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“Worst Hotel Ever” 1 of 5 stars
Review of Washington Plaza

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Washington Plaza
3.5 of 5 Hotel   |   10 Thomas Circle NW, Washington DC, DC 20005 (Logan Circle/ Shaw)   |  
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Ranked #34 of 133 Hotels in Washington DC
A TripAdvisor Member
“Worst Hotel Ever”
1 of 5 stars Reviewed August 10, 2005

This hotel was without a doubt one of the worst I have ever stayed in.
I stayed for two nights with my family as part of a touring holiday, and this was by far the worst of the hotels I stayed in.
For a start, with a family of four (2 children), we required two rooms, which we got, but while 99% of hotels would put you in rooms next door to eac hother, this one didn't.
Then, one of the rooms had to be changed. There was damp over the ceiling, the room smelled, the beds were very uncomfortable, the curtains didn't close properly and the room was small compared with others for which the same price had been paid. The hotel eventually changed the room, but initially offered one on the 9th floor, whereas the other room for the family was on the 4th floor. Eventually we did get a room on the same floor, but again many doors away from the other room.
The services at the hotel were either poor or unavailable. The high speed internet access didn't work, there was no way of cashing travellers cheques and the restaurant was completely unsuitable for families. Rooms (luckily not ours) and corridors were still being cleaned at 6pm in the evening, when people would have been coming back from a hot day around Washington. The only good facility at the hotel was the small gift shop, which was extremely well stocked.
The attitude of the staff was shocking. They didn't seem to care about the problems that we reported. When we asked about the internet access, and were told that the computers were down, we asked when they might be available again - and got a simple 'Don't know', with an attitude of 'It's not my problem so I don't care'. Staff also seemed unable to help out with other problems, and were more intereseted in continuing personal conversations than helping guests.
Overall, there is absolutely no way I would consider staying at the hotel ever again, even if the other alternative was sleeping on the streets, and I would most definitely not recommend it to anybody.

  • Stayed August 2005
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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1,377 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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A TripAdvisor Member
5 of 5 stars Reviewed July 14, 2005

We have been to Washington, DC many times, but I would have to say Washington Plaza Hotel was wonderful. The service was great. Hotel security was top notch. Everyone was so very nice and helpful. Hotel was very clean and very quiet. I would recommend anyone staying there. They do have a pool which is great for kids.

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Gresham OR
1 review
4 of 5 stars Reviewed July 8, 2005

After reviewing all the comments on the Washington Plaza I went in with an open mind. It was hard to believe that the people writing the reviews were talking about the same hotel. We stayed at the Plaza July 1-6, 2005 and had nothing bad happen. Any problems we did have (and there is usually one) were handled promptly and professionally. The bell captain seemed to be always at the door waiting for us. We were so busy we never got to the pool, but it always seemed to be busy. The only problem right now with the Plaza is that Thomas Circle is under construction and there are 2 hight rises going in. It may be better to stay when the construction is done. We were up and out early every morning so the construction did not wake us up. All in all, the Plaza is a great hotel at a great price at a great location (10 minute walk to the White House and National Mall and a 15 minute walk to Dupont Circle).

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A TripAdvisor Member
4 of 5 stars Reviewed July 6, 2005

Date: June 10, 2005
Reviewer: Business visitor from Philadelphia

Booked 4 rooms for 1 night with partners, and only saw the negative comments about the "Plaza" after arrangements had been made. Price was very reasonable. We were relieved to find that accomodations were more than acceptable, although the place could use a makeover, without a doubt. But you cannot beat the place for the value, and its location. Note however, there is construction right out front, which makes finding it hard; so get a room away from that side if you can. Its not a four, or even a three star hotel, but it does not deserve the bad reputation on this site, at least from our experience.

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A TripAdvisor Member
1 of 5 stars Reviewed June 14, 2005

What a tremendous disappointment this hotel proved to be. Very shabby and dingy---rooms smelled bad and just generally felt "icky". My husband, who frequently travels to DC for business, had a conference at this hotel and took the family along this time for a special treat. DC itself IS a treat--but this hotel is NOT. Even the conference coordinator apologized to the conferees for the poor facility. We've stayed at Motel 6's which were cleaner and nicer than this. Some staff members were friendly, others seemed inconvenieced by questions and requests. If you have the option---don't even think about staying at this hotel.

  • Stayed June 2005, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed June 12, 2005

My mother and I recently visted DC for the first time and our stay at the Washington Plaza Hotel helpped make this the best vacation I've ever taken. We received 5 star service at standard pricing! Not only was the staff very friendly, but thanks to their suggestions and help we were able to see everything we had set out to see in a much more pleasant and less expensive way then what we had planned. The room was very clean, the pricing some of the best I found on-line for the area, the extra large pool clean, and customer service first rate. It is located directly downtown and is close to all the major attractions. I've already recommended it to family planning be visit DC soon.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed June 8, 2005

After reading the reviews posted here, I was dubious about the hotel. But it had been booked ahead of time, and so we had no choice. We arrived about six hours earlier than check-in time, and they easily accommodated us. The room, as a result, I think, was a little on the small side (my boyfriend got a different room a few nights later that he reported was double the size, with two bathrooms), but it was comfortable. The hotel restaurant was very impressive, and best of all was the outdoor, ground-level pool, with poolside service, and plenty of towels and lounge chairs to go around. On a 90-degree June day, this made it all worth it!

Stayed June 2005
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Washington Plaza

Address: 10 Thomas Circle NW, Washington DC, DC 20005
Phone Number:
Location: United States > District of Columbia > Washington DC > Logan Circle/ Shaw , Upper Northwest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#21 Romantic Hotel in Washington DC
#35 Family Hotel in Washington DC
#48 Business Hotel in Washington DC
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Washington Plaza 3.5*
Number of rooms: 340
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Also Known As:
Washington Plaza Hotel Washington Dc
Washington Plaza Dc

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