I booked a room with a King, View and and Balcony in October 2012. Upon check-in was told this room was unavailable, there was a room however with 2 beds that had a view if I would like. This conversation with the staff member was very fast and to the point I really could not understand her and she seemed very irritated about something.....my first impression was that I was taking up her time!
My husband and I had trained from N.Y., that day and fought through the 1700 hrs pick hour customers from Union Station to the Hotel all we now wanted was to check-in, have something to eat and get to bed.
We went to the first room to find 2 double beds and Yes a view. The majority of husbands and wives sleep in one bed if I recall. My heart sank! We both went back down to the lobby and I to the front desk again. I received the same standoffish greeting as before from the same receptionist who very unhappily took the keys from me and proceeded to give me ones for a King and Balcony!
Off we traipsed... Yes! This was it. I went over to the "sliding" door, which opened well enough to check out the BALCONY! Perplexed I was to see something about a foot in width protruding from the door. I then tried with all my might to move the fly screen, but with great difficulty. It was rather obvious maintenance personal didn't like fly screens! The wheels on it had not been serviced from its inception! And it was warped. I left well alone! The room was very old and clearly not looked after, but clean. Then I proceeded to the closet .... another fight with the sliding doors... The whole frame was warped. I managed to put our valuables in the safe however.
The "Block-out" curtains were too short width wise too. The bath could have had a grip mat in it to stop injury while showering. Nonetheless, it was clean and the bed very comfortable.
We learned on one of our day trips Washington DC experienced a large earthquake 2011, maybe this hotel didn't do a good enough structural check or the possibility is that the management doesn't care. It was very clear staff didn't enjoy their work. To get a smile from the door men to the receptionists to the table waiter in the pub. That was an experience I have yet to see anywhere else, where a seemingly frustrated waiter holding a large tray with 2 servings on it literally picked up an empty large tray off a serving cabinet and threw it to the floor. This cabinet stood off to the right to a doorway from the bar. He proceeded to then PUT our order in front of us. The only charming person on duty there that night was the Bar man/ senior
Getting milk is difficult, I mean, the rooms only have cream whitener in the coffee per packs. We like milk out of a bottle or carton. I asked a waiter from the main restaurant for some for the room and he was surprised the rooms didn't have any of the kind and produced a small bottle for $2.20. Don't forget to tip!
There was NO such person at the concierge desk. We wanted to do a day trip to Jamestown on such thing! AND THIS IS THE CAPITAL CITY of the U.S.A!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 25, 2013
Dear Anne C,
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Thank you for your feedback. I am disappointed that you did not receive exemplary customer service. If you have names of the staff members that were not up to hospitality standards, I would appreciate you forwarding them so that I might discuss your interactions with them. It is unfortunate that you had a negative experience with so many people you came in contact with. Again we apologize for the experience you had at our hotel and we will use your feedback to correct any mistakes on our part.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.