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“avoid at all costs” 1 of 5 stars
Review of The Mayflower Renaissance Washington, DC Hotel

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The Mayflower Renaissance Washington, DC Hotel
4.0 of 5 Hotel   |   1127 Connecticut Ave. NW, Washington DC, DC 20036 (Upper Northwest)   |  
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Ranked #83 of 133 Hotels in Washington DC
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“avoid at all costs”
1 of 5 stars Reviewed January 5, 2007

Just back travelling through usa and canada finishing in Washinton. for some reason our agent didnt book us into the Four Seasons as we normally would apparently 'this was the best hotel' ! Best hotel... believe me Its not even 2*

We arrived at the Mayflower one evening at 7.15 to be told there was no restaurant as it was 'under renovation'. Had i known that any part of a hotel was under renovation i would not accept it. This was the first i had heard of it . Huge part of reception is blocked off with wooden boarding, an absolute eyesore. Hotel is incredibly dated - looks like a down market english sea side hotel.

We were told a limited food service was being provided in a designated room. We hadnt eaten since 9.30am that morning having flown in from Miami so were famished. We went to this 'substitute restaurant room' and to be frank i wouldnt let a dog eat there. We immediately left for our bedroom (big but incredibly dated. Also as another reviewer mentioned desperately noisy as above the subway!) to order room service which seemed the only alternative. It was a limited menu to say the least about 10 items. there were no vegetarian options, which was staggering. We rang room service to be told there wasnt even pasta! .... hello??? the most staple food in any restaurant

Then called the manager who said she would look into it. Called back to say sorry there was pasta! didnt know what sort so was going to send up an 'updated menu'. 15 minutes later nothing arrived. called down again to be told 'on way'. then a guy turned up with two hang over the door breakfast menus. Called down again, by this time getting understandably fed up, manager came up personally (without 'updated menu' ) took our order for pasta in a cheese sauce (we are talking basic meal here) and a cheese plate and would get it to us in 30 minutes. I had at this point asked that she call the Four Seasons and see if a room was available as id never encountered this before in all my years of travelling. By this time it was 8.15pm and we were understandably starving.

At 8.45pm Room Service called to say sorry they dont have pasta. is this some sort of joke? explained manager had personally taken order and insisted there was. Called Manager who said would check with kitchen and call back. Yes there was pasta and it would 'be ready in 3 minutes' and that she was 'checking with the four seasons'. well 15 minutes later it arrived. It was bone dry pasta which was cold with no sauce and a teaspoon of grated cheddar cheese on top. no cheese board. This is no longer remotely funny. The guy that brought it up said 'the kitchen doesnt have any sauces' Called Manager who was appalled and very apologetic. Demanded the four seasons number, she said she'd call back with it (if shed called them as she said why didnt she have number to hand??!!)

I called the four seasons and booked a room. it then took them over 15 minutes to bring our bags down. arrived at the Four Seasons........bliss. Be warned avoid this hotel at all costs

Stayed December 2006
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1,493 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed January 5, 2007

I was in DC for a business meeting and stayed 3 nights in March 2006. My first room was so small you couldn't fully open the bathroom door and the closet wasn't deep enough to hang my clothes. I was moved the next day, but the new room wasn't much better. Both rooms were dark and very oddly shaped. The staff was clear that the business rate for the conference only covered the basic rooms. I travel on business frequently and these rooms and the staff were not on par with other Marriott properties. I had also planned to upgrade for the weekend and have my family come. The suites don't have sofa beds and the hotel charges $30/night for a rollaway. There are many better choices for a familly or for business.

  • Stayed March 2006, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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Philadelphia, PA
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed January 2, 2007

Like ccrosner, boston, we got a $269 a night suite over the side street and like that reviewer we experienced the early morning garbage pickup. Still, the suite was wonderful and made us feel that we in fact were in a small apartment. Unfortunately, the hotel is undergoing considerable renovation, so the lobby bar, the restaurant, and the fitness center are offline. The temporary fitness center consists of four machines in a stifling, small room. We got a temporary membership at the Washington Sports Club up Connecticut Avenue a block and that was a nightmare, but hardly the hotel’s fault. They offer access to the YMCA which we should have selected. The hotel seems to be missing small things that make a difference. For two days in a row I had to remind the front desk staff, for example, to get paper towels for the men’s restroom off the lobby. Also, the hot water in our room ran out and we had to be relocated. This wasted several hours of our time. I would have thought that the management would have done something in response to this, even a token gesture, but they did not. Clearly, the Mayflower is skipping a few beats while it renovates, but we will come back, but only after the renovations are complete.

  • Stayed December 2006, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Top Contributor
98 reviews 98 reviews
49 hotel reviews
Reviews in 59 cities Reviews in 59 cities
142 helpful votes 142 helpful votes
4 of 5 stars Reviewed December 29, 2006

I decided to book the Mayflower for our extended family's trip to DC to celebrate my parents' 75th birthdays. I chose it due to good rates, availability of a suite for my parents that was reasonably priced, and the location. I feared some of the more recent reviews of the hotel on this site--almost switched my reservations--and found the Mayflower to be a terrific hotel for our group (ages ranged from 10 to 75).

It's possible that our experience was more positive since we are Marriott rewards members and it was a slow week at the hotel (between Christmas and New Years). We had booked a two room suite for my parents at a rate of $269. And my brother and I booked regular rooms at $169. Prior to arrival, I called and requested free upgrades. They honored our request and gave both of us "Executive Rooms". These rooms have two double beds with a much larger sitting area, a foyer/hallway and nice bathroom. We were on the fifth floor overlooking a side street and found the hotel--both inside and out--to be quite quiet. The only negative on noise was the garbage truck that visited the side street around 7:30 every morning (but we were usually awake).

The concierge, Azi, could not be more accommodating. Great dinner and lunch suggestions (not too pricey but nice) and also gave us tickets to the Holocaust Museum (they are free but do prevent you from waiting in line). When my son got sick, she offered to call a doctor, get him tea and honey, etc. Also got us late check out and the manager personally came to tell him just to let him know if we needed an even later checkout under the circumstances. Very caring. And the front desk was great with some complicated billing (we paid for part of my parents' stay so I needed that moved to my bill).

Yes, the decor is more traditional than a more modern hotel but we like that feeling. You do feel like you are part of Old Washington as they don't make lobbies, etc. like this anymore. The hotel has recently refurbished all of the rooms and the rooms were spotless with comfy beds. They are still renovating the lobby so that was a pain--no place for an a la carte breakfast. And we did wish that they had a coffeemaker and safe in the rooms.

The location is great. Less than a block from the red line of the Metro which we found convenient. Nice upscale shopping (though we did little of it), a CVS close by and plenty of local restaurants to satisfy your dining needs.

We weren't charge dfor internet service...don't know why.

I would highly recommend the Mayflower to tourists visiting D.C. They are very accommodating and seem to understand the importance of good service.

  • Liked — Friendly staff and larger executive rooms
  • Disliked — No coffeemaker
  • Tips/Secrets — Ask for a free upgrade!
  • Stayed December 2006, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
96 reviews 96 reviews
64 hotel reviews
Reviews in 63 cities Reviews in 63 cities
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed December 17, 2006

Stayed in the Mayflower for 3 nights in December. Prior to arrival we'd requested a no smoking, King room on a high floor - this request apparently hadn't been passed on.

The first room we were given had a fabulous view of the back of buildings and the ventilation plant - nice, so we asked to be moved.

They moved us to the only room left in the hotel - a room with a stree view, but queen beds.

They told us they would see if they could move us after night one - but the the hotel was totally full all week - so no move for us (and no contact to tell us that this would not be possible).

All of that was dissapointing as we booked 11 months ago, so would ave expected a decent room which matched the request we made.

All that said, the hotel staff were OK, but the bar staff were great.

The hotel location was good for things like the White House, but there did not seem to be a lot of choice for eating and drinking in the area - so I think we would re-think staying in this area again.

Over all the hotel was fine - just disspointed with the room.

  • Liked — The bar
  • Disliked — The rooms
  • Tips/Secrets — Make sure you double ceck your room request before arrival
  • Stayed December 2006, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 12, 2006

It's a beautiful hotel in a great location. But a beautiful lobby doesn't make up for poor service, inadequate business accomodations, and outlandish prices.

Within an hour after I had checked in (at 10:00 pm) the following occurred:
1) The desk clerk was delightful. Best part of my stay so far.
2) I got into my room and discovered that the lighting was very poor. There are two lamps in the entire room. One between the two beds, and one at the desk. Even the desk lamp would hardly qualify as task lighting. No hallway light. No reading light. No overhead light. (Why do hotel rooms never have overhead lights??) There is an armchair by the window which would be nice for kicking back with a book, except that you couldn't possibly see well enough to read there except in full daylight. The desk is also quite small and internet access is $10 per day.
3) I decided to order room service as I had not had dinner. Room service took my order, then lost it and called me back to have me repeat it, then delivered my eggs without the promised toast, then delivered the toast dry with no butter or jam. For my scrambled eggs with 4 slices of potato and dry toast, and about 6 oz of iced tea, I paid over $20. And that was the bargin on the room service menu. They were at least very fast.
4) The metro train went by three or four times. It's loud. And it keeps going till 2 in the morning or so. (I was on the 4th floor facing Connecticut Street. It might be better on the other side.) The street noise in general is pretty bad, and that's at 11:00 pm. I'm wondering what it will be like in the morning.
5) I discovered that there is nowhere to buy a soda except the in-room bar, where it costs $4.25.
5) I hung a skirt (not a heavy skirt, just a skirt) on the shower rod and the shower rod fell off the wall. The bracket had clearly broken before, and was now beyond repair. Fortunately I take baths, not showers, so I told the desk clerk not to bother trying to fix it till the next day. (We'll see if it actually gets fixed.)

Another minor annoyance: Every time I call room service or the front desk, the phone rings MANY times before they pick up. I'll grant you that it's now close to midnight, but not what I expected from a "full service" hotel.

For my money (and a lot less of my money at that), I'll give up crystal and marble next time for better service and more business-friendly accomodations at one of the Marriott's less prestigous properties.

  • Liked — The bed is great.
  • Disliked — The noise will wake you up early in spite of the great bed.
  • Tips/Secrets — Send a letter on the stationairy. You'll impress your friends.
  • Stayed November 2006, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
171 reviews 171 reviews
33 hotel reviews
Reviews in 50 cities Reviews in 50 cities
135 helpful votes 135 helpful votes
4 of 5 stars Reviewed November 26, 2006

A beautiful hotel...no doubt about that. The bed was the most comfortable one I have ever slept in! The 4 star service ends there, however. The door man only opened the door if you were wearing a suit or fur coat...he ignored the rest of us. My room was very small...but VERY clean. No fridge (cost extra), no coffee maker (in lobby only), no internet (cost extra). I'm a walker and loved walking around the city...but there isn't a whole lot around the hotel itself. Just banks, businesses, hotels, and churches. I do recommend the Improve comedy right across the street...and the Daily Grill (expensive), Fudruckers (moderate), Chipoletes (moderate). If you want to do anything in the city ,the metro is right across the street. Cheap, fast, and convienent. Walking to the White House was a waste...you come up to the back side of it, and it's another 1/2 mile to see any other landmarks. Take the metro instead.

  • Liked — comfort of the bed was fantastic
  • Disliked — no extras...nothng to do around the hotel
  • Tips/Secrets — stay here if you have a lot of money to spend on cabs, otherwise take the metro
  • Stayed November 2006, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Mayflower Renaissance Washington, DC Hotel

Address: 1127 Connecticut Ave. NW, Washington DC, DC 20036
Location: United States > District of Columbia > Washington DC > Upper Northwest
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#32 Luxury Hotel in Washington DC
#55 Family Hotel in Washington DC
#66 Romantic Hotel in Washington DC
#73 Business Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Mayflower Renaissance Washington, DC Hotel 4*
Number of rooms: 657
Official Description (provided by the hotel):
The Mayflower Renaissance Washington, DC Hotel effortlessly blends historic tradition and modern luxury here in the heart of the Nation's Capital. Once described by President Truman as Washington, DC's "second best address", our hotel is listed on the National Register of Historic Places, and has captivated visitors since opening its doors in 1925. Many of the luxury touches that originally graced the hotel have been preserved - along with contemporary amenities designed to enhance your stay. 657 Guest rooms and 74 luxury suites boast marble bathrooms and deluxe bath products; flat-screen TVs and high-speed Internet access allow you to relax or connect as you see fit. Our magnificent Mayflower Suite features a private terrace with stunning Washington, DC views. Hosting an event? We offer sophisticated venue space to suit any occasion. And our prime downtown location enables you to explore this fascinating city with ease. Book an unforgettable stay with us at The Mayflower Renaissance Washington, DC Hotel. ... more   less 
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Also Known As:
Mayflower Hotel Washington Dc
Renaissance Washington Dc
Washington Dc Renaissance
Renaissance Mayflower Hotel
Mayflower Hotel Dc

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