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“A fun historical hotel” 4 of 5 stars
Review of Hotel Lombardy

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Hotel Lombardy
3.5 of 5 Hotel   |   2019 Pennsylvania Ave NW, Washington DC, DC 20006 (Foggy Bottom - GWU - West End)   |  
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Romantic DC Getaway
Ranked #19 of 133 Hotels in Washington DC
Tallahassee, FL
Top Contributor
61 reviews 61 reviews
22 hotel reviews
Reviews in 29 cities Reviews in 29 cities
31 helpful votes 31 helpful votes
“A fun historical hotel”
4 of 5 stars Reviewed October 5, 2012

I had the opportunity to stay at the Hotel Lombardy while on a recent business trip to DC. The hotel is a historical structure, and overall is quite charming. The rooms are comfortable, if not overly large. The hotel has a small (and quiet) lounge which is quite welcoming, and a restaurant. I did not sample their dinner fair, but had a very tasty and reasonably priced breakfast. I would definitely recomment the Lombardy to a friend, and plan on returning their when I am in DC.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LombardyGM, General Manager at Hotel Lombardy, responded to this review, October 24, 2012
It is our pleasure to have you stay with us. We thank you for giving us your feedback and look forward to having you stay again soon.

Sincerely,

Corrado Palenzona
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,117 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (209)
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English first
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 5, 2012 via mobile

First time in DC so this was located in an ideal area to take in lots of the history if the city within walking distance. The service was friendly and helpful, rooms were clean and well set up and was quiet for the most part. Would definitely stay there again as it felt safe and was very convenient.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LombardyGM, General Manager at Hotel Lombardy, responded to this review, October 24, 2012
Thank you for staying with us! We are happy to know that you enjoyed your stay and we look forward to having you again soon.

Sincerely,

Corrado Palenzona
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Key Biscayne, Florida
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 4, 2012

It is always interesting to see how a non-major brand, locally owned and managed hotel does in a major travel market. It's also somewhat frustrating to see a hotel with so much good - almost universal positives - let a few things fall through the cracks which really can change the guest's whole experience with the property. Unfortunately, that's what the Lombardy has done.

First, the positives, and there are many. Excellent service, starting with the doormen. Friendly, knowledgeable, eager to help but not overly solicitous, always ready to answer a question, find a taxi, suggest a tour or a restaurant. In my experience, these guys are among the best in the business globally. Front desk, exactly the same. Very accommodating for an upgrade to a suite on a relatively slow September weekend (much appreciated) and for a late check out on Sunday.

More positives. Beautifully decorated public spaces and the room itself, with high-quality, somewhat "period" decor befitting a smallish boutique hotel. Location is six blocks from the White House, a short taxi ride to all of the important places in DC, within walking distance to Dupont Circle and hundreds of great restaurants (go have brunch at Clyde's). The neighborhood is both quiet and safe, with GWU just across the street.

Finally, value. It is a great location and a good product for a price which is extremely reasonable in the DC market.

It would be my pleasure to end my review here and leave it at that. However, that wouldn't present an accurate picture. On that note, the negatives.

First and foremost, one has to accept that most older, smaller boutique hotels tend to have bathrooms which are not exactly the most modern, and plumbing to go with it. This is certainly the case at the Lombardy, however, this was much worse than usual. While the bathroom was generally clean (although not as clean as I would have liked), it was fairly utilitarian - not much counter space or room to move around. Definitely not for two people to use at the same time. The toilet was one of the old-style, tiny, round type which I last saw in Bangladesh in the late 1990s (yes, it annoyed me back then as well). Older, nondescript fixtures are not the worst thing to have to deal with. However, the real problems started with the shower, which had a fairly complicated three-knob setup which took some trial and error to get the water from the tub spout to the shower head. And then...well, let me put it this way. There was never, in six showers taken by two of us across three days a single moment when the water temperature or pressure was constant. We are talking about varying from a sputter to a blast, freezing hot to scalding, with no way to control it at all. Essentially, the shower was rendered useless by this issue, which, as you can imagine, is not an enjoyable situation to endure or look forward to during a hotel stay.

Further to the bathroom issues, the overall water pressure problem apparently does not allow the toilets to flush consistently either. So you get the long wait for the bowl to refill, and many times the need to re-flush a few times to clear it out. You get the picture, I hope - this needs no additional explanation.

Finally, another shower issue which was bothersome. The hole where the shower head comes out of the wall had no gap cover on it, it was just a pipe coming through a hole in the wall which was exposed a bit around the edges. Maybe not just a bit, maybe an inch or so. Generally not a big deal, however, to experienced travelers who have been in a few less-than-first-world hotels over the years, exposed holes in the wall lead to one quick thought - what exactly might be crawling around inside the walls that now has a way to come out of it? I didn't see anything moving around in my room, but realistically, it's a big-city hotel in a humid environment. You have to assume the possibility exists at least part of the year, but I don't want to encourage creepy crawlies in my room if it can be easily avoided, and in this case, nobody took the time to avoid it, which makes no sense. Frankly, it creeped me out and made me uncomfortable. This is the kind of thing that takes an impression of a clean hotel and changes it very quickly. I don't know why management never gets that.

A last thought on the negatives. Despite the room temperature being set quite low, the bed linens are the type which seem to retain a lot of heat. We never got a really good sleep all weekend because of this. I can confirm that tha air conditioners work extremely well and quietly, but I think the bedding itself could use an upgrade. The actual mattress itself was, in fact, quite comfortable.

Overall, as I said in the beginning, so close - but not there. With a few incremental improvements this could be an unbelievable hotel, but there is some attention to detail which needs to be paid.

Room Tip: Ask for a room away from the elevator.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northport, New York
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 3, 2012

very nice place to stay-location excellent-staff excllent-very good price for dc-make sure you ask for a room on the upper floors-the hotel is naturally surrounded by other buildings and there are exhaust fans in the rear of these buildings that are quite loud-the staff was very good in moving us to an upper floor-you should really love your stay in washington if you use this hotel

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LombardyGM, General Manager at Hotel Lombardy, responded to this review, October 5, 2012
Thank you for choosing the Hotel Lombardy for your stay in Washington, DC! We are delighted to know that you enjoyed your visit. We look forward to having you back again soon.

Sincerely,

Corrado Palenzona
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 26, 2012

we stayed here in august 2012 before setting off on a tour of the south east USA. We enjoyed it so much we finished off our tour with a further three days before going home.This hotel has a warm welcoming european retro ambience with cheerful helpful staff especially the front office and the rooms and beds are very comfortable.It is perfectly well situated, close to downtown and within easy walking distance of all major attractions except perhaps western union station and I say that as a reasonably fit mid 60's guy. The circulator bus operates from just across the road for those sites beyond walking distance. There are plenty of stores bars and facilities on around the GWU campus and surrounding area. This will be my first choice next time We visit DC. Considering its central location the tariffs are very reasonable.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LombardyGM, General Manager at Hotel Lombardy, responded to this review, October 5, 2012
Thank you for taking the time to tell us about your stay. We are pleased to know that you have a great time. We look forward to having you back with us on your next visit.

Sincerely,

Corrado Palenzona
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manasquan, New Jersey
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 24, 2012

Blocks from the White House and from several Metro stations, this place is great if you are looking for a central location. It may not be right on the mall, but It is right next to James Monroe's house. The hotel has an old feel that matches being next to that house. This felt like the proper place to stay for a trip where I would be spending a lot of time studying American history.

The rooms are clean and nicely decorated. The beds felt amazing after a long day of trekking around a city in extreme humidity. The hall behind the beds that has the mini-fridge on one end, a sitting area on the other, and a big empty space in between was just sort of weird looking. It made use as a changing room though. The cleaning service was great. It is also very quiet. We had no view, but for me a working TV is all the view I need at the end of the day.

We ate in the cafe once for breakfast. The pancakes were decent, but the french toast someone else ordered was amazing. We attended a cocktail reception in one of the rooms on the ground floor and the bartenders poured some mean drinks. They were also very accommodating when it came time for the party to end. It took forever for that reception to break up. They did not rush anyone rudely like some places would. It was almost unnoticeable that we went from a reception room with an open bar to the lounge with cash bar.

If you are coming by car be warned: They share the parking lot with the adjacent office building. During the work week, that office takes all the parking. We showed up at noon and were told there was no parking available. When I asked where I can park they sent me to a garage a few blocks away that was also full. They were aware of no others. To have this happen after driving for hours, in an unfamiliar city, and already running late for an event is just frustrating. I was ready to knock multiple stars off this, but the rest of the trip they won me over. Just be prepared to have to look for parking because the valet might not have anywhere to put you.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brunswick, Maine
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 23, 2012

We stayed here during a visit to GW. The service was great and the rooms are pretty nice. The bed was so comfortable, but the pillows were overstuffed. It's kind of a silly thing to comment on, but I noticed that people in other posts had thought the same thing. The rooms have very cool, old doors, but it can be kind of loud if there are people in the hall outside your room. Despite these few detractors, the hotel was great. IT IS BEYOND CONVENIENT IF YOU'RE VISITING GW! So close to a big metro station and there's a Whole Foods right around the corner.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LombardyGM, General Manager at Hotel Lombardy, responded to this review, September 25, 2012
Thank you for taking the time to tell us about your stay. We are happy to hear that you were pleased. In reference to the pillows, you would be happy to know that we do take our guests concerns serious and we are currently in the process of switching out the pillows. GWU is a great neighbor of ours and we hope that on your next visit, you will stay with us again.

Sincerely,

Corrado Palenzona
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Lombardy

Address: 2019 Pennsylvania Ave NW, Washington DC, DC 20006
Phone Number:
Location: United States > District of Columbia > Washington DC > Foggy Bottom - GWU - West End
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites
Hotel Style:
#12 Best Value Hotel in Washington DC
#13 Family Hotel in Washington DC
#23 Romantic Hotel in Washington DC
#36 Business Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Lombardy 3.5*
Number of rooms: 132
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Also Known As:
Lombardy Hotel Washington Dc
Lombardy Washington Dc

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