The Helix is another of Kimpton's "Pop" hotels geared towards the younger "jetsetter" type traveler. We enjoyed the pictures of Steve McQueen, Little Stevie Wonder, Jane Mansfield, etc in the corridor heading toward the elevators, but you can tell that the entire place was done with a concept on an extreme budget. While we did enjoy the champagne hour, a great way to have hotel guests mingle, flirt and possibly find reasons to use the "intimacy kit" in their mini bars, we found the bar to be spectacularly sparce, and the folks who were there were way too casual (which is a problem with Americans, not the hotel). This was a different story at night, as we noticed the crowds picking up as we were heading out to our clubs of interest. So the hotel bar does appear to attract a good local crowd at night.
The entertainment center was on a pole allowing the guest to swivel the TV to watch it from the loveseat in the room, or from the bed. This is a great idea which was used and appreciated.
I did find the bed to be quite comfortable but wished that they had taken the concept of the room a little bit further by investing more in better quality curtains, furniture etc, but in the same mid-century style. My initial reaction was that it was like a "sugar-free" version of The Hotel Allegro in Chicago. Then again, the prices at the Helix are also a lot cheaper than The Allegro. So there's your proverbial grain of salt.
All in all, it was a fun stay, but my partner and I were glad to only be staying for two nights.
My suggestions:
+ Dehumidify the rooms
+ Don't nickel and dime us to death ($12 breakfasts of the same foods you get for free at a Hilton or Marriott? No thanks, there's a Caribou Coffee half a block away)
+ Replace those orange desk chairs with something comfortable
+ Keep the Aveda hair care products!
+ Keep the champagne hour, ditch the horrible Velveeta "beer cheese dip". Yuck!
+ Can the 70s/80s music and pipe in some proper 60s jazz, or at least take advantage of your local hipsters at ESL Records and play their compilations - much better than elevator rides with "Radar Love" blaring at you and it will better match your decor.
+ Send some of your staff out to Chicago for an exchange program with the Hotel Allegro. They pay more attention to the details of customer service out there. Trust me on this.
+ Give your room attendants a raise. They are very polite and do a great job.