This hotel was without a doubt one of the worst I have ever stayed in.
I stayed for two nights with my family as part of a touring holiday, and this was by far the worst of the hotels I stayed in.
For a start, with a family of four (2 children), we required two rooms, which we got, but while 99% of hotels would put you in rooms next door to eac hother, this one didn't.
Then, one of the rooms had to be changed. There was damp over the ceiling, the room smelled, the beds were very uncomfortable, the curtains didn't close properly and the room was small compared with others for which the same price had been paid. The hotel eventually changed the room, but initially offered one on the 9th floor, whereas the other room for the family was on the 4th floor. Eventually we did get a room on the same floor, but again many doors away from the other room.
The services at the hotel were either poor or unavailable. The high speed internet access didn't work, there was no way of cashing travellers cheques and the restaurant was completely unsuitable for families. Rooms (luckily not ours) and corridors were still being cleaned at 6pm in the evening, when people would have been coming back from a hot day around Washington. The only good facility at the hotel was the small gift shop, which was extremely well stocked.
The attitude of the staff was shocking. They didn't seem to care about the problems that we reported. When we asked about the internet access, and were told that the computers were down, we asked when they might be available again - and got a simple 'Don't know', with an attitude of 'It's not my problem so I don't care'. Staff also seemed unable to help out with other problems, and were more intereseted in continuing personal conversations than helping guests.
Overall, there is absolutely no way I would consider staying at the hotel ever again, even if the other alternative was sleeping on the streets, and I would most definitely not recommend it to anybody.
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- Also Known As:
- Washington Plaza Hotel Washington Dc
- Washington Plaza Dc