I was planning a special trip for my wife who was being inducted into our alma maters Hall of Fame. I booked the Park Hyatt Washington through Amex's Fine Hotel and Resorts program. Wanting the weekend to be special, I worked with the concierge to arrange for a special gift to be in our room when we arrived (which required several trips to the university's bookstore by the conceirge staff on our behalf), dinner reservations, spa treatment, and limo service. They did not disappoint! The service incredible. We felt as if they already knew us when we got there. The staff gave my wife and I, and our kids, a special welcome tray of champagne, cookies, apple pie, etc. to help celebrate this special occassion. This will be are hotel of choice whenever we are in the Washington DC area. If you need concierge services, ask for Shane. He is the best!!!