Let me preface this with fact that there were 2 women who cared for my floor, a hispanic/Filipino and another of Chinese descent. The Chinese lady was sweet as could be.
On my first day of checking-in, I walked down with colleagues & asked the hispanic housekeeper for 2-4 extra large towels during my stay. I have lupus with alopecia and wanted to wash my hairpieces after the 5-hour flight. She refused until I explained why I needed so many. It was embarrassing, as I don't like to let people know my medical condition, but I told her anyway. Every day of my trip, she kept leaving me only 2 towels & I had to ask the Asian lady for them back! The hispanic lady from her other cart, yelled at the Chinese lady "only 1 person in that room! 2 towels!"
Only 2 of us had Skype loaded on our work laptops and took some meetings in our rooms. Even though I had the Do Not Disturb sign up during our meeting, this Filipino lady called me to see if she could come in and clean on both Friday and Monday. I had too much electronic equipment up and did not have them clean my room during my week.
I had to travel with a lupus flareup, stayed in all Saturday, & broke my high grade fever that afternoon. I called down to have someone change out my sheets. I left to get medicine at the CVS across the street and came back before they were done. I said, "Sorry, I can come back when you are done." She said "We go now and let you finish your business." I was like, "What business?! It's Saturday." I don't know what her deal was or what she thought I was doing, but my coworkers told me because I am the only woman in the group, they joked that she must think I'm some dirty hooker. Maybe so!
My question to Washington Plaza...does laundry detergent come out your housekeeping staff's paycheck? I do not know what was the deal with the terrible attitude.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for staying with us and for sharing your feedback. I am very sorry to hear about your negative experience with our Housekeeping associate. I would like to apologize for any inconvenience or negative impression this situation has caused you. We strive to make every part of a guest’s stay as comfortable and effortless as possible, and I regret you felt mistreated in any way. Please know that your feedback has been shared with our Housekeeping team and proper action will be taken to ensure situations such as these do not occur again. I hope you choose to return to the Washington Plaza Hotel in the future so that we may restore your faith in our hotel and services.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.