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“Under Construction!” 3 of 5 stars
Review of Grand Hyatt Washington

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Grand Hyatt Washington
3.5 of 5 Hotel   |   1000 H St. NW, Washington DC, DC 20001 (Downtown / Chinatown)   |  
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Ranked #84 of 133 Hotels in Washington DC
GreenLeadersSilver level
Windham, ME, United States
1 review
“Under Construction!”
3 of 5 stars Reviewed yesterday NEW

I'm sure this hotel is normally an excellent example of the Hyatt brand, but the remodeling in the lobby was completely overwhelming. Luckily my room was on the outside of the building where I could only hear the noisy street traffic. The sound and dust in the lobby was unacceptable. During one of the classes of my conference there was a jackhammer running directly above us...just a bit distracting.

  • Stayed May 2015, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hyatt Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,422 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (503)
Date | Rating
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English first
Hong Kong
1 review
1 of 5 stars Reviewed yesterday NEW

Hotel under major renovation work. Not informed of this. The photoelectric noisy and dusty. The room old and with little amenity. The staff rude and could not care less. To be avoided at all cost!!!!!

  • Stayed May 2015, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Memphis, Tennessee
Top Contributor
92 reviews 92 reviews
25 hotel reviews
Reviews in 32 cities Reviews in 32 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The Grand Hyatt is in a wonderful location -- within walking distance of good shopping and restaurants, and it's very doable to walk to the mall and the museums around it. And the rooms are great -- all the amenities you'd expect from one of the top hoteliers in the world. The only drawback with this particular property is the construction going on in the lobby, which is extensive and pervasive -- hammering and dust and mess everywhere. They valiantly try to shield guests with high curtains that outline the paths to the reception desk and downstairs meeting rooms, but still… can't miss the fact you are staying in a constriction zone. Be sure to ask for an exterior room, where you are not even aware of the construction -- can't imagine having one overlooking the interior atrium where all the work is going on. It will be fabulous (and probably more expensive) when the work is done, but if you are sensitive to dust and disruption, maybe look elsewhere for now.

Room Tip: Avoid room overlooking the interior atrium while construction is going on.
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  • Stayed April 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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Washington DC, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

A special room at a special price. The Hotel was being refurbished but the friendly service and superior quality did not alter. So many comforts and not enough time ; comfy bed, decadent bath-room and wonderful food options. Did not want to leave. Would stay again!

  • Stayed April 2015, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hyatt Hotels

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Washington DC, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Stayed here for a wedding celebration. Very nice, great service, excellent location to DC attractions. The hotel is undergoing a major renovation. Front desk personnel did a great job of ensuring the construction noise would not be a bother to us and moved us from the second floor to the 11th. No noise issues at all.

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hyatt Hotels

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Nazareth, PA
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Yes, there is major construction going on in the lobby, which is a wide open entrance. This means it is quite messy and loud during the day. However, the rooms have been recently updated and they are very nice. They are also very responsive at the front desk and I was placed in an "outside" room which faces the street rather than the construction side of the lobby. You are also eligible for a free drink because of the inconvenience of the noise. I would not write this location off- especially when it is finished. It is going to be lovely and is a great location for walking almost anywhere. I would check with the front desk regarding the construction before booking if you think you will be inconvenienced by it.

Room Tip: While under construction, request an outside/street view room on a higher floor.
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  • Stayed April 2015, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHWDC, General Manager at Grand Hyatt Washington, responded to this review, 5 days ago
Dear BexNazareth_PA,

We appreciate your review and your patience as our renovation work nears completion. It is wonderful to know you could rest comfortable in your room and you were not too inconvenienced by the work. We have tried to minimize any effect on our guests, so thank you for noticing. Please come join us again once our new lobby is ready – we would love to know what you think.

Sincerely,

Steven J. Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, United States
1 review
1 of 5 stars Reviewed 6 days ago NEW

We had the unpleasant experience of staying at this hotel on a recent trip to Washington. The Lobby in in shambles with ongoing renovation. The noise from the lobby carries throughout the guest area, even to our room on an upper floor. If you want to wade through a maze of masking curtains in the lobby, listen to demolition and electrical tools, and pay well for it, this is the place for you. We moved to another hotel after night 1.

  • Stayed April 2015, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Washington

Address: 1000 H St. NW, Washington DC, DC 20001
Phone Number:
Location: United States > District of Columbia > Washington DC > Downtown / Chinatown , Penn Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Green Hotel in Washington DC
#47 Romantic Hotel in Washington DC
#52 Family Hotel in Washington DC
#87 Business Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Hyatt Washington 3.5*
Number of rooms: 897
Official Description (provided by the hotel):
Centrally located in downtown City Center- with convenient in-lobby Metro Center access - this Washington DC hotel is an ideal spot to explore the Nation's Capitol. Enjoy stylish guestrooms with plush Grand Beds™, indulgent amenities and multiple dining venues. Utilize our full-service business center and 32 outstanding meeting rooms - just steps from Washington Convention Center. Escape to extraordinary elegance at Grand Hyatt Washington. ... more   less 
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Also Known As:
Grand Hyatt Washington Hotel Washington Dc
Grand Hyatt Washington Dc
Hyatt Washington Dc
Washington Dc Hyatt

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