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“great location to mall hotel” 3 of 5 stars
Review of L'Enfant Plaza Hotel

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L'Enfant Plaza Hotel
3.5 of 5 Hotel   |   480 L'Enfant Plaza, Washington DC, DC 20024   |  
Hotel amenities
Ranked #110 of 133 Hotels in Washington DC
Hanover
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
“great location to mall hotel”
3 of 5 stars Reviewed May 14, 2013

Great location-2 blocks from Mall, 10-15 min to Capital. Blue/yellow line metro station underneath hotel along with a food court (open during the week for business people primarily although a Starbucks was open on the weekend). Those lines go to DCA airport(20 min. on yellow line, 10 min by cab).

FYI-----stayed there last week. Unfortunately there is a renovation project going on to the plaza out front with a jackhammer going during the week from 7:30 to 11:30 p at noc. (hotel provided ear plugs and nicely changed our room from a front to side one.)

Room Tip: Just don't stay in a front facing room if the renovation project is still ongoing.
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LEnfantPlazaHotel, General Manager at L'Enfant Plaza Hotel, responded to this review, May 15, 2013
Dear semi-travelers5300,

Thank you for your comments. I am pleased to know you were able to enjoy yourself with the renovations taking place. I hope you consider staying with us again in the future. You will be able to see and enjoy what all the “noise” was about! Again, thank you for your business and choosing L’Enfant Plaza.

Best Regards,

Dwayne Dean
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,248 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (240)
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English first
Ann Arbor, MI
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed May 13, 2013

This very outdated hotel needs an overhaul in the worst way. Floors, walls, toilets, bath sinks and lights. Lamps, phones, televisions, smelly 'clean' towels....everything in the rooms. Ice and vending machines leave a lot to be desired. This hotel does not offer free breakfast. Elevators are a pain to work. Now the good. Centrally located, attentive staff, lots of choices to eat, if you pay. Overall, for the price, not good. But if you want to be centrally located, there aren't many more choices.

Room Tip: I am sure that there are updated rooms so when you book, ask for one.
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  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LEnfantPlazaHotel, General Manager at L'Enfant Plaza Hotel, responded to this review, May 21, 2013
Dear SantaCruzan,
Thank you for your feedback. We take our customer comments very seriously at L'Enfant Plaza Hotel and will make sure to address your comments. We will use your feedback to try and provide a more rewarding stay for future guests.

Best Regards,


Dwayne Dean
General Manager
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Alberton
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 13, 2013

We stayed here for 2 nights. The hotel is very old fashioned, needs to be upgraded to keep up with the modern rooms of other hotels, but it was still very comfortable. They were busy with construction but this did not affect us as we were overlooking the pool area. The staff at the Front Desk and Restuarant were extremely friendly.The only reason I would not stay here again is that it is rather far out, not easily accessible if you wanted to go out for the night(if you do not have your own transport), you need to catch a taxi. The underground food court very nice, but close early, so you are actually snookered if yu do not have transport.

Room Tip: Need an upgrade to fit in with the times
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LEnfantPlazaHotel, General Manager at L'Enfant Plaza Hotel, responded to this review, May 15, 2013
Dear Georgeous010,

Thank you for your comments. I am glad to know you were able to enjoy yourself with the construction taking place. I hope you consider staying with us again in the future. You will be able to see and enjoy what all the “noise” is about! In regards to our location, you may want to consider taking the Metro system; it is quick and easily accessible. We actually have four of the five lines running directly below our hotel! Again, thank you for your business and choosing L’Enfant Plaza.

Best Regards,

Dwayne Dean
General Manager
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Falling Waters, West Virginia
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed May 12, 2013 via mobile

I made my reservation through Priceline and chose the hotel because it was convenient to the Verizon Center by Metro. From that perspective, it was a success. I paid $189 for a room with 2 beds and $50 more for valet parking for a 1-night stay. The desk clerk told me he was putting us on the second to the top floor with a view of the mall and monuments. The lobby was nice so I was thrilled. When my daughter and I got off the elevator, our first impression was a stale odor in the hallway. As we walked toward our room, we stepped over duct tape patches on the carpet. Once in our room (#14-119) we found frayed carpet, worn furniture and dirty conditions. There was a used q-tip on the bathroom floor, a plastic cup under the table, a cup full of cigarette butts on the balcony (plus several others that didn't make it into the cup), a penny under the desk and a bug in the tub. The "non-smoking" room also smelled like smoke as a result of air moving thru from the balcony. The desk surface had gunk on it, presumably from someone's toiletries that hadn't been cleaned up.

This hotel has great bones and a great location but it is way overdue for a renovation and needs to demand better work from its housekeeping staff. We will not be returning.

Stayed May 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LEnfantPlazaHotel, General Manager at L'Enfant Plaza Hotel, responded to this review, May 14, 2013
Dear sallyjowv,

Thank you for your comments. We are sorry that your stay was disappointing to you and that you will not be returning to our property. We thank you for your business and your comments which we will use to better serve future guests.

Regards,

Dwayne Dean
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 12, 2013

Many times over the years we have stayed at the L'Enfant for legislative conferences. It had been several years since our last stay and it will be our last - the hotel is no longer a premium hotel property. The public areas and rooms haven't been updated and look like it is stuck in the 70's. The decor is old, TV's very small, channel selection is about 12 stations, mattress and sofa old and lumpy. Very limited room service. Prices are the only things that have been updated - parking is $50 per day (park at National Airport and ride the Metro). Underground shopping with a CVS and the food court are plusses but everything closes by 7pm.

  • Stayed May 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LEnfantPlazaHotel, General Manager at L'Enfant Plaza Hotel, responded to this review, May 14, 2013
Dear Rick R,

Thank you for your comments. We are sorry that your stay was not a better one. We take our customer service very seriously at L'Enfant Plaza Hotel. We thank you for your business and your comments which we will use to better serve future guests.

Regards,

Dwayne Dean
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Concord/Carmel, CA
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 10, 2013

First let me say that this trip was arranged through Travelocity and we are guilty here of not doing our own homework. However we were met with a few surprises that failed to meet our normal lodging expectations. There was no folder/binder with hotel services and amenities in the room. When we asked about this we were told that the information was on the hotel TV menu, but the menu was down.
The TV had snow & rolling (I realize you have to be older to understand what those terms mean but if your young: these things are not good) on the ABC and CBS stations. These items were fixed but in a “patch” sort of way by assigning those networks new channels, I’m not sure the next guests would be able figure out that there were two ABC and CBS channels one snowy and one clear.
When we inquired about Wi-Fi we were informed it costs $10.95 for each 24 hour period. We were spending eleven nights at this hotel; our bill including taxes came to just over $2,300.00, evidently not enough to comp Wi-Fi. If local or 800 phone calls are made there is a dollar charge.
The bottom sheet while having been laundered had an @ 6 inch long and other blood stains on it. Some of the bath towels and a bathmat were threadbare.
There was also a malfunction with the fire alarm system with no disclaimer that I heard causing me to take the stairs down 15 flights. I am in fair shape but this could have been a problem for an older or infirmed guest. My partner was walking to the exercise room on the 12th floor when the alarm went off, she took the stairwell down two flights, saw a person working on ceiling wires who stated it was a drill, directed her to an elevator down the hallway where she found herself in front of an NTSB restricted area, took an elevator from that location, ended up in a separate entrance/exist portion of the building next to the hotel entrance. (She had just walked in the front door and asked for directions to the exercise room at the front desk- no one mentioned practice fire alarms were occurring.) No notice had been posted on the elevator, even though another guest was told they were there. Another guest and the workman had said to her the alarms had been going off @ 6 times over a two hour period.
There was a severe wind storm during our stay which we knew about before it happened, but management did not secure the umbrellas on the pool deck (11th floor) and they blew over and one went into the pool.
We went to print our boarding passes in the hotel’s media center on Sunday evening but the printer’s ink cartridge was empty with no replacement until the morning. It should be noted that the women at the desk did print our boarding passes when we explained the situation to them.
On the plus side the hotel is literally right over a metro station which we used extensively. Also located below on the way to the metro is a promenade with a few shops, a US Post Office, and about eight fast food restaurants that close at 6PM. In the hotel’s surrounding neighborhood there are no clubs or restaurants, but it is only 3 blocks to the National Mall. To sum it up one or two of the items mentioned above would have been tolerable but with everything that we experienced, I can not recommend this hotel.

Room Tip: I tried to remove the breakfast button because there was no breakfast included. Breakfast is for sal...
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  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LEnfantPlazaHotel, General Manager at L'Enfant Plaza Hotel, responded to this review, May 21, 2013
Dear Dan C,

Thank you for your feedback. Let me begin by apologizing that your stay was unsatisfactory. We will make sure to review your comments and address the issues you have stated. Thank you for your patronage.

Best Regards,


Dwayne Dean
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 8, 2013

Spent two nights at this hotel on a sight seeing tour. Very nice hotel,rooms good size but the most important aspect it is within walking distance of all the museums and the white house. Services are good and the food ok but expensive. The Space museum does not have the Space Shuttle as this exhibit is at Dulles airport.

Room Tip: Car parking is expensive. Better value for breakfast down in the promenade with a good selection
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LEnfantPlazaHotel, General Manager at L'Enfant Plaza Hotel, responded to this review, May 15, 2013
Dear butler_mick,

Thank you for your comments. We are glad you enjoyed your brief stay with us and we are always striving to make the next visit even better. We hope that you choose to stay with L'Enfant Plaza on your next trip to DC.

Best Regards,

Dwayne Dean
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about L'Enfant Plaza Hotel

Address: 480 L'Enfant Plaza, Washington DC, DC 20024
Location: United States > District of Columbia > Washington DC
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #110 of 133 Hotels in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — L'Enfant Plaza Hotel 3.5*
Number of rooms: 370
Official Description (provided by the hotel):
A homey and comfortable hotel within walking distance of major attractions. ... more   less 
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Also Known As:
Hotel l Enfant Plaza
Lenfant Plaza Hotel
l Enfant Plaza Hotel

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