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“Nice but understaffed hotel” 4 of 5 stars
Review of Hotel Lombardy

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Hotel Lombardy
3.5 of 5 Hotel   |   2019 Pennsylvania Ave NW, Washington DC, DC 20006 (Foggy Bottom - GWU - West End)   |  
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Ranked #23 of 133 Hotels in Washington DC
Certificate of Excellence 2014
toronto
Top Contributor
80 reviews 80 reviews
30 hotel reviews
Reviews in 40 cities Reviews in 40 cities
71 helpful votes 71 helpful votes
“Nice but understaffed hotel”
4 of 5 stars Reviewed November 6, 2012

This is a very well situated hotel with reasonable rates. Unfortunately I think they save money by cutting staff! Our breakfast dishes stayed in the hallway till almost supper time and the harried staff at breakfast suggested on the phone to come down to pick up my own breakfast as it would take him about 45 minutes before he could bring it up! I did.BTW- he stil charged me an in-room service charge!
The beds were comfortable and all door staff were extremely helpful.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,185 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (222)
Date | Rating
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English first
No. America
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 6, 2012

We spent 4 nights at the Lombardy. The first night we spent in a deluxe king room with a small kitchenette; sink and fridge in sleek stainless steel. Our DC daughter decided that she wanted to stay with us the rest of our stay and the very accommodating desk staff moved us to a two-room suite with a pull out couch, which apparently was quite comfortable. The move allowed us a view of the park and Penn. Avenue activity.

One complaint: the pillows are hard as a rock, although there were alot of them. I'd rather have two great pillows than six hard ones.

We loved the feel of this hotel--it is a Historic Hotel of America, through the National Trust for Historic Preservation. These hotels are generally one of a kind and so much more interesting to visit than the vanilla chains. The Lombardy was once an apartment building and the rooms feel like small apartments.

We were very impressed with everyone who we came in contact with on staff--very friendly and helpful. Breakfast was wonderful but expensive (the french toast is amazing.) We spent some time in the dark and intimate bar and had a dinner in the Venetian Room. The crab cakes did not disappoint. Mohemmed was a very cordial and attentive waiter.

Location of the Lombardy is excellent for visits to both the National Mall and the White House.

Thanks, Lombardy, for a memorable and comfortable stay.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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LombardyGM, General Manager at Hotel Lombardy, responded to this review, December 5, 2012
Thank you for taking the time to share your experience! We are glad to know that you enjoyed your stay. In reference to the pillows, you will be happy to know that we are in the process of switching out the pillows in our guests rooms to a much better pillow. I will be sure to let Mohammad know that you enjoyed his service. We hope to see you again soon.

Thanks,

Corrado Palenzona
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North England
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 6, 2012

We used this hotel as a base from which to explore DC and were not disappointed in our choice. Much of the old character of the building has been retained which gives the hotel a nice feel lacking in the larger chains. Our room was a perfectly adequate size, in good condition and very clean. Surprisingly the hotel has no pc facilities available for guests' use, which I would have thought was pretty much mandatory these days. Guests have to forward emails to the front desk to get any printing done; what a waste of their time! The White House area is within an easy walk as are good restaurants. We went into the bar a couple of times, pleasant enough but watch the $s fly away!

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LombardyGM, General Manager at Hotel Lombardy, responded to this review, December 5, 2012
Thanks for taking the time to give us your feedback. We value your opinions and use them as a tool to improve our service. We look forward to having you stay with us again in the near future.

Sincerely,

Corrado Palenzona
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Bergen, Norway
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 6, 2012

Old fashioned hotel in downtown DC between White House and Georgetown. Enjoyed a charming corner room.
A delicious breakfast in the elegant cafe.
Friendly and helpful staff.
A quiet inside bar for relaxing after strolling museums. Here you can fall asleep with no worry :-)

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LombardyGM, General Manager at Hotel Lombardy, responded to this review, December 5, 2012
Thank you for choosing the Hotel Lombardy. We are glad that you enjoyed your stay. We look forward to seeing you again soon.

Sincerely,

Corrado Palenzona
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
memphis
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 5, 2012

The hotel is older but warm and inviting. The doorman are welcoming, friendly and helpful. The housekeeping personnel are fantastic and quick to provide you with what you need. Room service was so nice? Only two negatives. One is that some of the front desk people need to be a little more friendly. Very clean and great location. The second is the pillows. Way too thick and uncomfortable to sleep on. Otherwise great hotel.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LombardyGM, General Manager at Hotel Lombardy, responded to this review, December 5, 2012
Thank you for the feedback. We are glad that overall you enjoyed your stay, we do take these comments serious and they will be addressed. In reference to the pillows, you will be happy to know that we are in the process of switching out the pillows.
We hope that you will give us the opportunity to serve you again.

Sincerely,

Corrado Palenzona
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 4, 2012

We came for a quick weekend getaway. The quarters were clean and fairly comfortable. It was worth the sale price we got but not the full price. The location is great for the restaurants and activities around Foggy Bottom - it's a bit of a walk for Capitol Hill, though. The staff was modestly helpful - perhaps a bit below average in DC. Unfortunately, our room was above the kitchen - so it was a fairly stinky experience. I don't think we would stay here again but I wouldn't avoid it, either.

Room Tip: Ask for something not over the kitchen.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LombardyGM, General Manager at Hotel Lombardy, responded to this review, December 5, 2012
Thank you for taking the time to give us your feedback. It is our goal to provide you with outstanding service, and I am sorry to hear that your experience was less than that. We take all of our guest concerns serious and use them as a tool to improve where needed. We hope to get the opportunity to have you stay with us again in the future.

Sincerely,

ReShell
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Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 2, 2012

Spent 4 nights here, including during the hurricane, a lovely hotel, very large rooms, clean, welcoming and friendly. Restaurant was good and location is great. A very nice hotel to stay at the only drawback is the bathrooms are older style and in need of a bit off a re-do. They're perfectly clean and serviceable but older in style. A lovely hotel, would be happy to stay there again.

Stayed November 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LombardyGM, General Manager at Hotel Lombardy, responded to this review, December 3, 2012
Thank you for taking the time to share your feedback. We appreciate you and look forward to having you stay with us again.

Sincerely,

Corrado Palezona
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Lombardy

Address: 2019 Pennsylvania Ave NW, Washington DC, DC 20006
Phone Number:
Location: United States > District of Columbia > Washington DC > Foggy Bottom - GWU - West End
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites
Hotel Style:
#15 Family Hotel in Washington DC
#24 Romantic Hotel in Washington DC
#41 Business Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Lombardy 3.5*
Number of rooms: 132
Reservation Options:
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Also Known As:
Lombardy Hotel Washington Dc
Lombardy Washington Dc

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