I recently stayed at this hotel and everyone I encountered went out of their way to make the experience an excellent one. We had our conference there as well and the food and service was outstanding. The room decor was very tasteful and all the amenities I could ever need were there (although the bathroom scales could have been left out!) I had a massage at the SPA and the service there was outstanding. The only negative I could say about the SPA was the women's lounge was a bit dull and dreary compared to other SPA waiting areas.
Although I will probably never have the opportunity to return there, it was one of the best hotels I have stayed at---ever.