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“Manager and Hotel - terrible service.” 1 of 5 stars
Review of Holiday Inn Washington DC-Central/White House

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Holiday Inn Washington DC-Central/White House
3.0 of 5 Hotel   |   1501 Rhode Island Ave. NW, Washington DC, DC 20005 (Upper Northwest)   |  
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Ranked #86 of 131 Hotels in Washington DC
Eugene
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
“Manager and Hotel - terrible service.”
1 of 5 stars Reviewed September 8, 2013 via mobile

Reserved two king rooms but upon arrival, the manager tried to give us two double beds instead of the king room.

Apparently they upgraded two couples with our room. Not helpful or honest in any way.

My company has a national account with Holiday inn and unfortunately, Fuad the manager, does not realize that I control our company's travel accounts.

Monday morning I will be either renegotiating, or outright canceling that account.

Stayed September 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager1501, Manager at Holiday Inn Washington DC-Central/White House, responded to this review, September 9, 2013
Dear Autzenduck,

Thank you very much for the feedback regarding your stay with us. I am very sorry that we did not provide you with the accommodations that you reserved & that our staff was not efficient in resolving the issue.

We strive to provide excellent guest service and accommodations and make improvements based on what our valued guests tell us.

I would like to obtain additional information regarding your experience with us, so I sent you a private message. I look forward to hearing from you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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593 reviews from our community

Traveler rating
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189
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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Cheraw
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 6, 2013

The hotel was nice and clean. Staff was very friendly and asked if we needed anything when they saw us. Wasnt in the hotel much, attended big family wedding. I would stay there again when I come back to DC again.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Top Contributor
67 reviews 67 reviews
67 hotel reviews
Reviews in 50 cities Reviews in 50 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed September 4, 2013

Great location near Dupont Circle and 14th street & Logan Circle. Clean and nice property. Spacious room with all the regular amenities of a Holiday Inn though surprisingly there was no refrigerator in our room. Courteous and helpful staff. It is a steal for the price.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake City, Florida
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 24, 2013

Hotel stay was great, friendly service! Room was right by elevator and figured would be up all night with the noise, but never heard it! Easy to catch a cab to anywhere or the tour buses! Not very many restaurants close by but the staff will show you to the area of a few. Would stay there again as it was quiet and clean and friendly staff and you don't find that everywhere!!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 22, 2013

I had to stay in this hotel for 2 weeks for business... The stay was absolutley lovely. The hotel staff even put a microwave in my room since I was staying for 2 weeks on business. The Hotel was very clean, the staff was very helpful and the food in the restaurant was delicious. I would recommend this hotel to anyone staying in the DC area or visiting from other areas.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, TN USA
Top Contributor
234 reviews 234 reviews
170 hotel reviews
Reviews in 92 cities Reviews in 92 cities
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed August 17, 2013

This hotel is quite urban. Security at night was quite strong which gave us an impression of an unsafe area although we experienced no problems.
Parking is difficult in tinyt garage with even smaller spaces and expensive but was provided by hotel which is appreciated
Interent included.
We were upgraded to a suite,but the size of the suite was not so big to be impressive.
The hotel was well maintained.
I would recommend this for tourism.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefferson City, Missouri
Top Contributor
56 reviews 56 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed August 15, 2013

This hotel is the best deal for the money and location. It is nothing special....just a basic room with the very basic amenities. Small bathrooms. Within walking distance to DuPont Circle and lots of restaurants and bars/clubs. It is also about 3 - 4 blocks walking distance to the metro. The Wi-Fi internet was sketchy though....... it worked sporadically at best. The staff was accommodating both at check in and check out.... they even held our luggage after check out so we could go to Arlington. The bell man was very helpful and polite. There was a smell of stale cigarette smoke everywhere. Other than that it was a convenient / economical stay.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Washington DC-Central/White House, responded to this review, August 31, 2013
Dear Hank V,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff and location.

However, We’re sorry we fell below your expectation regarding the internet access and bathroom size. We will look into this point. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Washington DC-Central/White House

Address: 1501 Rhode Island Ave. NW, Washington DC, DC 20005
Phone Number:
Location: United States > District of Columbia > Washington DC > Upper Northwest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#79 Business Hotel in Washington DC
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Washington DC-Central/White House 3*
Number of rooms: 212
Official Description (provided by the hotel):
The Holiday Inn Washington DC-Central/White House is conveniently located on the corner of 15th St and Rhode Island Ave, 6 blocks from the White House. The hotel is within walking distance of 2 Metro stations, within 1 mile of Amtrak, and 4 miles from Reagan National Airport and the Pentagon. The Holiday Inn Washington offers free high speed Internet and fitness center.The Holiday Inn is minutes from Washington DC area attractions, including the Smithsonian museums, Library of Congress, National Zoo, MCI Center, Washington Monument, US Capitol, Washington DC Convention Center, and Washington National Cathedral.As a proud recipient of the Quality Excellence Award for guest satisfaction and impeccable service, the Holiday Inn Central combines the elegance of mahogany with the sophistication of rich Italian marble. Dine at Avenue CafA(C), our full-service restaurant that specializes in American cuisine and where Kids Eat Free! Enjoy a specialty drink in the lounge, or go to our rooftop to swim in the outdoor pool or delight in a panoramic view of the city.We offer flexible meeting space ideal for business and social events. The Holiday Inn in Washington, DC has a gift shop, game room, underground parking, and self-laundry facilities. We invite you enjoy our stylish comfort, convenience and excellent hotel service. ... more   less 
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Also Known As:
Holiday Inn Washington - Central / White House Hotel Washington Dc
Holiday Inn Washington Dc
Washington Dc Holiday Inn

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