We stayed at the Normandy over the holidays- obviously, I took my time in writing this review. :)
The hotel itself is small (narrow hallways) but that is the norm with the older buildings in the area. I found the hotel to be very clean and nicely decorated. The location is convenient with the only drawback being parking. They have a (very expensive) garage and street parking is limited. We were able to park on the street, however, and just had to walk a little ways and remember to move the car when necessary. Again- the parking issue is not a reflection of the hotel itself, but of the area as a whole.
The main point of this review is to highlight the wonderful customer service we experienced here:
My husband, baby, & I flew into town. Our plane kept being delayed (for 8 hours!) Those who have ever flown with a 1 year old should already be cringing...lol When we finally got to the airport in DC, it was around 2 a.m. The place was deserted- and our rental car place closed (yes, we called to let them know we'd be late...that's a whole other story.)
Anyway, there was no one around....at all. My hubby searched & managed to find someone just as they were leaving, who hooked us up with what was apparently the last taxi on earth. The cab driver, also on his way home & obviously in a hurry, urged us not to install our son's carseat (just to give you an idea what kind of guy he was.) At last, we arrived at the hotel.....to learn that the taxi service accepted cash only, which of course we didn't have.
We brought our luggage into the lobby, where my son & I were going to wait while my husband went searching for an ATM around 3a.m. (we had a lot of stuff & there was no way I could get it up to our room myself + baby, & we didn't want the driver to have to wait.) My son had seriously been an angel the whole trip but was obviously not overjoyed about it...I'm sure the three of us looked pretty pathetic at that point!
Enter our Godsend, Roberto, at the front desk! "Godsend" may sound dramatic, but trust me- I could've kissed the man! Roberto took pity on us & gave us money out of petty cash to pay for the cab! Although something probably against policy, it had us singing his praises for weeks to come! We repaid the money the next day & told the manager of the kindnesses (making sure we wouldn't get him in trouble with the writing of a review.)
Roberto was truly our light at the end of the tunnel. I cannot say how much this simple gesture helped us that night (and restored our faith in humanity!)
We will return to this hotel for future trips to D.C. because of this kindness alone.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I am so thrilled to see that your stay was a great one with us at the Normandy Hotel! I am sorry to see that it was less than delightful making your way to our hotel but even more so thrilled that Roberto was there to welcome you! It is clear he did an amazing job! I will most certainly share with the whole team here. Thank you so much for the wonderful comments. Please know that we are your home away from home when your travels bring you to the area.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.