I travel often and was surprised to see as many managers as employees. Everytime I needed to find a housekeeper, a waiter, a bellman, or a concierge, I only could find a manager. This may sound like a good thing but I found it uncomfortable and I could sense that the staff felt the same way.
There was a line to check in and three people at the front desk however there were five managers that were standing in the lobby and a constant trail of other "suits" passing through. Perhaps they need to reconsider what the ratio should be of managers to staff especially from a guest's point of view.
The staff is especially helpful and perhaps that is because they feel that they are overwatched. We had an outstanding dinner and then breakfast in the hotel's restaurant. The young manager greeted us and spent some time telling us about the hotel and neighborhood and then showed us some of the ballrooms nearby. The manager at the front desk was a very sweet woman that clearly loves her job and had a very welcoming demeanor with us and the staff. It is refreshing to see people with a passion for service.
The rooms are well kept but in need of some major TLC in the near future. The view from the room was great and a welcome change from the K Street hotels. We will certainly consider staying here again if for nothing more than just sitting outside of the restaurant with a glass of wine and enjoying the rare silence in the city.
- Official Description (provided by the hotel):
- Come home to the Omni Shoreham Hotel, a true Washington landmark. Located in one of the most sought after DC neighborhoods, this luxury property fuses modern comforts with distinguished service. This urban oasis is located on 11 plush acres just steps from the metro and the National Zoo. Sip a cocktail in the Marquee Bar or, during the warmer months, guests can lounge poolside at one of the "South's Best Pools" as rated by Southern Living Magazine. ... more less
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- Also Known As:
- Omni Hotel Washington Dc
- Omni Washington Dc
- Omni Shoreham Hotel Washington Dc
- Washington Dc Omni