We stayed at the Rouge for three days starting on Christmas day, in what was perhaps the most pleasant hotel stay we've ever had. They went beyond satisfaction--we felt actual affection, and were sad to leave; I don't think I've ever experienced that in a hotel before.
This was our first experience with the Kimpton chain, and won't be our last. They place a premium on two things: customer service and design, and it's really working!
First, design--each Kimpton has some sort of character, and The Rouge is (not surprisingly) red. I know, sounds awful, but it was actually gorgeous--muted reds, not garish, with just the right balances. The room was ultra-comfortable--nicest bed we've had in ages, excellent temperature control, spacious living area, bath with adjoining dressing room with the mini-bar. Speaking of which, if you join the Kimpton In-Touch program (free), you get a coupon for $10 from the mini-bar. Even the "do not disturb" sign was designed for fun--one side read simply "go away", the other "clean up my mess."
You also, here, get an included continental breakfast (better than most) with the room, and each evening there is a wine reception between 5 and 6 (also, in keeping with the Rouge theme, a weekend morning reception of cold pizza and Bloody Marys...pity we weren't there on Saturday). Their restaurant, Bar Rouge, had an interesting menu and a really fascinating wine/cocktail list, though we were too busy with Washington dining to try it out. Finally, thank you for prividing a Washington Post (or NY Times or WSJ) each day instead of that other thing ubiquitously seen in hotels which shall remain nameless.
Now to customer service: We arrived on Chrismas morning @ 10 AM, serioiusly early, but they had a room ready for us. Romina at the front desk helped us with directions, advice, and even located a restaurant that was open on Christmas that evening (we requested African cuisine) and printed out directions for us. Every time we came in from the cold, we were warmly welcomed back; every time we left, we were wished a good trip; every time we asked for recommendations or advice (from Scott, Brahim, Paulos), we got ready and courteous information. And when we checked out, to go to the George (another Kimpton hotel in a different neighborhood), Tina Nguyen called ahead to make sure our room would be ready for an early check in, and asked them to VIP us--their response was a bottle of wine, a fruit and cheese platter, and a welcoming note form the George's hopitality manager.
Our stay at the Rouge was exceptional. The location is convenient to scores of restaurants, if a bit of a trip to the Metro (DC Metro is more widely spaced than we've found in other cities--the nearest is about three blocks, but they are long blocks, at least in winter). We'll happily return and recommend this place to anyone.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 17, 2012
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Thank you for such an awesome review about your stay!
I so appreciate you taking the time to write this testimonial about your stay. Particularly, when you highlighted Romina, Scott, Brahim and Paulos. While I agree design is important for any Hotel, it is nothing without people that really care about guests. I am so pleased you experienced this sort of "affection" at the Rouge.
Most indebted to you,
Assistant General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.