I'm a bit torn between a 3 and a 4 on this stay. Nothing was particularly bad, so I'll give them the benefit of the doubt and bump it to 4.
Usually we stay at the Willard in DC, but recently becoming IC with InTouch I thought we'd give Kimpton a try in DC. After this stay I was missing the Willard.
When we arrived, the valet was quick to show up, offer to help with our bags and give us the valet tag. Check in was also pretty smooth. I wasn't told about the upgrade we ended up getting or given any mention of my IC status. These are pretty minor things, but just kind of set me up for the stay. I had originally booked a Deluxe Suite and we had been moved up to a Spa Suite.
The room was roomy and reminded me very much of the similar suite at the Palomar Los Angeles. Perhaps they were designed around the same time. Walking to the room, it was very dark. Not an issue, more just a note. The room itself was well appointed with plenty of seats and lots of room. But, everything was seriously beat up. How old is this hotel and how long ago was the last renovation? From looking at this room, the place is in serious need of at least a quick touch up. One of the sliding doors wouldn't close, and the ones that did slide were very hard to move. A quick application of lubricant could easily solve this problem. The door that could slide to cover up the window into the bathroom was actually missing a part of the wood covering the railing. It was sitting on top of the railing. Did no one notice this while cleaning the room? It didn't bother me much, but just really shows a lack of effort. The paint around the doors was bubbling and peeling at spots. The drapes to cover the bedroom window were not long enough to cover the whole window. So, what was done? There was a piece of double sided tape to hold it on the wall. It just seems very lazy not to fix these things. In one afternoon this entire room could be fixed up almost like new again.
In the room we had our normal IC amenities. They were actually pretty good and exactly what we'd like. Only odd part was the note. It had my name on it and a place for the author to sign it, but no one signed it. Again, just seems a bit absentminded. The odd part though, was the housekeeper took our remaining pretzels away on the second day. They were still good and more than half were left!
Housekeeping was decent, but the small laziness or forgetfulness continued. Only some of the towels were replaced and none of the small amenities were replaced. Luckily we had enough towels left from the first stocking and my girlfriend had extra cotton swabs, but just seems odd to take all the towels and not replace them.
Each morning we enjoyed room service breakfast. Normally I'd only get it one morning on a weekend, but we were really busy in the mornings and room service was very convenient. Both times a small item was forgotten, but both servers were very apologetic and ran down to get the item. On the second day I wanted some Tabasco and instead of just bringing one he brought me five. Room service was tasty, quick and overall was very good.
Valet service was quick to bring our car around each time, but one night when we arrived back at around 11PM there was another bout of laziness. I pulled up and no one was nearby. By the time we had grabbed our belongings and made it half way through the lobby, a valet person walked out from behind the front desk. The look he gave us was priceless though. He looked questioningly at our keys, as if almost unsure what to do with them. Between the Kimpton tag still on the keys and me saying, "I'd like to drop the car off for the night," it should have been obvious what was happening. Again, nothing really bad, but just seemed sloppy.
Check out was smooth and our bill was accurate. I had a rate including parking and was happy to see this handled without me asking. The gentlemen checking us out was friendly and it was nice to meet another person who loved Philadelphia as much as we do.
Overall this was an OK stay. I might give it another shot, or might try the Monaco DC next time. Hopefully with a little elbow grease on the rooms and a little coaching with the employees everything can be at 100% next time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 4, 2012
Dear Mark H,
Thank you so much for staying with us this past November and for being such a loyal guest to Kimpton. I am sorry that your stay wasn't 100%. We are usually obsessed with paying attention to the details you mentioned as lacking and I would like to present you my sincere apologies. When you are back in town please let me know. Together with the rest of the team, we will make sure we deliver the service and quality you have come and should expect while staying with us. Best wishes, Stephane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.