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All 126 Washington DC hotels

L'Enfant Plaza Hotel: Traveler Reviews

3.5 of 5
480 L'Enfant Plaza, Washington DC, DC 20024
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Ranked #100 of 126 hotels in Washington DC
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1,070 reviews from our community

Traveler rating
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    366
    246
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    103
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Families
317
 
Couples
222
 
Solo
73
 
Business
233
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Anchorage, Alaska
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Filthy”
1 of 5 stars Reviewed February 4, 2013 via mobile

Check in was a breeze and the proximity to the metro are the only good things I can say. Dated and worn out. Broken tiles and grout in the bathroom. Stains everywhere!!! No outlets near the night stands. If it weren't for the fact that I am here for meetings I would check out. Feel like I need hazmat gear to walk aroud the room. This place is nasty. Sleeze taxi drivers in the elevators trying to get you to take the cab instead of the metro. This place is questionable at best. Avoid!!!!

  • Stayed February 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
Ask AKFly about L'Enfant Plaza Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LEnfantPlazaHotel, General Manager at L'Enfant Plaza Hotel, responded to this review
February 14, 2013
Dear AKFly,

We are sorry that your stay was not satisfactory to you. We thank you for choosing L’Enfant Plaza.

Regards,

Dwayne Dean
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, CO
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
“YUCK!!”
1 of 5 stars Reviewed February 4, 2013

I booked this hotel through the trade group I was coming to visit. Even though Tripadvisor gave it so-so reviews I gave it a chance. I was in DC for four night and left the L'Enfant after one night. I went to the Fairfield and was able to get a room at a lower rate which was far superior to this hotel. It is unclean, the rooms are severely dated and in need of repair and updating. I would not recommend this hotel.

  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask DoctorRDenver_CO about L'Enfant Plaza Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LEnfantPlazaHotel, General Manager at L'Enfant Plaza Hotel, responded to this review
February 14, 2013
Dear DoctorRDenver_CO,

Thank you for your comments. We are sorry that your stay was a disappointment to you. We thank you for your business and your comments which we will use to better serve future guests.

Regards,

Dwayne Dean
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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“Great location but a old hotel”
2 of 5 stars Reviewed February 3, 2013

This hotel was located in the middle of an office complex that had its own metro station. Its hotel lobby was very spacious. It has an outdoor pool. But the rooms' furnishing was old. The bed was not firm enough for me.

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
See 7 more reviews by Samuel F for Washington DC
Ask Samuel F about L'Enfant Plaza Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LEnfantPlazaHotel, General Manager at L'Enfant Plaza Hotel, responded to this review
February 14, 2013
Dear Samuel F,

Thank you for your comments. We thank you for your business and your comments which we will use to better serve future guests.

Best regards,


Dwayne Dean
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“Not Impressed.”
1 of 5 stars Reviewed January 31, 2013 via mobile

I booked a room with a King, View and and Balcony in October 2012. Upon check-in was told this room was unavailable, there was a room however with 2 beds that had a view if I would like. This conversation with the staff member was very fast and to the point I really could not understand her and she seemed very irritated about something.....my first impression was that I was taking up her time!
My husband and I had trained from N.Y., that day and fought through the 1700 hrs pick hour customers from Union Station to the Hotel all we now wanted was to check-in, have something to eat and get to bed.
We went to the first room to find 2 double beds and Yes a view. The majority of husbands and wives sleep in one bed if I recall. My heart sank! We both went back down to the lobby and I to the front desk again. I received the same standoffish greeting as before from the same receptionist who very unhappily took the keys from me and proceeded to give me ones for a King and Balcony!
Off we traipsed... Yes! This was it. I went over to the "sliding" door, which opened well enough to check out the BALCONY! Perplexed I was to see something about a foot in width protruding from the door. I then tried with all my might to move the fly screen, but with great difficulty. It was rather obvious maintenance personal didn't like fly screens! The wheels on it had not been serviced from its inception! And it was warped. I left well alone! The room was very old and clearly not looked after, but clean. Then I proceeded to the closet .... another fight with the sliding doors... The whole frame was warped. I managed to put our valuables in the safe however.
The "Block-out" curtains were too short width wise too. The bath could have had a grip mat in it to stop injury while showering. Nonetheless, it was clean and the bed very comfortable.
We learned on one of our day trips Washington DC experienced a large earthquake 2011, maybe this hotel didn't do a good enough structural check or the possibility is that the management doesn't care. It was very clear staff didn't enjoy their work. To get a smile from the door men to the receptionists to the table waiter in the pub. That was an experience I have yet to see anywhere else, where a seemingly frustrated waiter holding a large tray with 2 servings on it literally picked up an empty large tray off a serving cabinet and threw it to the floor. This cabinet stood off to the right to a doorway from the bar. He proceeded to then PUT our order in front of us. The only charming person on duty there that night was the Bar man/ senior
person.
Getting milk is difficult, I mean, the rooms only have cream whitener in the coffee per packs. We like milk out of a bottle or carton. I asked a waiter from the main restaurant for some for the room and he was surprised the rooms didn't have any of the kind and produced a small bottle for $2.20. Don't forget to tip!
There was NO such person at the concierge desk. We wanted to do a day trip to Jamestown on such thing! AND THIS IS THE CAPITAL CITY of the U.S.A!!

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 2
See 10 more reviews by Anne C for Washington DC
Ask Anne C about L'Enfant Plaza Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LEnfantPlazaHotel, General Manager at L'Enfant Plaza Hotel, responded to this review
February 25, 2013
Dear Anne C,

Thank you for your feedback. I am disappointed that you did not receive exemplary customer service. If you have names of the staff members that were not up to hospitality standards, I would appreciate you forwarding them so that I might discuss your interactions with them. It is unfortunate that you had a negative experience with so many people you came in contact with. Again we apologize for the experience you had at our hotel and we will use your feedback to correct any mistakes on our part.

Best Regards,

Dwayne Dean
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Logan
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
“BEWARE overwhelming chemical vanilla smell in ventilation system, NOT OK if you have migraines or asthma”
2 of 5 stars Reviewed January 31, 2013 via mobile

Being right by metro stop is good but the strong chemical fragrance in the ventilation was overwhelming and inescapable. I asked what it was and staff helped me change to a room that didn't smell--at first. But as soon as heat came on, it smelled that way too. I kept looking for one of those plugin air fresheners-- if you like those you'll be fine with this--but finally figured it out when I opened the window and it suddenly was much worse coming from heat vents. It triggered a migraine. Miserable experience. It was very cold out but maybe when neither heat nor AC are needed-- in spring or fall-- it wouldn't be so bad. Otherwise the service was good and food in hotel restaurant was ok although not memorable.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
Ask Lori R about L'Enfant Plaza Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LEnfantPlazaHotel, General Manager at L'Enfant Plaza Hotel, responded to this review
February 14, 2013
Dear Lori R,

Thank you for your comments. I am sorry that your stay was not enjoyable. Unfortunately, I cannot explain why or where the smell you indicated came from as we do not utilize any type of scent enhancing systems. I am pleased to know that you did experience good service. We thank you for your business and choosing to stay at L’Enfant Plaza Hotel. I truly hope that you will stay with us again,

Kind regards,


Dwayne Dean
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about L'Enfant Plaza Hotel

Also Known As:
Hotel l Enfant Plaza
Lenfant Plaza Hotel
l Enfant Plaza Hotel
Address: 480 L'Enfant Plaza, Washington DC, DC 20024
Phone Number:
Region: United States > District of Columbia > Washington DC
Amenities:
Bar/Lounge Business Center Fitness Center Kids Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#88 Family Hotels in Washington DC
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
A homey and comfortable hotel within walking distance of major attractions. ... more   less 
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