I booked a room to for my friend's bachelorette party, and I was disappointed from beginning to end. When I arrived, there was no bellman to help me with the 3 bags I had. I checked into my room and immediately noticed the HUGE stain on the carpet that looked atrocious! I walked across the room to see the view, and I stepped on something. I looked down on the floor, and I saw a ziploc bag of cookies that the previous guest had left and the housekeeping attendant didn't bother to pick up!! I called housekeeping and requested an extra ice bucket and 3 bathrobes since there were 3 of us. I received only two and no ice bucket and requested the attendant for the ice bucket and additional robe. He arrived with only the ice bucket and no third robe. How many times do I have to ask to get it clear?!? The room was dusty...dust on the TV and on the bureau under the mini-bar. At 10am on Sunday, there was knocking and drilling. The toilet stopped working and ran all night, and the bathroom door locked you in. Two housekeeping attendants came into our room WITHOUT knocking!!!!!!!!!!! I took a shower and noticed the mold/mildew in the tub. I also noticed the dirt around the basin. Upon check-out, I stated all of this to the front desk staff, and her excuse was "We're renovating" and there was NO APOLOGY! $129 for this room...that's unacceptable. $129 is not much for this room, but I later realized that I could have paid $189 for the Ritz-Carlton. I once stayed at a Super 8 on a cross-country trip for $50, and my room was cleaner than the Omni. I will NEVER stay at an Omni again! I travel a lot for pleasure...I've had better service at Hilton, Hyatt, Wyndam, Westin, Ritz, Four Seasons, etc.
- Official Description (provided by the hotel):
- Come home to the Omni Shoreham Hotel, a true Washington landmark. Located in one of the most sought after DC neighborhoods, this luxury property fuses modern comforts with distinguished service. This urban oasis is located on 11 plush acres just steps from the metro and the National Zoo. Sip a cocktail in the Marquee Bar or, during the warmer months, guests can lounge poolside at one of the "South's Best Pools" as rated by Southern Living Magazine. ... more less
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- Also Known As:
- Omni Hotel Washington Dc
- Omni Washington Dc
- Omni Shoreham Hotel Washington Dc
- Washington Dc Omni