My husband and I stayed here during our week in Washington. Let me just say WOW! Exceptional service still exists. It is not the adversities that define but how they are handled. Our first day there we get locked out of our room due to a dead battery on the door mechanism. Security is the first to arrive and quickly I might add. Engineering is next on the scene - the hotel sent us to the bar on them while the battery was replaced. Both security and the engineer were extremely polite and apologetic. Joe the bartender was AWESOME - he knows his tequilla! He told us about local places to go eat and places to visit. The hotel took care of arranging our open top site seeing tour and our shuttle back to the airport. Due to our later flight the hotel held on to our luggage. My husband and I realised about 4pm that the hotel had booked the shuttle to the wrong airport. We were to fly out of BWI. The hotel was immediately on the phone trying to arrange another shuttle. The shuttle was unable to accomadate us. The hotel arranged for a limousine to take us to the airport and again sent us to the bar for drinks on them while we waited for a driver. While we never ate at the restaraunt the food looked and smeeled great. The hotel is centrally located and there are many choices for shopping and food. This is the only hotel that we will stay at if we ever get back to Washington.