Over the course of the last 11 years, when I travel to DC, I would try to stay at the Embassy Suites hotel on 22nd NW. Never again...
Arriving last night before 9pm, I was informed that the parking garage was full, and I would have to park a block and a half away at the Ritz-Carlton. This has happened before, and I'm glad it wasn't raining. If I would have known prior that there would be no parking, I would have booked elsewhere.
They gave me a room I didn't ask for or reserve, a corner suite on the 2nd floor with a 12-chair boardroom table - no couches or anywhere else to relax than the bed. When I complained, they told me they were sold out and there were no other rooms available. OK. I looked around the room, and it was filthy - the bathroom floor was dirty, the furniture was all worn out and damaged, the clock radio was broken, and the remote didn't work. I reminded myself that I was fortunate to have a comfortable bed on which to lay my head, when others are homeless.
When I went for breakfast this morning, I walked down the stairs in the atrium from the 2nd floor to the breakfast area - and was aghast at what I saw. It was nothing short of spectacularly FILTHY. Carpets, tile floors, the stone steps - it was disgusting. The guy cooking eggs in the 'made-to-order' line couldn't make an omelette to save his life, and was burning everyone else's eggs, but undercooked mine. He was miffed when I asked him to cook them some more. Excuse me?
Upon check-out, I expressed my dismay to the front desk people, and let them know that after many years of staying there and spending thousands of dollars at their establishment, I will never return. There are too many other hotels whose proprietors actually care about the cleanliness of their establishment and provide exemplary customer service.
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- Also Known As:
- Embassy Suites Washington Dc
- Washington Dc Embassy Suites