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“Unbeatable Value” 5 of 5 stars
Review of Grand Hyatt Washington

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Grand Hyatt Washington
3.5 of 5 Hotel   |   1000 H St. NW, Washington DC, DC 20001 (Downtown / Chinatown)   |  
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Ranked #49 of 133 Hotels in Washington DC
GreenLeadersSilver level
A TripAdvisor Member
“Unbeatable Value”
5 of 5 stars Reviewed February 25, 2005

Stayed here on a $80/night PL bid 2/16-2/19. Was given a room on the "Gold Passport" level as I am a GP member. Great hotel - convenient to the Metro station (just an escalator ride from the lobby). Would stay here again on a PL bid, but wouldn't pay the normal $250+ per night.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,130 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (450)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
A TripAdvisor Member
5 of 5 stars Reviewed February 9, 2005

We thouroughly enjoyed our stay at the Grand Hyatt. The location and accomotations are perfect. We utilized the Metro on several occasions which is just underneath the hotel. I would definately recommend getting yourself a color coded Metro map or bringing a red, blue, orange & green highliter. The Metro was confusing the first day but got easier as we learned the ropes. We also took the Trolley one day which enabled us to cover a lot of ground in easy fashion. It stops in front of the Hyatt. We walked to the Spy Museum, the Ford Theatre, the Mint and the Mall, all a fifteen minute max walk.

The hotel has a great deli, the Zephr, very reasonable, fresh, quick food. The breakfast buffet at the hotel was good but expensive. The Grand Slam restaurant in the hotel was dark, smoky but had decent food. We went to Capital City Brewing Co, Oceanaire(expensive) and the Hard Rock Cafe, all within a 5-10 minute walk from the hotel and the food and service were excellent at all three places.

The rooms were very nice, fresh and clean. We had a king bed which was plush, the kids had the two doubles which were not quite as nice. They got their room at half price.

The Zoo was fantastic as was the Spy Museum, the Mint, the National Cemetary, the Memorials and all the Smithsonian museums. The kids had a great time ice skating at the mall.

Cabs are cheap in DC. Just ask the approximate price before you take off because they don't use meters. DCA Reagan National Airport was a 10-15 minute ride from the Hyatt. We took a cab to the hotel for $18.00 for 5 of us. The cab back to the airport charged $30.00. It should of been $18.00 but I failed to ask the price before we left the hotel and he got me. We never had a need for a car during our stay.

The Grand Hyatt is a beautiful, elegant, comfortable hotel in a very nice part of downtown. Never any security issues walking at night.

We spent a lot of time trying to decide where to stay and in the end feel that we made the best choice.

  • Stayed February 2005
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
33 reviews 33 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
157 helpful votes 157 helpful votes
4 of 5 stars Reviewed February 2, 2005

The Grand Hyatt is a wonderful place to stay. The room, which was quite large, looked newly renovated, decorated in a pleasant, tasteful manner. The bathroom was large and very clean. The bed was fine, although not as nice as the "heavenly beds" at Westins for example. The staff, from the front desk to the housekeeping to the concierge were pleasant and accommodating. They were very responsive to any request or concern. On my first night there was a group of noisy teenagers slamming doors in the hallway, which kept me awake for quite a while. When I told the front desk, they offered to send security upstairs and offered my room for 1/2 off + a free breakfast. I don't know about you, but I have never had a hotel offer to knock off 1/2 the cost of the room--I was impressed. The atrium of the hotel is very attractive and the hotel is directly connected to the Metro. Incredibly convenient. Room service was prompt and the food quite good, as was the breakfast buffet. Food is very expensive however. Also, despite being a frequent Hyatt guest, they charge you for health club use, ($11) which is disappointing. Either that or take the "business plan" at arrival for $20/day which gives you breakfast and health club use. The neighborhood is not as pleasant for strolling for restaurants and shopping as DuPont Circle, but it is very convenient to all the sites. I highly recommend this hotel.

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A TripAdvisor Member
3 of 5 stars Reviewed January 31, 2005

My wife and I just completed a stay at the Grand Hyatt Washington. We both left with mixed feelings about our stay. For the most part, the staff was very pleasant and helpful. We did have troubles initially as the hotel was experiencing technical problems. The initial front desk employee could not put us in a room with a queen or king bed and was apparently not interested in accommodating us. A few hours later, with a much more responsive front desk, we were moved to a new room.

As others have stated, the atrium is beautiful and the location is convenient to many attractions. We found the room to be very average (standard, nice, neutral decor). The bed was very uncomfortable and the most disappointing part of our stay.

Overall, for a hotel of this caliber (ratings wise), I would expect much more. I will likely try a different hotel for the next trip.

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4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 21, 2005

I stayed at the Grand Hyatt with 2 friends for a girls weekend trip filled with sightseeing. The hotel lobby was beautiful and we enjoyed the buffet breakfast in the lobby restaurant on two mornings. Our room had plenty of space for the three of us and we really appreciated the large bathroom. I did not find the beds hard as some have previously mentioned in their reviews.

The convenience of this hotel cannot be beat. While in DC we visited the Capital, The White House, Arlington Cemetary, several Smithsonian museums, many of the monuments, Chinatown, Ford's Theater, The National Gallery of Art, and we took a trip on the Metro to Alexandria. Being able to access the Metro without ever leaving the hotel was fantastic! We rode the Metro or walked everywhere we went with the exception of one hot afternoon when we took a cab back to the hotel because we were too tired to walk any further!

The only negative comment I have is that the concierge was difficult to speak with. We called and left messages twice and our call was never returned. Once while walking by, we did ask for a restaurant recommendation and were steered toward a very good meal within a short walking distance.

The Grand Hyatt is very convenient to all DC sightseeing and I would not hesitate to book it again.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed January 15, 2005

I always try to give a very objective rating and I'll be absolutely fair on this one. Very impressive atrium and the service is friendly. Attended to by a very charming Jamaican lady at reception. Friendly concierge as well. A big plus is that the metro is linked to the hotel. We did not eat at the hotel so I cannot comment on the food. I must agree with other reviewers on the "okay-but-not-a-wonderful" bed but I should not complain because I got an excellent internet rate. Rooms are exceptionally clean and I particularly liked the rooms overlooking the atrium. When I returned after a day's stay at the Reston Hyatt (great beds) for a further two days at the Grand Hyatt in DC we were not given a room overlooking the atrium and it was "gloomier" but we were out for most of the day and too tired to care when we returned. Safe to walk at night: Chinatown, movies and a very short cab ride to Union Station. Pleasant walk to the White House. Close to pharmacy and Starbucks.

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Washington

Address: 1000 H St. NW, Washington DC, DC 20001
Phone Number:
Location: United States > District of Columbia > Washington DC > Downtown / Chinatown , Penn Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Green Hotel in Washington DC
#21 Family Hotel in Washington DC
#32 Romantic Hotel in Washington DC
#43 Business Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Hyatt Washington 3.5*
Number of rooms: 897
Official Description (provided by the hotel):
Centrally located in downtown City Center- with convenient in-lobby Metro Center access - this Washington DC hotel is an ideal spot to explore the Nation's Capitol. Enjoy stylish guestrooms with plush Grand Beds™, indulgent amenities and multiple dining venues. Utilize our full-service business center and 32 outstanding meeting rooms - just steps from Washington Convention Center. Escape to extraordinary elegance at Grand Hyatt Washington. ... more   less 
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Also Known As:
Grand Hyatt Washington Hotel Washington Dc
Grand Hyatt Washington Dc
Hyatt Washington Dc
Washington Dc Hyatt

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