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“overcharged” 1 of 5 stars
Review of L'Enfant Plaza Hotel

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L'Enfant Plaza Hotel
3.5 of 5 Hotel   |   480 L'Enfant Plaza, Washington DC, DC 20024   |  
Hotel amenities
Ranked #108 of 130 Hotels in Washington DC
Virginia Beach, Virginia
1 review
2 helpful votes 2 helpful votes
“overcharged”
1 of 5 stars Reviewed July 9, 2013

Bought a living social deal on this hotel, but for the amount I saved paid more in hidden fees. still waiting for money the hotel owes me. You will pay 43 dollars (50 with taxes) with valet. We would have done the garage but our SUV was too tall. Taxes are steep, but the big charge was the amount the hotel puts on hold, over 212.49, a random amount that i was told was automatic, but still has not been returned to my account. On top of that the rooms were not that nice, a SUPERIOR room without even a fridge to keep drinks cool. The ONLY thing that is positive about this hotel is the staff. They were very friendly and helpful, but still not happy that I spend so much after already having paid for my stay.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,245 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
1 review
5 of 5 stars Reviewed July 9, 2013 via mobile

Only blocks from the Washington monument, this hotel was in an amazing location! Right above the metro station too. We had the valet park our F150 truck for us, for a pricey fee, but it was a trouble saver for us. The hotel needs updating, but the staff and cleanliness made it worth it. It is located above the metro AND the promenade, includes its own restaurant and bar, and offers some great views of downtown DC. Definitely staying there again!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LEnfantPlazaHotel, General Manager at L'Enfant Plaza Hotel, responded to this review, July 25, 2013
Dear MSgt_RN,

We would definitely like for you to stay with us again! We love to hear great feedback from our guests and it brings us great pleasure to know that you enjoyed your stay. I am aware that the valet charge may seem pricey but it is actually on par with other hotels in the area. We look forward to having you during your next trip to the DC area. Please socialize with us on Facebook and Twitter so you may get advance information on deals with us.

Best Regards,


Dwayne Dean
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
EARLYSVILLE
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 8, 2013

We saw the mixed reviews, but decided to try this hotel anyway based on its convenient location near the Mall. We followed the hotel's website directions, but they had not been updated since the new construction began and we got a bit turned around (there's no longer a pyramid to mark your turn!) Once we found the hotel though, the check-in was easy, the room was clean and met our needs (3 adults in 2 double beds) as we were only in it to sleep and shower anyway. The beds were comfortable, the A/C worked well, and housekeeping delivered extra towels upon request. Also, the front desk allowed us a later check-out time which we really appreciated. As noted by other reviewers, the cost for parking is exhorbitant but it was well sign-posted, so we knew up front what the charge would be. (In hindsight, we should have self-parked rather than pay $43/day for valet, plus tips.) Since we used the subway to get to our restaurant one night, it was very convenient having a Metro stop literally underneath the hotel. The food court in the Promenade level below the hotel provided other food options besides the hotel restaurant but since they primarily serve the offices nearby, not all are open on weekends. The best part about our stay was how quickly we could walk to and from the Smithsonian buildings on the Mall. That alone made it worth staying there. Also, we were told that a major renovation of the rooms is starting soon so perhaps by next summer all the rooms will be updated.

Room Tip: Some rooms open onto the pool area but the quietest rooms face the streets.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cranford, New Jersey
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 7, 2013

Hotel pretty good location. Metro underneath is great for getting around. Decent pool and room service. Rooms ok - not the quality that they try to display, but totally reasonable, except for AC fan which was loud, rattled and occasionally seemed to drip water (It did work to keep it cool even though it was over 95 degrees outside). Front desk was helpful and I asked for a fridge in the room and it was the coldest I've ever had. My problem with this property was the PARKING. They do not address anything in their booking descriptions, but be advised that to park your car, you need to use underground parking which costs around $38 to do on your own and $43 for valet. RIDICULOUS, but no real other options in DC. I used valet because a couple dollars for service isn't what bothers me - its the nearly $40 a day! Hotels should know better than to do something like this. With this cost, I probably would not stay here again if I returned to DC.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 7, 2013

There are no words to express how disappointed we are with our stay at L'Enfant Plaza Hotel. To begin the pictures you see of the hotel's website are misleading. That must have been the hotel when it was first built. The employees are rude, the rooms are dirty (carpets, bathrooms, curtains, sofas, refrigerators). We were moved 5 times to a different room because there was something dirty or broken in the previous room. It took two hours to finally find a room that we could stay at. One of the rooms we rejected had a large red spot on the sofa cushion that looked like blood (it was nasty). We had to wait over an hour for the valet to get our car. Room service people were rude when asked to bring plates up to the room. The restaurant food is tasteless. And to top it all off the prices are outrageous. STAY AWAY!!! Beware of the good reviews. They must be fake. There isn't a room in this building that could be clean in any way whatsoever. We reserved two other rooms for our family in this same hotel and they were all dirty and nasty. It is a waste of money.

Room Tip: Stay somewhere else. The Willard Hotel seemed nice. They have a great breakfast buffet. But if yo...
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LEnfantPlazaHotel, General Manager at L'Enfant Plaza Hotel, responded to this review, July 25, 2013
Dear tl,

Thank you very much for providing your feedback regarding your most recent stay. We are disappointed to hear that we were not able to meet and exceed your expectations during your stay.

Sincerely,

Dwayne Dean
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, OH
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 4, 2013

Yes, the hotel is older. Yes, the tvs are older. Yes, the decor is outdated (but nice). Yes, we paid half of what other hotels were charging. Yes, we had a FANTASTIC location. Yes, we had an AMAZING view for the 4th of July fireworks. Every staff member we encountered was friendly and kind. Our room was older but clean. I almost cancelled our reservations because of the reviews but I am so glad that we stayed. I will stay here again when visiting DC. If you come in knowing you are staying at an older, family owned hotel, you will not be sorry. We spent very little time in the hotel, anyway. We were out sightseeing. When we returned, our room was clean and the beds were comfortable. That's all we needed for our lovely vacation.

Room Tip: We stayed on floor 15 room 121. It has a balcony that overlooks the Washington monument and the Cap...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sycamore, Illinois
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 4, 2013

Contrary to several previous reviews, we had excellent service upon checking in. The desk clerk was extremely helpful, the bell staff also quite helpful. The location of the hotel is superb; walking distance to monuments, DC Mall, The Capitol, the White House, Union Station, etc. The hotel is old, and could use a make over, but the rooms were clean, quite large, and the outdoor pool was in service. There is a promenade level which has good fast food restaurants for a quick, reasonably priced breakfast, and the Metro is also a level below that. All in all, I would recommend staying there; good price, clean, easy access to transportation.

Room Tip: If possible, ask for a room that faces pool side.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LEnfantPlazaHotel, General Manager at L'Enfant Plaza Hotel, responded to this review, July 26, 2013
Dear Sycamoresue49,
We would definitely like for you to stay with us again! We love to hear great feedback from our guests and it brings us great pleasure to know that you enjoyed your stay. At L'Enfant Plaza we stress quality customer service and we are glad that we were able to provide it while you were here. We look forward to having you during your next trip to the DC area.

Best Regards,


Dwayne Dean
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about L'Enfant Plaza Hotel

Address: 480 L'Enfant Plaza, Washington DC, DC 20024
Location: United States > District of Columbia > Washington DC
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #108 of 130 Hotels in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — L'Enfant Plaza Hotel 3.5*
Official Description (provided by the hotel):
A homey and comfortable hotel within walking distance of major attractions. ... more   less 
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Also Known As:
Hotel l Enfant Plaza
Lenfant Plaza Hotel
l Enfant Plaza Hotel

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