I had read previous reviews of this hotel before I checked in August 24th, so I wasn't sure what to expect. I hoped for the best, but the problems began right away.
We were happy when we were told we would be given a room with a view of the river; however, upon entering our room, we noticed a large sign posted on the sliding glass door leading out to the balcony which read "DO NOT USE".
Our balcony overlooking the river was filled with about 3 inches of rubble and construction debris. I was rather shocked about this and considered going straight back to the lobby to ask for another room, but we were all tired from our flight and wanted to take a nap. It was approximately 3 in the afternoon. About an hour later, my husband got up from the bed, looked out the window, and there was a construction worker looking back at him from our balcony! About five minutes after that, the jackhammer started overtop of our ceiling..........
My husband went to see the hotel manager. He did apologize and gave us a coupon to have dinner in the hotel restaurant. We were moved to a very nice room with a view of the Washington Monument. The room rate we were paying included the hotel's breakfast buffet for each guest. There were four of us in the room, but they handed me only two coupons. I explained that I should have gotten eight coupons for the two nights I was staying. They promised to get more coupons and bring them up our room but that never happend. We had to speak to three different people at the front desk before we finally got the correct number of coupons the next morning.
Once we got the problems resolved, it was a pleasant stay. The best thing about this hotel is the location if you are planning to travel on the Metro. The hotel is located right over top of the Metro station. You need only walk down a flight of stairs inside the lobby to get to the station. I found that to be very convenient.
Another thing I enjoyed about this hotel was the restaurant staff. The service I received at both breakfast and dinner was excellent. They were very attentive and were quick to provide whatever was needed.
I would stay at this hotel again, but I just felt that the front desk staff should have been aware of which rooms had construction issues and not have placed customers in them.
- Official Description (provided by the hotel):
- A homey and comfortable hotel within walking distance of major attractions. ... more less
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- Also Known As:
- Hotel l Enfant Plaza
- Lenfant Plaza Hotel
- l Enfant Plaza Hotel