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Grand Hyatt Washington: Traveler Reviews

3.5 of 5
1000 H St. NW, Washington DC, DC 20001 (Downtown / Chinatown)
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Grand Hyatt Washington
Ranked #72 of 126 hotels in Washington DC
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1,138 reviews from our community

Traveler rating
    334
    452
    200
    95
    57
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Families
263
 
Couples
214
 
Solo
87
 
Business
397
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“will stay again”
5 of 5 stars Reviewed February 19, 2012 via mobile

Wonderful room. location was perfectly in the middle of everything and even has a connection to metro. Will definitely stay again.

We did have travel with their costumer service but received an email with apologies which was good en for me

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 2 more reviews by Wandyyy for Washington DC
Ask Wandyyy about Grand Hyatt Washington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Grand Hyatt Washington, responded to this review
February 21, 2012
Dear Wandyyy:

Thank you for taking the time to share feedback about your recent stay at our Grand Hyatt Washington. We appreciate the opportunity to have you as a guest at our hotel. Often, we hear enthusiastic guest feedback about how great our location is, not only above the metro, but our close proximity to other scenic attractions in Washington DC. We hope to have the opportunity to welcome you back again.

Sincerely,

Nick B. - Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jamesburg, New Jersey
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Great hotel in America's capital!”
4 of 5 stars Reviewed February 19, 2012

My family and I were visiting DC for a few days and take tours of our nation's landmarks. The pool is nice and the rooms too. Breakfast buffet is huge and scrumptious! Make reservations ahead of time because it gets very crowded, Also, the atrium was beautiful and the water fountains were amazing! Kids loved it!! Last time we came, President Obama's limo zoomed right by!

Room Tip: Any room is great! Higher floors for better views:)
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  • Stayed April 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask aayo about Grand Hyatt Washington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Avoid At All Cost”
2 of 5 stars Reviewed February 18, 2012 via mobile

Mega construction project going on next door. Huge party hotel with noise noise noise from adjoining rooms. You'll feel like a sardine packed in a can with a Zillion other guests. Hotel overbooked with inability to offer any room changes! Avoid this hotel at all cost.

  • Stayed February 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
See 2 more reviews by GGW135 for Washington DC
Ask GGW135 about Grand Hyatt Washington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Grand Hyatt Washington, responded to this review
February 24, 2012
Dear GGW135:

Thank you for taking the time to share feedback about your stay at our Grand Hyatt Washington. We appreciate you sharing the details about your experience with us. We take your feedback very seriously, and we're sorry to learn of your stay being less than ideal. Our sincerest apologies for being disturbed by the guests in the room next to you. We are always happy to send security to the floor to have the guests be respectful of the people trying to rest while with us. We hope this experience doesn't deter you from joining us at a Hyatt property again. If you would like to further discuss, please feel free to contact me.

Sincerely,

Nick B. - Guest Relations Associate
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Indianapolis, IN
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
“Beautiful HoteI, Great Location”
5 of 5 stars Reviewed February 18, 2012

I stayed here for one night on business. I arrived in late unfortunately so didn't get to enjoy anything in the evening. Service was exceptional at check in and I was in my room in just moments. I ordered room service which arrived quickly. The food was good, although not the best room service food I have had.

I attended meetings in the conference space in the morning. The conference space was spacious and very convenient with the hotel.

After the meetings, I spent a couple of hours around the National Mall which was a very short walk away (about four blocks).

Room Tip: I had an outside room and the view wasn't exceptional, just okay.
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  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask karamonroe about Grand Hyatt Washington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Grand Hyatt Washington, responded to this review
February 20, 2012
Thank you for taking the time to provide your feedback on your recent stay with us. I am pleased that you had a great experience at our property. I am glad you found the service to be exceptional. We want our guests to have a worry free stay. It sounds like you enjoyed our location. We have a very convenient location within walking distance from all the different attractions. We look forward to having the opportunity to welcome you back for a future visit!

Brock S. – A Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calabasas, California
Top Contributor
61 reviews 61 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
“Typical uninspired Hyatt Hotel”
3 of 5 stars Reviewed February 18, 2012 via mobile

More often than not when I stay at a Hyatt I am disappointed. This one was average and met my relatively low expectations for this average chain hotel. On the plus side is a Starbucks in the hotel although it has limited hours closing at 6pm. The rooms are depressinfpg and poorly sound proofed. I had a corner atrium room which was better than most in that it was larger but you cannot open your drapes or all the facing rooms can stare right in at your room. Crazy design and a ridiculously long walk to the elevator. There are so many better places to stay in Washington that I would only stay here if a meeting dictated that I had to as was the case with this most recent stay.

  • Stayed February 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask lasereyesdoc about Grand Hyatt Washington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Grand Hyatt Washington

Also Known As:
Grand Hyatt Washington Hotel
Grand Hyatt Washington Hotel Washington Dc
Grand Hyatt Washington Dc
Hyatt Washington Dc
Washington Dc Hyatt
Grand Hyatt Hotel Washington
Address: 1000 H St. NW, Washington DC, DC 20001
Phone Number:
Region: United States > District of Columbia > Washington DC > Downtown / Chinatown , Penn Quarter
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#47 Family Hotels in Washington DC
#74 Business Hotels in Washington DC
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Centrally located in trendy Penn Quarter – with convenient in-lobby Metro Center access – this downtown Washington DC hotel is an ideal spot to explore the US capital. Enjoy stylish guestrooms with plush Grand Beds™, indulgent amenities and multiple dining venues. Utilize our full-service business center and 32 outstanding meeting rooms – just steps from Washington Convention Center. Relax by the lagoon in our lovely 12-story atrium. Escape to extraordinary elegance at Grand Hyatt Washington. ... more   less 
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