We travelled to DC for the wedding of friends and stayed three days two nights. The hotel was nice, having held many inaugral balls it has an impressive sprawling lobby. What was not impressive was the fact that it took the front desk person 25 minutes to check in the person in front of us (mind you it was 5:30pm in the afternoon, there wasn't a line or anything). It then took him 20 minutes to check us in. He constantly kept fidgeting, and walking back to the back office. It was one of the longest check-in processes I have ever experienced.
The room we then got was sub par. It did have a balcony so that was nice but the hotel itself needs to be updated as the rooms were musty and smelled. I called down for towels on our second day and had to call down an hour later to remind them, the person on the other end of the line said "We are really busy I am not sure I will be able to bring them up for you". When I asked if I could come retrieve them myself as we were heading to a wedding and needed to get dress she said no. When I asked if she could estimate a wait time she said "maybe I can send them up in the next few hours". Someone finally showed up 30 minutes later with towels.
Now that we have checked out we have 3 charges from the hotel on our credit card which have not been explained for purchases we didn't make. It took us being on hold with the front desk for 21 minutes from home for them to tell us that the accounting department will call us tomorrow to clarify.
- Official Description (provided by the hotel):
- Come home to the Omni Shoreham Hotel, a true Washington landmark. Located in one of the most sought after DC neighborhoods, this luxury property fuses modern comforts with distinguished service. This urban oasis is located on 11 plush acres just steps from the metro and the National Zoo. Sip a cocktail in the Marquee Bar or, during the warmer months, guests can lounge poolside at one of the "South's Best Pools" as rated by Southern Living Magazine. ... more less
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- Also Known As:
- Omni Hotel Washington Dc
- Omni Washington Dc
- Omni Shoreham Hotel Washington Dc
- Washington Dc Omni