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“Great location, full service Hyatt” 4 of 5 stars
Review of Hyatt Regency Washington on Capitol Hill

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Hyatt Regency Washington on Capitol Hill
3.5 of 5 Hotel   |   400 New Jersey Ave. NW, Washington DC, DC 20001 (Downtown / Chinatown)   |  
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Ranked #64 of 133 Hotels in Washington DC
GreenLeadersGold level
Minneapolis
1 review
“Great location, full service Hyatt”
4 of 5 stars Reviewed December 16, 2013

This location has always been great and after renovating a few years back it is now also a good hotel to stay in. Enjoyed a 2 night stay and hotel was good.

Only issue was the shower was mediocre and had poor water pressure. Also found it odd that they don't automatically provide a paper for Gold Passport members. Apparently you need to request at check-in.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,056 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (331)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Washington DC, District of Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed December 9, 2013

I've stayed at this Hyatt many times before, and this time I must say was THE WORST..... The Front desk staff moves very slow with the check in/ check out process. Housekeeping took 45 minutes just to bring me a toothbrush & toothpaste. The maintaince staff took 30 minutes to fix a draining issue in the shower. I was charged for drinks that I was told would be on this house...

Things have definetly change since my last visit to this hotel & it's a change not for the better

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Washington on Capitol Hill, responded to this review, June 17, 2014
Good Afternoon brownieeyes,

Thank you for going out of your way to share your experience from your stay at the Hyatt Regency Washington. It was very disheartening to hear of all the different departments from the front desk to the housekeeping that ruined this stay for you. I will definitely be forwarding these comments to our executive management team in regards to the level of service this location seems to be providing. Thanks again for sharing these remarks and feel free to contact our Guest Relations department, if you would like to speak of this matter a little bit more. We hope to welcome you back on your next trip to Washington D.C.

Warm regards,

Drew D. -Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 8, 2013

I expected this Hyatt to be nicer than it was. The rooms were clean, there were no amenities such as a fridge. There is an expensive on site restaurant which cost $91 for dinner for myself & a child with no alcoholic beverage purchase. There is a neat on site shop that has souvenirs and a limited Starbucks but the clerks in there were less than friendly. The hotel is outdated but the pool was nice for the kids. No hot tub just a pool. Location is close to Union Station the Capitol which was very convenient. I would recommend the hotel but not the restaurant.

Stayed November 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Missouri City, Texas
Top Contributor
86 reviews 86 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed December 7, 2013

A very nice hotel just a few block from the Capital and from Union Station. However, it might not be wise to walk near there at night, especially in the direction opposite Union Station. Modern (but not elaborate) lobby, very friendly staff, comfortable and quiet rooms. Meeting facilities available. A lobby restaurant. Parking. 24hr taxi stand.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Washington on Capitol Hill, responded to this review, April 28, 2014
Thank you for providing us with your feedback regarding your recent stay at the Hyatt Regency Washington on Capitol Hill. I'm happy that you enjoyed your stay and our wonderful staff. I'm glad that you enjoyed our hotel and the wonderful accommodations we offer. I will certainly forward your feedback to your management team.

We would love to welcome you back and hope to see you soon. Thanks for choosing Hyatt.

Becky S
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Myrtle Beach, South Carolina
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 4, 2013

A modern hotel with all the amenities . A short walk to the capitol or union station. The room was quiet we stayed away from elevator and exits at the end of the hallway. Allowed for a maximum amount of privacy.

Room Tip: We ate Thanksgiving dinner there a little pricey but they do give a discount to Seniors. Food is a l...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Washington on Capitol Hill, responded to this review, April 24, 2014
Thank you for providing your feedback regarding your recent stay at the Hyatt Regency Washington on Capitol HIll. I'm so happy that you enjoyed our hotel and the great amenities we offer. We are very lucky to be in a great location and I'm excited you were able to take advantage of that. I will certainly forward your feedback to our management team.

We hope you can stay with us again and hope to see you soon. Thanks for choosing Hyatt.

Becky
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Senior Contributor
45 reviews 45 reviews
43 hotel reviews
Reviews in 35 cities Reviews in 35 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed December 3, 2013

If you are looking for a place to stay around Capitol Hill and within walking distance from D.C.'s Union Station, then this hotel is a convenient location. I stayed here for a business trip. Most of the hotel staffers are friendly and I did not encounter any major problems. The check-in/check-out process was efficient. For a pricey business hotel that costs an average $300/night, charging for wifi access seems a bit much. The room I stayed in was clean and basic. It was showing a bit of wear and tear but for a short stay it's fine.

Separately, my company also hosted an event at this hotel (this seems to be a popular conference spot due to its location) but found a lack of organization and attention to detail as the staff was setting-up (e.g. technical issues with the microphones, they were still setting up when guests started to arrive, etc.).

I would only stay here for the location and if I'm coming in and out of D.C.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 1, 2013

Very close to everything on Capitol Hill and a nice business hotel. The front desk was friendly. Room service was good and there were a lot of choices. The restaurant was helpful in setting up space for an impromptu meeting including providing coffee for the large group. Price was reasonable, room was clean and I would stay here again.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Washington on Capitol Hill

Address: 400 New Jersey Ave. NW, Washington DC, DC 20001
Phone Number:
Location: United States > District of Columbia > Washington DC > Downtown / Chinatown , Penn Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in Washington DC
#48 Business Hotel in Washington DC
#52 Romantic Hotel in Washington DC
#67 Family Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Washington on Capitol Hill 3.5*
Number of rooms: 834
Official Description (provided by the hotel):
Occupying a full city block in the heart of Capitol Hill, 2 blocks from the U.S. Capitol and Union Station;walking distance to national and cultural attractions, restaurants and theaters. The hotel features a contemporary atrium lobby, restaurant and lounge - Article One-American Grill. ... more   less 
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Also Known As:
Hyatt Regency Washington On Capitol Hill Hotel Washington Dc
Washington Dc Hyatt Regency
Hyatt Washington Dc

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