilton in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rehoboth Beach, Delaware
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“my saviors”
4 of 5 stars Reviewed October 28, 2012

Just got back from DC tonight awaiting hurricane Sandy in Rehoboth Arrived with semi-flat tire Mohammad the awesome door man saw it so I knew I was in for problems before heading home today after conference called AAA they arrived no spare tire; Mohammad cleared crowded area to allow tow truck to come and get my beamer out of there to mak's for new tire. He is prince and his staff is awesome I can't imagine a more difficult job watching all that craziness in such a small area. Everyone in that hotel could not have been nicer - housekeeper warmest greeting; breakfast women awesome and so was food; bar staff quick and professional and actually cordial to a 60 year old woman - me. Only downside was room facing 16th on fifth floor only flimsy curtains the heavy curtains don't move across them. Allows in more sound and light than needed. I guess cause gentlemen's club across street wanted to see us hot old ladies even if we were only watching weather channel and asleep by 11.

Room Tip: get room not low floor facing 16th st
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
beachwood, ohio
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
“Great for Bikers-the pedal kind”
5 of 5 stars Reviewed October 26, 2012

Biked down from the C&O and was worried where to keep our bikes. Showed up at the hotel and it was "no Problem" whatsoever-keep them with the bellman and take them out when you need them. Perfect.Besides that the hotel is plush comfortable, quiet and the beds are to die for. And the location? Pretty much perfect-lots of restaurants and just a short stroll to the the White House and Mall...Couldn't be happier with the way the staff accommodated us.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cancun
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
“Lack of quality”
2 of 5 stars Reviewed October 25, 2012

It's a Hilton, nothing spectacular but great location. What it seriously lacks is service. In 24 hrs i have received 9 different room card key because they never work, i have had to wait to somebody to take my to my room because the card keys don't seem to work (mine and all others in executive floors. Today the guy at front desk seemed to barely care about my problem and my (obviously) bad mood (just minutes ago). Finally at my room... I have not a single towel. Yesterday cockroaches at the coffee machine, and the manager: "Really?" C'mon!

Room Tip: Go to another hotel.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gbrown231, General Manager at Capital Hilton, responded to this review
October 29, 2012
I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us and I have addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise and your feedback will help us improve. Again I apologize for the inconveniences that you experienced while staying with us. I’ve worked team members to correct all issues mentioned. Thank you once again for your comments and we hope to have another chance to serve you.
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Hartford, CT
Senior Contributor
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11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
“Good business hotel, quiet room”
4 of 5 stars Reviewed October 24, 2012

I spent a week here in October. It is close to the White House and in a good part of town. Service was adequate. It is not opulent and fairly expensive but such is DC. I had an executive suite on a private floor (card access). Nice place with a sofa bed and second TV. Very quiet room. Bathroom small but adequate for 1-2 people. Bed was comfortable. There was a continental breakfast in the executive lounge. Not much else. I am glad I didn't pay a fee for lounge access. Not very exciting. Rarely had a concierge on duty. They advertised hors d'oeuvres in the evening but never anything out when I checked. Health club was attached and free to Hilton Honors members. It was ok but nothing to brag about. Again, would not pay for the experience.

Room Tip: Upgrade with points, not $.
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 4 more reviews by BusinessTraveler967 for Washington DC
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Capital Hilton

Also Known As:
Capital Hilton Hotel Washington Dc
Capital Hilton Hotel
Hilton Washington Dc
Washington Dc Hilton
Address: 1001 16th St NW, corner K Street, Washington DC, DC 20036
Phone Number:
Region: United States > District of Columbia > Washington DC > Connecticut Ave/ K Street , Upper Northwest
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Wheelchair access
Hotel Style:
#58 Family Hotels in Washington DC
#66 Business Hotels in Washington DC
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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