The location of this hotel was great. Probably less than 10 minutes walk to the metro station. Lots of good restaurants within walking distance (shake shack ;), Mandu, District Commons, Crios Mexican, etc.) There is a capital bikeshare station right outside the hotel, which was really convenient. Georgetown is about 15 minutes away.
The staff of the hotel was always pleasant and helpful.
I checked into the hotel very early (around 10 a.m.) and my room was ready, which was amazing. But ... when I walked into the room I noticed it was pretty dusty (not dirty exactly, just some dust around the television and on other surfaces). But, I considered this a trade off for being allowed to check in so early. The walls and the carpeting were a little worse for wear and looked like they hadn't been updated in a long time, but still clean.
I ordered room service, (fries and the quesadilla). The food was good, and the woman who brought the food was very friendly and hospitable. Great service!
The beds/pillow were of average comfort. No robes in the bathroom, aveeda toiletries supplied.
View from the room was just of the building across the street.
There is an illy coffee shop attached to the hotel lobby and also a Starbucks across the street. Directly across the street is also an Indian restaurant.
We received two complimentary drinks but unfortunately because we were out and about most of the time we didn't use them.
What I HATE is that they charge 12 or 16 per day for internet in the room. In the lobby it is free, but in the room there is a fee.
When I checked in I was informed there was construction on certain days and there wasn't much they could do if there was any noise, which is understandable - it's a city, these things happen - but I would have rather been told at the time of booking instead of when I checked in. If I had decided that was unacceptable, my options would have been to scramble to book another hotel? In the end, there was some noise during the day, but we were gone most of the day so it didn't bother us much. Still, booking or confirmation of booking is when you should tell guests there is construction.
The only other issue I had were noisy guests coming back. Our room was just outside of the elevator and even though we went to bed fairly late each night (around or after midnight) there were still noisy groups of guests coming off the elevator heading to their rooms. This is NOT the hotel's fault, of course, but perhaps if I note it here, maybe one future hotel guest (at any hotel, anywhere) will think before shouting down hallways in the middle of the night.
For the rate we got (84/per night) it was a really good deal for the location and would stay again for that rate.
Ask for a room at the end of a hallway or away from the elevator for less noise.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for this helpful feedback. I'm glad that you enjoyed the location and service and will stay with us again, but you expressed some concerns and I can certainly understand your frustration. As far as the garage renovation, we are making our guests aware when people book on our website, and we have reached out to third parties (Expedia, Priceline, Hotels.com, etc.) to inform their customers about our garage renovation. I would like to get more specifics if possible so that we can identify how you booked with us, and address the room cleanliness in your room and use this as a training opportunity for the team. Thank you again and please reach out to me at your convenience.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.