First let me say that this trip was arranged through Travelocity and we are guilty here of not doing our own homework. However we were met with a few surprises that failed to meet our normal lodging expectations. There was no folder/binder with hotel services and amenities in the room. When we asked about this we were told that the information was on the hotel TV menu, but the menu was down.
The TV had snow & rolling (I realize you have to be older to understand what those terms mean but if your young: these things are not good) on the ABC and CBS stations. These items were fixed but in a “patch” sort of way by assigning those networks new channels, I’m not sure the next guests would be able figure out that there were two ABC and CBS channels one snowy and one clear.
When we inquired about Wi-Fi we were informed it costs $10.95 for each 24 hour period. We were spending eleven nights at this hotel; our bill including taxes came to just over $2,300.00, evidently not enough to comp Wi-Fi. If local or 800 phone calls are made there is a dollar charge.
The bottom sheet while having been laundered had an @ 6 inch long and other blood stains on it. Some of the bath towels and a bathmat were threadbare.
There was also a malfunction with the fire alarm system with no disclaimer that I heard causing me to take the stairs down 15 flights. I am in fair shape but this could have been a problem for an older or infirmed guest. My partner was walking to the exercise room on the 12th floor when the alarm went off, she took the stairwell down two flights, saw a person working on ceiling wires who stated it was a drill, directed her to an elevator down the hallway where she found herself in front of an NTSB restricted area, took an elevator from that location, ended up in a separate entrance/exist portion of the building next to the hotel entrance. (She had just walked in the front door and asked for directions to the exercise room at the front desk- no one mentioned practice fire alarms were occurring.) No notice had been posted on the elevator, even though another guest was told they were there. Another guest and the workman had said to her the alarms had been going off @ 6 times over a two hour period.
There was a severe wind storm during our stay which we knew about before it happened, but management did not secure the umbrellas on the pool deck (11th floor) and they blew over and one went into the pool.
We went to print our boarding passes in the hotel’s media center on Sunday evening but the printer’s ink cartridge was empty with no replacement until the morning. It should be noted that the women at the desk did print our boarding passes when we explained the situation to them.
On the plus side the hotel is literally right over a metro station which we used extensively. Also located below on the way to the metro is a promenade with a few shops, a US Post Office, and about eight fast food restaurants that close at 6PM. In the hotel’s surrounding neighborhood there are no clubs or restaurants, but it is only 3 blocks to the National Mall. To sum it up one or two of the items mentioned above would have been tolerable but with everything that we experienced, I can not recommend this hotel.
I tried to remove the breakfast button because there was no breakfast included. Breakfast is for sal...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Dan C,
Report response as inappropriate
Thank you for your feedback. Let me begin by apologizing that your stay was unsatisfactory. We will make sure to review your comments and address the issues you have stated. Thank you for your patronage.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.