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Omni Shoreham Hotel: Traveler Reviews

4.0 of 5
2500 Calvert Street NW, Washington DC, DC 20008 (Upper Northwest)
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Omni Shoreham Hotel
Ranked #20 of 126 hotels in Washington DC
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1,546 reviews from our community

Traveler rating
    753
    541
    139
    72
    41
See reviews for
Families
391
 
Couples
399
 
Solo
102
 
Business
435
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Champaign-Urbana, Illinois
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Spectacular service, beautiful hotel - thin walls made for difficult nights sleep”
4 of 5 stars Reviewed January 31, 2013

My husband was attending a conference here at the hotel, and we were put in one of the Gardenview rooms. The view out of the window was gorgeous! We ordered room service many times throughout our stay and felt that it was the best we have had in a long time. The staff was always extremely accomodating and curteous and the concierge spent a long time assisting me to plan daytrips while my husband was busy. The first night we slept great (very comfortable beds and clean space); however, on the second and third nights, we struggled to get any sleep at all due to noisy neighbors. It was clear the the family next door was not trying to be unusually obnoxious, but the walls were so thin, we could nearly hear all of their conversations throughout the night... the noise was so loud that I was still being woken up after I put ear plugs in. It really surprised me that a hotel of this quality would have such weak noise insultation between rooms. I called the hotel front desk, and they were very kind about it and offered to call the family. Unfortunately, the problem was never really resolved (the level of noise persisted) throughout our stay and made for a bit of a miserable time for my husband and I who missed out on a couple of good nights rest. We were impressed with how the staff graciously handled it when we mentioned the problem to them, but I would not recommend getting a room in the Gardenview portion of the hotel.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Shoreham Hotel, responded to this review
February 19, 2013
We regret to read that an otherwise great stay was marred by noise from the surrounding guest rooms. We understand how important a good night's rest can be and we apologize that we were not able to provide this during your time at our hotel. If you consider returning, we would be happy to work with you to make sure you are in a quiet area of the hotel. We appreciate all of your kind words regarding our associates and we truly hope for a second opportunity to provide you with a great stay.
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Senior Contributor
47 reviews 47 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
“Good location, superb service”
5 of 5 stars Reviewed January 31, 2013 via mobile

Loved this hotel, have stayed here before. Very nice property with some minor upgrades needed. Restaurants excellent. Service was awesome. Right by Woodley Park Metro. Be sure you join their rewards program to take advantage of extra amenities.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 4 more reviews by Cricket1964 for Washington DC
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Shoreham Hotel, responded to this review
February 19, 2013
Thank you for reviewing the Omni Shoreham Hotel. We are glad you had a great stay!
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bora bora
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Fantastic stay!”
5 of 5 stars Reviewed January 31, 2013

The Omni Shoreham is a wonderful piece of history in Washington, DC. Beautiful hotel in a great location within easy walking distance of the zoo. The staff was extremely cordial and accommodating. A great hotel for families- especially the zoo package. Best breakfast buffet ever! Gorgeous pool and grounds.
We will definitely stay here the next time we visit DC.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask angela11BoraBora about Omni Shoreham Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Shoreham Hotel, responded to this review
February 19, 2013
Thank you for your complimentary review of the Omni Shoreham. We hope to welcome you back again soon!
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Monmouth Junction, New Jersey
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“A good nights rest!”
4 of 5 stars Reviewed January 28, 2013

Second stay and had another great stay. The hotel is only about 1 block from Woodly Park metro. There are lots of restaurants around and the zoo is near by. The hotel is beautiful. Some of the furniture should use a little old english. The staff is friendly and room was nice and big. Can't wait to plan another stay this summer.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by VacMom2 for Washington DC
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Shoreham Hotel, responded to this review
February 19, 2013
We are delighted that you had another great stay at the Omni Shoreham! Thank you for reviewing your experiences and we look forward to welcoming you back this summer.
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San Francisco, CA
Top Contributor
68 reviews 68 reviews
51 hotel reviews
Reviews in 46 cities Reviews in 46 cities
74 helpful votes 74 helpful votes
“Beautiful hotel, but maintenance problems prevented sleep”
3 of 5 stars Reviewed January 27, 2013

I really have mixed feelings writing this. The staff at the hotel could not have been more lovely:
check in and out very quick and pleasant,
bell staff very helpful
Room service was prompt and surprisingly good food, which I would recommend highly. (Room service delivery person set up our table with the greatest of care and attention to detail I've ever seen from any Room Service)
The hotel is beautiful: beautiful lobby; our room was VERY large and the decor very relaxing and pleasant
the bed was comfortable with nice linens.
The location is very good for quick taxi to Georgetown, American University and other points in DC
The rate was reasonable
Here is the problem: The windows even though they go all the way down to the sill, are about 1/4 to 1/2 inch out from the sill meaning cold air was pouring in all night. We had to put the heater up full blast, but what we got was a large gust of cold air pouring in from the window and a large blast of hot air and so lying in bed you were both freezing and boiling at the same time. This window problem is not a quick fix. You would probably have to take the windows out and put them back in again with some carpentry work involved.
Since we arrived after midnight, unpacked and had our pjs on by 1am we were not about to move rooms.
I did not sleep one wink that first night.
Also, even though we had a high floor away from the elevator (which I appreciate) it was over some kind of machinery on the ground floor. In the early hours like between 1am and 5am it sounded like an airplane was about to take off.
So between the machinery noise and the cold blasting in I couldn't sleep.
The next day we had a very packed schedule and couldn't take all our belongings out of the drawers and closet and pack up again and move rooms so we didnt ask for a change of rooms. But, my fix for the problem was to put every pillow in the room up against the window. This cut out about 90% of the cold air coming in.
The bathroom had the same problem, but it reminded me of a youth hostel in Ireland I stayed at one winter in the 80s, with cold air pouring in making for a freezing bathroom. But, we did not linger in the bathroom so this didn't really bother us.
If management checked the basics of each room periodically, like to see if the windows really close, they would correct this problem.
Since I did not go to any other rooms I can't say if this is a problem in other rooms.
IF you stay here, don't unpack until you see if the windows close and that you are not hearing machinery on the ground floor. If these 2 things check out--it is a fabulous hotel.
I wont stay there again because I can't risk another sleepless night at the outset of a trip.

Room Tip: High floor, and check to see if windows seal before you unpack your bags.
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask ElizabethStreetMoM about Omni Shoreham Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Shoreham Hotel, responded to this review
February 19, 2013
We are disappointed to read that there were maintenance issues in your room that kept your from fully enjoying your stay with us. We will remind our housekeeping and engineering teams to check all of the windows as they inspect our rooms to insure that they are properly closing. Please accept our apologies and we truly hope you will return for a more comfortable stay in the future.
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Additional Information about Omni Shoreham Hotel

Also Known As:
Omni Hotel Washington Dc
Omni Washington Dc
Omni Shoreham Hotel Washington Dc
Washington Dc Omni
Address: 2500 Calvert Street NW, Washington DC, DC 20008
Phone Number:
Region: United States > District of Columbia > Washington DC > Upper Northwest , Woodley Park / Zoo
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kids Activities Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Best Value Hotels in Washington DC
#11 Romantic Hotels in Washington DC
#11 Family Hotels in Washington DC
#13 Luxury Hotels in Washington DC
#24 Business Hotels in Washington DC
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Come home to the Omni Shoreham Hotel, a true Washington landmark. Located in one of the most sought after DC neighborhoods, this luxury property fuses modern comforts with distinguished service. This urban oasis is located on 11 plush acres just steps from the metro and the National Zoo. Sip a cocktail in the Marquee Bar or, during the warmer months, guests can lounge poolside at one of the "South's Best Pools" as rated by Southern Living Magazine. ... more   less 
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